TechWiki - User contributions [en]

Meet-Portal Events Section & Live Watch Page

2024-08-21T21:57:23Z

Allisonwinder: Added New Videos

== Meet-Portal Events Section & New Live Watch Page ==
Leaders can now create secure links for viewing ward or stake meeting broadcasts through the [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] mobile app and online at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org]. These links adhere to local and Church-wide privacy guidelines and allow easy management of ad-free broadcasts, accessible to all ward or stake members or specific individuals within or outside your unit.[[File:Screenshot 2023-11-10 at 2.16.35 PM.png|none|thumb|460x460px]]

'''Instructions to Publish Webinars to Gospel Stream and Broadcasts.ChurchofJesusChrist.org:'''

Step 1:

Log in to your Church-provided '''Zoom''' account: [https://zoom.us/ zoom.us/]. Create a '''webinar''' (single or recurring) for your ward or stake meetings.
[[File:Screenshot 2023-11-10 at 2.18.37 PM.png|none|thumb|459x459px]]

Step 2:

Go to [https://meet.churchofjesuschrist.org/ meet.ChurchofJesusChrist.org]. Under '''Events''', click “'''Manage”''' Webinars you create in Zoom automatically appear here.
[[File:Screenshot 2023-11-10 at 2.21.05 PM.png|none|thumb|464x464px]]

Step 3:

Choose your unit from the drop-down menu. Choose to '''publish or remove''' the webinars for your congregation. The events you publish appear on both [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] and [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchOfJesusChrist.org].

* To publish links for single webinars, select “'''Publish'''.”

* To publish links for recurring meetings, select “'''Publish All Occurrences'''.”

* To remove webinars from Gospel Stream and [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org], select “'''Unpublish'''”

[[File:Screenshot 2023-11-10 at 2.22.57 PM.png|none|thumb|468x468px]]

Step 4:

Members can access published webinars by logging in to the [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] app or [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].
[[File:Screenshot 2023-11-10 at 2.25.59 PM.png|none|thumb|470x470px]]

Step 5:

* To share events with individuals outside of your unit, use the automatically generated '''event code'''. Guests can view the event by entering the code at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].

* For private events that you do not wish to appear on [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream], such as funerals, keep the '''publish toggle off''' and share the '''event code''' with specific individuals. Guests can view the private event by entering the event code at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].

[[File:Screenshot 2023-11-10 at 2.30.36 PM.png|none|thumb|477x477px]]

Please consult the General Handbook ([https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 section 29.7]) as you determine how best to meet the needs of your congregation.

To address other questions regarding the Meet Portal, look at the [[Meet Portal FAQ]] page for questions.

'''People in the following callings can manage events:'''

· Mission, Stake, and district presidencies

· Bishoprics and branch presidencies (including executive secretary and clerk)

· Members of Stake and Ward Councils, Mission, Stake, District, Ward, and Branch Technology Specialists

For more information about Zoom and our other products, please watch these videos:
*''' [https://www.youtube.com/watch?v=uN3wUzkLSsg&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6 Module 1]''': Streaming services overview.
*'''[https://www.youtube.com/watch?v=dMUPc1l_RxQ&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=2 Module 2]''': How to use the Meet Portal.
*'''[https://www.youtube.com/watch?v=tyza7rz8PGc&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=3 Module 3]''': What hardware to use and where to place it in your chapel.
* '''[https://www.youtube.com/watch?v=4-QviK6YaBU&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=4 Module 4]''': Using the broadcasts.churchofjesuschrist.org website and Gospel Stream.

Local Broadcasts on Gospel Stream

2024-08-21T21:56:29Z

Allisonwinder: Added New Videos

Leaders can now create secure links for viewing ward or stake meeting broadcasts through the [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] mobile app and online at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org]. These links adhere to local and Church-wide privacy guidelines and allow easy management of ad-free broadcasts, accessible to all ward or stake members or specific individuals within or outside your unit.

