Two Factor Authentication

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
cstaber
Church Employee
Church Employee
Posts: 34
Joined: Sun Mar 14, 2021 5:50 am
Location: Orlando, FL, USA

Re: Two Factor Authentication

Post by cstaber »

conniestauffer wrote: Thu Apr 14, 2022 8:10 am Is there a way to turn off "Two Factor Authentication"?
You can disable Two Factor Authentication by visiting this page in Church Account and unchecking "Opt in to Two-Step Verification" at the top:
https://account.churchofjesuschrist.org ... entication
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rodolan
New Member
Posts: 1
Joined: Thu Apr 28, 2022 11:07 am

Re: Two Factor Authentication

Post by rodolan »

My husband's account is requiring two factor authentication, but he does not have a cell phone. Is there a way to set it for a landline or email?
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russellhltn
Community Administrator
Posts: 36704
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Two Factor Authentication

Post by russellhltn »

rodolan wrote: Thu Apr 28, 2022 11:29 am My husband's account is requiring two factor authentication, but he does not have a cell phone. Is there a way to set it for a landline or email?
The only options are see are:
  • Send a text message to a device (landline won't work)
  • Okta Verify App
  • Google Authenticator App or OTP Fob
  • Security Key or Built-in Authenticator
The last two are a possibility. It means you'd have to buy some hardware. The OTP Fob generates a number that keeps changing over time. You'd enter the number as the second factor. The security key would be a bit of hardware you'd have to plug into the computer.

I don't have any details beyond what's in the listing for 2 step sign in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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Iamuchenna
New Member
Posts: 1
Joined: Fri Feb 10, 2023 12:36 am

Re: Two Factor Authentication

Post by Iamuchenna »

I am unable to receive the OTP code to access my church account, I keep pressing resend but no response
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rmrichesjr
Community Moderators
Posts: 4667
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Two Factor Authentication

Post by rmrichesjr »

Iamuchenna wrote: Fri Feb 10, 2023 12:38 am I am unable to receive the OTP code to access my church account, I keep pressing resend but no response
Are you sure MFA is configured to send the code to a phone or email address where you would be able to see the message with the code? Very often, the phone number or email address will have changed, which breaks MFA.

The 'please read first' announcement thread at the top of the Church Account forum might have useful information: viewtopic.php?t=30383 Most likely, you'll need to have your ward/branch clerk give you the phone number for the Global Services Department. After they verify your identity, GSD can disable MFA to allow you to get into your account and reconfigure MFA if you wish.
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Oseie3646
New Member
Posts: 1
Joined: Tue Feb 28, 2023 11:20 am

Re: Two Factor Authentication

Post by Oseie3646 »

how do i access my account if i no longer have my 2FA registered number?
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rmrichesjr
Community Moderators
Posts: 4667
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Two Factor Authentication

Post by rmrichesjr »

Oseie3646 wrote: Tue Feb 28, 2023 11:37 am how do i access my account if i no longer have my 2FA registered number?
Answered in the post immediately before yours.
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