Tools and Resources - Revision history

Brandg423 at 15:25, 24 May 2022

2022-05-24T15:25:58Z

← Older revision		Revision as of 15:25, 24 May 2022
Line 2:		Line 2:

	== '''MHTech''' ==		== '''MHTech''' ==
	The largest resource available for TSs is [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech mhtech.ChurchofJesusChrist.org]. On this site you will find overviews, step-by-step guides, support articles, and reference articles for all the technology you have responsibility over within a meetinghouse. For more information about MHTech, review the [[Training ~~guide~~\|training guide ~~(Training,~~]] ~~https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/training?lang=eng).~~		The largest resource available for TSs is [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech mhtech.ChurchofJesusChrist.org]. On this site you will find overviews, step-by-step guides, support articles, and reference articles for all the technology you have responsibility over within a meetinghouse. For more information about MHTech, review the [[Training For Technology Specialists\|training guide.]]

	== '''Technology Manager (TM)''' ==		== '''Technology Manager (TM)''' ==
Line 31:		Line 31:
	# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.		# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.
	# Seek assistance from the FMG or from the product vendors who installed the equipment.		# Seek assistance from the FMG or from the product vendors who installed the equipment.
	# Finally, request help from the [~~https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng GSD''(~~Global Services Department~~,'' https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng)''~~.'']		# Finally, request help from the [[Global Services Department\|GSD.]]
	[[File:Different Lines of Help For STS.png\|500x500px]]		[[File:Different Lines of Help For STS.png\|500x500px]]

Brandg423: Brandg423 moved page User:Brandg423/Tools and Resources to Tools and Resources: Go Live

2022-05-24T15:04:50Z

Brandg423 moved page User:Brandg423/Tools and Resources to Tools and Resources: Go Live

← Older revision	Revision as of 15:04, 24 May 2022
(No difference)

Brandg423 at 21:20, 18 May 2022

2022-05-18T21:20:01Z

← Older revision		Revision as of 21:20, 18 May 2022
Line 32:		Line 32:
	# Seek assistance from the FMG or from the product vendors who installed the equipment.		# Seek assistance from the FMG or from the product vendors who installed the equipment.
	# Finally, request help from the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng GSD''(Global Services Department,'' https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng)''.'']		# Finally, request help from the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng GSD''(Global Services Department,'' https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng)''.'']
			[[File:Different Lines of Help For STS.png\|500x500px]]

			== '''Useful Links''' ==
			{\| class="wikitable"
			\|MHTech
			\|[https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech mhtech.ChurchofJesusChrist.org]
			\|-
			\|Technology Manager
			\|[https://tm.churchofjesuschrist.org/ TM.ChurchofJesusChrist.org]
			\|-
			\|Webcast Portal
			\|[http://webcast.churchofjesuschrist.org/ Webcast.ChurchofJesusChrist.org]
			\|-
			\|Worldwide Church Events
			\|[https://newsroom.churchofjesuschrist.org/events newsroom.ChurchofJesusChrist.org/events]
			\|-
			\|Church Directory of Organizations and Leaders
			\|[https://cdol.churchofjesuschrist.org/cdol/security/login.jsf cdol.churchofjesuschrist.org]
			\|}

Brandg423 at 21:02, 18 May 2022

2022-05-18T21:02:07Z

← Older revision		Revision as of 21:02, 18 May 2022
Line 31:		Line 31:
	# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.		# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.
	# Seek assistance from the FMG or from the product vendors who installed the equipment.		# Seek assistance from the FMG or from the product vendors who installed the equipment.
	# Finally, request help from the GSD.		# Finally, request help from the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng GSD''(Global Services Department,'' https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng)''.'']

Brandg423 at 20:56, 18 May 2022

2022-05-18T20:56:27Z

← Older revision		Revision as of 20:56, 18 May 2022
Line 23:		Line 23:

	== '''Global Services Department (GSD)''' ==		== '''Global Services Department (GSD)''' ==
	The GSD can help with many technical issues. Contact them when you need urgent support. Consider posting their contact information near key technology locations in your meetinghouses. ''Find out how to contact the GSD here.''		The GSD can help with many technical issues. Contact them when you need urgent support. Consider posting their contact information near key technology locations in your meetinghouses. ''[https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Find out how to contact the GSD here] (Global Services Department,'' https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng<nowiki/>)''.''