'''Instructions to Publish Webinars to Gospel Stream and Broadcasts.ChurchofJesusChrist.org:'''

1.    Log in to your Church-provided '''Zoom''' account.

2.    Create a '''webinar''' (single or recurring) for your ward or stake meetings.
[[File:Screenshot 2023-11-10 at 2.18.37 PM.png|none|thumb|663x663px]]
3.    Log in to [https://meet.churchofjesuschrist.org/ Meet.ChurchofJesusChrist.org].

4.    Under '''Events''', click “'''Manage”''' and select your unit. Webinars you create in Zoom automatically appear here.
[[File:Screenshot 2023-11-10 at 2.21.05 PM.png|none|thumb|669x669px]]
5.    Choose to '''publish or remove''' the webinars for your congregation. The events you publish appear on both Gospel Stream and [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchOfJesusChrist.org].

· To publish links for single webinars, select “'''Publish'''.”

· To publish links for recurring meetings, select “'''Publish All Occurrences'''.”

· To remove webinars from [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] and [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org], select “'''Unpublish'''”
[[File:Screenshot 2023-11-10 at 2.22.57 PM.png|none|thumb|681x681px]]
6. Members can access published webinars by logging in to the [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] app or [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].
[[File:Screenshot 2023-11-10 at 2.25.59 PM.png|none|thumb|683x683px]]
· To share events with individuals outside of your unit, use the automatically generated '''event code'''. Guests can view the event by entering the code at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].

· For private events that you do not wish to appear on Gospel Stream, such as funerals, keep the '''publish toggle off''' and share the '''event code''' with specific individuals. Guests can view the private event by entering the event code at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].
[[File:Screenshot 2023-11-10 at 2.30.36 PM.png|none|thumb|691x691px]]

If you would prefer to limit '''link availability to select individuals''' instead of your entire congregation, you may still distribute Zoom links directly to those who need them without publishing your links on [https://meet.churchofjesuschrist.org/ Meet.ChurchOfJesusChrist.org].

Please consult the General Handbook ([https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 section 29.7]) as you determine how best to meet the needs of your congregation.

'''People in the following callings can manage events:'''

· Mission, Stake, and district presidencies

· Bishoprics and branch presidencies (including executive secretary and clerk)

· Members of Stake and Ward Councils, Mission, Stake, District, Ward, and Branch Technology Specialists

For more information about Zoom and our other products, please watch these videos:
*''' [https://www.youtube.com/watch?v=uN3wUzkLSsg&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6 Module 1]''': Streaming services overview.
*'''[https://www.youtube.com/watch?v=dMUPc1l_RxQ&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=2 Module 2]''': How to use the Meet Portal.
*'''[https://www.youtube.com/watch?v=tyza7rz8PGc&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=3 Module 3]''': What hardware to use and where to place it in your chapel.
*'''[https://www.youtube.com/watch?v=4-QviK6YaBU&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=4 Module 4]''': Using the broadcasts.churchofjesuschrist.org website and Gospel Stream.
[[Category:Zoom]]
[[Category:Virtual Meetings]]

Videos for Tech Specialists

2024-08-21T15:57:59Z

Allisonwinder:

[[Category:Contents]]
__NOTOC__

> [[Meetinghouse Technology]]
<div style="margin: 10px 0px 0px 0px;">

This article has the resources you will need to get started as a Technology Specialist.

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
=== Training Modules ===
*''' [https://www.youtube.com/watch?v=u22aBVLtW5M&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=1&t=2s Module 1]''': Introduction/ words of advice.
*'''[https://www.youtube.com/watch?v=CALj63GTsqQ&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=2 Module 2]''': Learn about your calling responsibilities as a Technology Specialist in this video.
*'''[https://www.youtube.com/watch?v=jRkufsuUBJU&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=3 Module 3]''': This video will expound on who you will be working with and what technology you will use.
*'''[https://www.youtube.com/watch?v=Pp2dtIt2NVo&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=5 Module 4]''': This module is all about how you can find support.
</div>

