Transferring Zoom Account to Church Zoom Account - Revision history

Allisonwinder: Added a troubleshooting section for common issues

2024-07-16T20:06:55Z

Added a troubleshooting section for common issues

← Older revision		Revision as of 20:06, 16 July 2024
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	Step 11. A confirmation email will be sent to the email address entered in Step 4 notifying them that the transfer process has begun and will receive another email once it is completed.		Step 11. A confirmation email will be sent to the email address entered in Step 4 notifying them that the transfer process has begun and will receive another email once it is completed.

			'''Troubleshooting:''' In some cases, an error is received saying “Awaiting Church Review” on the local Zoom account. This error will appear when an account cannot be automatically created in the system. In most cases the error is due to an STS using an email address that is currently associated to a personal Zoom Account. This will require the account to be manually created. Please call the [[Global Services Department]] and provide the following information so they can escalate your issue to the OPS-Collaboration team for resolution.

			* Unit Number
			* Unit Name
			* Parent Unit
			* Email Address of Account Pending Approval
			* Account Active: Yes/No

	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Virtual Meetings]]		[[Category:Virtual Meetings]]
	[[Category:Zoom]]		[[Category:Zoom]]

2022-09-28T23:45:15Z

Solution / Fix

← Older revision		Revision as of 23:45, 28 September 2022
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	Step 1. Go to <nowiki>https://meet.churchofjesuschrist.org</nowiki>.		Step 1. Go to <nowiki>https://meet.churchofjesuschrist.org</nowiki>.

	Step 2. Select ~~Enroll~~ under the ~~Zoom Accounts for Church~~ Units option.		Step 2. Select "Manage" under the "Local Units" option.

	[[File:~~Meet Portal~~.~~png~~\|478x478px]]		[[File:MeetPortal1.jpg\|alt=\|478x478px]]

	Step 3. The following screen appears. Under Add Account select the unit you would like to create a General Church Zoom account for.		Step 3. The following screen appears. Under Add Account select the unit you would like to create a General Church Zoom account for.

2022-06-22T18:45:59Z

← Older revision		Revision as of 18:45, 22 June 2022
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	> [[Meetinghouse Technology]] > [[Virtual Meetings\|Virtual Meeting]]		> [[Meetinghouse Technology]] > [[Virtual Meetings\|Virtual Meeting]]


	===Issue/Question: ===		===Issue/Question: ===

2022-06-22T18:44:48Z

← Older revision		Revision as of 18:44, 22 June 2022
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	>> [[Meetinghouse Technology]] >> [[Virtual Meetings\|Virtual Meeting]]		> [[Meetinghouse Technology]] > [[Virtual Meetings\|Virtual Meeting]]

	===Issue/Question: ===		===Issue/Question: ===

2022-05-04T19:53:52Z

← Older revision		Revision as of 19:53, 4 May 2022
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	Step 11. A confirmation email will be sent to the email address entered in Step 4 notifying them that the transfer process has begun and will receive another email once it is completed.		Step 11. A confirmation email will be sent to the email address entered in Step 4 notifying them that the transfer process has begun and will receive another email once it is completed.
	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Virtual ~~Meeting~~]]		[[Category:Virtual Meetings]]
	[[Category:Zoom]]		[[Category:Zoom]]

2022-02-23T16:30:51Z

← Older revision		Revision as of 16:30, 23 February 2022
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	>> [[Meetinghouse Technology]] >> [[Virtual Meeting ~~How-To]] >> [[Zoom How-To~~]]		>> [[Meetinghouse Technology]] >> [[Virtual Meetings\|Virtual Meeting]]

	===Issue/Question: ===		===Issue/Question: ===

2022-02-22T20:32:25Z

← Older revision		Revision as of 20:32, 22 February 2022
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	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Virtual Meeting]]		[[Category:Virtual Meeting]]
			[[Category:Zoom]]

2022-02-09T19:59:52Z

← Older revision		Revision as of 19:59, 9 February 2022
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	>> [[Meetinghouse Technology]] ~~>> [[Virtual Meetings]]~~ >> [[Virtual Meeting How-To]] >> [[Zoom How-To]]		>> [[Meetinghouse Technology]] >> [[Virtual Meeting How-To]] >> [[Zoom How-To]]

	===Issue/Question: ===		===Issue/Question: ===

2022-02-09T19:00:33Z

← Older revision		Revision as of 19:00, 9 February 2022
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	>> [[Meetinghouse Technology]] >> [[Virtual Meeting How-To]] >> [[Zoom How-To]]		>> [[Meetinghouse Technology]] >> [[Virtual Meetings]] >> [[Virtual Meeting How-To]] >> [[Zoom How-To]]

	===Issue/Question: ===		===Issue/Question: ===

2022-02-08T20:24:26Z

← Older revision	Revision as of 20:24, 8 February 2022
(No difference)