	== '''Support Process''' ==		== '''Support Process''' ==
	When seeking help, try to follow this order:		When seeking help, try to follow this order:

	# Start with mhtech.ChurchofJesusChrist.org to find answers to your questions. Send questions or feedback related to meetinghouse products to [[Mailto:mht@ChurchofJesusChrist.org\|mht@ChurchofJesusChrist.org]].		# Start with [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng mhtech.ChurchofJesusChrist.org] to find answers to your questions. Send questions or feedback related to meetinghouse products to [[Mailto:mht@ChurchofJesusChrist.org\|mht@ChurchofJesusChrist.org]].
	# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.		# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.
	# Seek assistance from the FMG or from the product vendors who installed the equipment.		# Seek assistance from the FMG or from the product vendors who installed the equipment.
	# Finally, request help from the GSD.		# Finally, request help from the GSD.

Brandg423: Created page with "Technology specialists (TSs) must understand many concepts in order to meet the needs of stake members. While the number of tasks can seem daunting, you have many resources to..."

2022-05-18T20:53:53Z

Created page with "Technology specialists (TSs) must understand many concepts in order to meet the needs of stake members. While the number of tasks can seem daunting, you have many resources to..."

New page

Technology specialists (TSs) must understand many concepts in order to meet the needs of stake members. While the number of tasks can seem daunting, you have many resources to assist you in your calling. Below are the best places and processes for getting help with your calling. Become familiar with them so you can find support when you need it.

== '''MHTech''' ==
The largest resource available for TSs is [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech mhtech.ChurchofJesusChrist.org]. On this site you will find overviews, step-by-step guides, support articles, and reference articles for all the technology you have responsibility over within a meetinghouse. For more information about MHTech, review the [[Training guide|training guide (Training,]] https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/training?lang=eng).

== '''Technology Manager (TM)''' ==
[https://tm.churchofjesuschrist.org/ TM.ChurchofJesusChrist.org] is a web-based tool that allows TSs and some ward and stake leaders to manage meetinghouse networks. By accessing routers, WAPs, and other device settings, you can help maintain a fast and secure network. Read more information on Technology Manager [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/networking/tm-overview?lang=eng here].

== '''Previous and Current TSs''' ==
When possible, speak with your predecessor about best practices and stake-specific goals and issues. You can also reach out to others who hold the same calling in different stakes. Collaboration can solve problems that a single TS might not be able to handle alone. Use the Church Directory of Organizations and Leaders (CDOL) at [https://cdol.churchofjesuschrist.org/cdol/security/login.jsf cdol.ChurchofJesusChrist.org] to locate other specialists.

== '''TS Documents''' ==
By keeping a documents log, you can preserve and pass along critical information. Refer to these documents when troubleshooting, and keep them up-to-date for the use of future technology specialists:

* Directory of stake leaders (available from Member Tools or from CDOL)
* Boundary map
* Stake webcast schedule
* Church broadcast schedule
* Problem log
* Inventory checklist
* Printed or PDF versions of key mhtech.ChurchofJesusChrist.org items for offline viewing
* Building-specific technology setup instructions for Church events (webcasts, general conference, and so forth)

== '''Global Services Department (GSD)''' ==
The GSD can help with many technical issues. Contact them when you need urgent support. Consider posting their contact information near key technology locations in your meetinghouses. ''Find out how to contact the GSD here.''

== '''Support Process''' ==
When seeking help, try to follow this order:

# Start with mhtech.ChurchofJesusChrist.org to find answers to your questions. Send questions or feedback related to meetinghouse products to [[Mailto:mht@ChurchofJesusChrist.org|mht@ChurchofJesusChrist.org]].
# Continue to peer-based resources. Try talking to previous and current TSs, viewing TS documents, and seeking out online forums or support documents from the product vendor.
# Seek assistance from the FMG or from the product vendors who installed the equipment.
# Finally, request help from the GSD.