<div class="no-column-break">
=== How To Use The TechWiki ===
*'''[https://www.youtube.com/watch?v=0wPChGqJwDA&list=PL8nMvjf30M3B4fz_pLxz0SsTyJWaQFkwO&index=1&t=1s Getting Started With The TechWiki]''': Learn about the different tabs on the top left and what they do.
*'''[https://www.youtube.com/watch?v=vGTIR1l0FYQ&list=PL8nMvjf30M3B4fz_pLxz0SsTyJWaQFkwO&index=2 Creating a New Wiki Article]''': Create your first Wiki article.
</div>

<div class="no-column-break">
=== References ===
* [[How To Use The TechWiki|Using the TechWiki Doc]]
* [[Adding a PDF]]
</div>

<div class="no-column-break">
===Zoom Training Modules===
*''' [https://www.youtube.com/watch?v=uN3wUzkLSsg&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6 Module 1]''': Streaming services overview.
*'''[https://www.youtube.com/watch?v=dMUPc1l_RxQ&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=2 Module 2]''': How to use the Meet Portal.
*'''[https://www.youtube.com/watch?v=tyza7rz8PGc&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=3 Module 3]''': What hardware to use and where to place it in your chapel.
*'''[https://www.youtube.com/watch?v=4-QviK6YaBU&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=4 Module 4]''': Using the broadcasts.churchofjesuschrist.org website and Gospel Stream.
</div>

</div>
</div>

</div>

Videos for Tech Specialists

2024-08-21T15:57:06Z

Allisonwinder: Added New Videos

[[Category:Contents]]
__NOTOC__

> [[Meetinghouse Technology]]
<div style="margin: 10px 0px 0px 0px;">

This article has the resources you will need to get started as a Technology Specialist.

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
=== Training Modules ===
*''' [https://www.youtube.com/watch?v=u22aBVLtW5M&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=1&t=2s Module 1]''': Introduction/ words of advice.
*'''[https://www.youtube.com/watch?v=CALj63GTsqQ&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=2 Module 2]''': Learn about your calling responsibilities as a Technology Specialist in this video.
*'''[https://www.youtube.com/watch?v=jRkufsuUBJU&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=3 Module 3]''': This video will expound on who you will be working with and what technology you will use.
*'''[https://www.youtube.com/watch?v=Pp2dtIt2NVo&list=PL8nMvjf30M3CUypxndbRyXky9nlRHWhxb&index=5 Module 4]''': This module is all about how you can find support.
</div>

<div class="no-column-break">
=== How To Use The TechWiki ===
*'''[https://www.youtube.com/watch?v=0wPChGqJwDA&list=PL8nMvjf30M3B4fz_pLxz0SsTyJWaQFkwO&index=1&t=1s Getting Started With The TechWiki]''': Learn about the different tabs on the top left and what they do.
*'''[https://www.youtube.com/watch?v=vGTIR1l0FYQ&list=PL8nMvjf30M3B4fz_pLxz0SsTyJWaQFkwO&index=2 Creating a New Wiki Article]''': Create your first Wiki article.
</div>

<div class="no-column-break">
=== References ===
* [[How To Use The TechWiki|Using the TechWiki Doc]]
* [[Adding a PDF]]
</div>

</div>
</div>
</div><div class="no-column-break">
===Zoom Training Modules===
*''' [https://www.youtube.com/watch?v=uN3wUzkLSsg&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6 Module 1]''': Streaming services overview.
*'''[https://www.youtube.com/watch?v=dMUPc1l_RxQ&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=2 Module 2]''': How to use the Meet Portal.
*'''[https://www.youtube.com/watch?v=tyza7rz8PGc&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=3 Module 3]''': What hardware to use and where to place it in your chapel.
*'''[https://www.youtube.com/watch?v=4-QviK6YaBU&list=PL8nMvjf30M3DFsb7KQvFj28e7U6QG2QA6&index=4 Module 4]''': Using the broadcasts.churchofjesuschrist.org website and Gospel Stream.
</div>
</div>

Zoom FAQ

2024-08-16T14:57:40Z

Allisonwinder: Update to most current information

> [[Meetinghouse Technology]] > [[Virtual Meetings]]

Zoom is the preferred option for broadcasting local church meetings. The church has made available a free enterprise zoom license to all local units since December of 2020.

The following FAQ will answer many of the frequently-asked-questions that Technology Specialists have on how to use Zoom, and how to transition to Zoom.

== Transition to Zoom ==

=== Q. How can I transition from using a streaming platform (YouTube, Facebook, etc.) to using Zoom webinar without substantial cost or effort?   ===
'''A.''' Units currently broadcasting with hardware supported by Zoom such as cell phones (Larix Broadcaster) or laptops (OBS) should be able to transition to Zoom webinar easily without additional cost. Simply make sure the Zoom app is installed on the device and select the correct audio and video source.   

Other units that may be able to transition to Zoom webinar with minimal cost and effort include those with a dedicated encoder like the Teradek or J-Tech. These systems typically have an HDMI cable that delivers chapel audio and video to the encoder. To transition these systems to Zoom webinar, local units will need an HDMI to USB video capture device and laptop as shown below. This setting is primarily for stake centers during stake conferences and activities. In effect this would mean that we would not need the laptops each week but just for the periods stake conferences and activities are held. The laptop would not need to be stored on the premises. We encourage that wards should stick with their current processes until more information is available.
[[File:HDMI to USB.jpg|433x433px]]

HDMI to USB video capture devices can be purchased for under $50.00. If your system does not carry audio in the HDMI, you can purchase an HDMI capture card that has a built-in 3.5mm audio input. The capture card will allow your existing camera infrastructure to be used within Zoom as the camera source.

It is recommended that local units use an existing laptop if available. If not available, units should purchase a low-cost laptop or use a member-provided laptop.

Units using the Mevo all-in-one camera or similar device may setup the device as a [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.mevo.com%2Fhc%2Fen-us%2Farticles%2F360047065631-Mevo-Wired-and-Wireless-Webcam-Mode-Beta-&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372535983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tmr7hxJHdq1HbK%2BwQqdSJrABHv%2FwUL0wjxXL0zB5K9w%3D&reserved=0 wired webcam.]  

== Church Zoom Account ==

=== Q. How do I request a Church-provided Zoom license? ===
'''A.''' Only individuals who have been called as a technology specialist by their stake, mission, or district Presidents, and have it accurately recorded on LCR, can request Church-provided Zoom licenses. Individuals with these callings can request one license per unit associated with their stake/district/mission in the Meet portal. Individuals assigned one of these callings that cannot access the Zoom licensing page in the portal should contact the GSD or request assistance through the portal feedback button. 

[[Creating Church Zoom Account|Click Here for more information on creating a Church Zoom Account]]

=== Q. What features are included in the Church-provided Zoom license? ===
A. The Zoom license provided by the Church includes several additional functionalities not included in a free Zoom license, such as the following:

* Concurrent meetings
* Zoom webinar
* Up to 500 connections (meetings and webinars)
* Unlimited meeting length
* Account sharing —The Church’s agreement with Zoom allows the user credentials to be shared within the unit, provided that the account is used only for Church purposes.

A local unit Zoom account would enable local units to:

* Multiple Sunday School classes to be held simultaneously using the breakout room feature.
* Relief Society and Elder’s Quorum Meetings to be held simultaneously.
* Bishopric Meetings and Presidency Meetings to be held simultaneously.
* A running stream used by multiple wards throughout the day for Sacrament Meetings.
* One ward can hold a sacrament meeting while other wards using the same building can hold Bishopric Meetings or other leadership meetings.
* Large Webinars for streaming conferences without the zoom interactive meeting interface.

[[Second-Hour Classes|Click Here for more information on use of Zoom Features and Zoom breakout rooms]].

=== Q. How do I tell if I have a Church-provided Zoom license? ===
'''A.''' Sign into the Zoom account and confirm the following:

* Account name under '''Account Profile''' shows “Church of Jesus Christ – local units.”
* '''Profile''' section '''License Type''' shows “Meeting 500 Participants” and “Webinar 500 Participants.”

If the Zoom account does not match the information above, it is not assigned the Church-provided Zoom licensing.

=== Q. What do I do if my Zoom account doesn’t have the Church-provided licensing? ===
'''A'''. If the email is assigned to a unit in the Meet portal and has a status of “Setup Complete,” contact the Global Services Department or request assistance through the Meet portal feedback button.

If the email is assigned to a unit in the Meet portal and has a status of “Setup Not Complete,” check the email address inbox for an account activation/transfer email from Zoom. If the activation email was not received, contact the Global Services Department or request assistance through the Meet portal feedback button.

If the email is not assigned to a local unit in the Meet portal, request a license if the stake/district/mission has any remaining available licenses.

=== Q. Can we get more than one license per unit?  ===
'''A.''' In the rare case where a unit requires an additional license, an STS can submit that request through [https://meet.churchofjesuschrist.org meet.churchofjesuschrist.org]. The Area or Stake making the request for additional Zoom licenses will subsidize the cost from their Area or Stake budget. Although the Area/Stake will be paying for it, they will benefit from the church's bulk contract discount of $90/year per license. Please be specific when filling out the "Request Reason" field as these exceptions are only approved by the Meetinghouse Technology team only for legitimate use cases. 

=== Q. Will previously scheduled meetings and webinars be deleted when the Church-provided license is applied to an existing Zoom account?  ===
A. No. Meetings and webinars associated with a Zoom account that is upgraded with the Church Zoom licensing will not be deleted or changed.

=== Q. Can local units get a refund if they already purchased a Zoom license? ===
'''A.''' Yes. If a local unit purchased a Zoom license before Church-provided licenses were available, Zoom can refund the unused balance if the license was not being paid for on a month-to-month basis.

Local units that have already purchased an account directly from Zoom can either keep it or transfer it to a Church account. To transfer the account to the Church provided Zoom accounts, follow the steps outline in the [[Transferring Zoom Account to Church Zoom Account]] article.

If you follow the account registration process in meet.churchofjesuschrist.org and complete the activation email sent by Zoom, but still have a basic account, submit feedback through the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl feedback button] in the [https://meet.churchofjesuschrist.org/ meet.churchofjesuschrist.org portal.]

=== Q. How do I change the email address that is associated with the local unit’s Zoom account? ===
'''A'''. Do not change the email address within the Zoom profile on the official Zoom website. Have the Stake Technology Specialist sign into <nowiki>https://meet.churchofjesuschrist.org/</nowiki> with Church Account credentials.

In the Local Units Box, select “Manage”.

From the list shown, locate the associated Local Unit Zoom account needing the email address changed. Click on the existing email address.

In the box, enter the new email address for that unit’s Zoom account. Click the Update button.
[[File:License 2.png|none|thumb|871x871px]]
An email will be sent to the new email address to finalize the Local Unit Zoom account activation.

=== Q. What email address should be provided for Zoom accounts? ===
'''A.''' A unique email address is required for each Zoom license requested. Technology Specialists are encouraged to use email addresses they manage and can transfer access to if released from their calling.

An option to consider is to use a stake Gmail account to create task-specific sub-accounts, one for each ward or branch.

[https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Fa%2Fusers%2Fanswer%2F9308648%3Fhl%3Den&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372525986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rLkx%2Bu8LmC9%2BRnD6EmeWksfboZbVozx15nyY4VFab0A%3D&reserved=0 Click here for more information.]

=== Q. Who has access to manage General Church Zoom accounts for Local Units? ===
<blockquote>''Note: Many local leaders purchased Zoom accounts before General Church Zoom accounts were available.  Local units are encouraged to transfer these accounts to a Church Zoom account.  These accounts can be managed through https://meet.churchofjesuschrist.org''. </blockquote>

'''A.''' The following callings are the only approved users to manage General Church Zoom accounts.

* Stake called Technology Specialist
* District called Technology Specialist
* Mission Technology Specialist

If a Technology Specialist does not have access to https://meet.churchofjesuschrist.org then they should contact their Stake Clerk to correct the information recorded in Leader and Clerk Resources (LCR) and verify they have one of the callings listed above.

If it still doesn't display, try the follow:

* Clear browsers cache and cookies.
* Verify you are using the correct URL of https://meet.churchofjesuschrist.org.

=== Q. How do I get the activation email resent? ===
'''A,''' When activating a Local Unit Zoom license, an activation email is sent to the email listed during activation.  If the email was never received the Technology Specialist can resend the activation email.

# Go to https://meet.churchofjesuschrist.org. 
# Select Enroll under the Zoom Accounts for Church Units option.
# Find the account that did not receive the activation email and click on "Resend Activation Email".
# An email will be sent to the email address listed.
# Click on the Approve the Request option in the "Zoom Account Invitation" email sent by Zoom.

== Using Zoom for Church Meetings ==

=== Q. Can you host a webinar and interactive meeting concurrently? ===
'''A.''' No. Local units can either run a single webinar or two concurrent standard Zoom meetings. These limitations include:

* Users cannot host multiple webinars at the same time.
* Users cannot host 1 meeting and 1 webinar at the same time.
* Users with [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061749 scheduling privilege] can manage and act as an [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027 alternative host] for all meetings.

=== Q. When a new ward or stake is created, will a new Church-provided Zoom account be available? ===
'''A.''' Yes. The Church-provided Zoom accounts are made available in the Meet portal based on the unit number. If a unit is created, a Church-provided Zoom license will be made available for that unit in the Meet portal. <blockquote>''Note:  After the new unit is created, it may take up to a week for a Zoom license to be available in the Meet portal.''  </blockquote>

=== Q. What is the suggested platform for events requiring over 500 connections, such as Stake Conference, Regional Conference, Firesides, etc.? ===
'''A.''' If more than 500 participants are expected for a webinar, Zoom can be configured to redirect overflow participants to a live streaming service. YouTube Live is the suggested platform for larger events like stake or regional conferences. Using Zoom as the front-end platform enables a moderator to hold speakers that are not present in the meetinghouse in a waiting area so that they can be brought into the meeting when it is their turn to speak or pray.

[[Zoom for Stake Conference|Click Here for the “Zoom for Stake Conference” article]].

[[Zoom Webinar Use for Stake Conference|Click here for the “YouTube-Live stream setup” article]].

=== Q. I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides?  ===
'''A'''. Please use the following resources for help with any of the specific questions or issues:  

[https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0044652787af211089a37408dabb35b8 Zoom Help Center.] 

[[Virtual Meetings]]

=== Q. What can replace the webcast webpage that hosts the links? ===
'''A.''' To more easily inform Church members about local Zoom broadcasts, event created using a Church Zoom license are now automatically imported into the Church Meet "Events" section. This allows event managers to view and publish their scheduled local Zoom events onto the Church's public "Broadcast" page alongside all Church broadcasts at [https://broadcasts.churchofjesuschrist.org broadcasts.churchofjesuschrist.org]. Local events will only be visible to members within their designated unit and when they are logged in. Click [[Local Broadcasts on Gospel Stream|HERE]] for more instructions.
=== Q. What support will be provided for Zoom meetings? ===
'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.

Technology specialists who have problems with the license portal [http://meet.churchofjesuschrist.org/ (meet.churchofjesuschrist.org)] Should contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Service Department (GSD)], email [mailto:Mht@churchofjesuschrist.org mht@churchofjesuschrist.org], or submit feedback using the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl ‘Feedback’ button] on the meet-portal.

For questions regarding the use of the Meet Portal, please refer to the [[Meet Portal FAQ]] article.

[[Category:Meetinghouse Technology]]
[[Category:Virtual Meetings]]
[[Category:Zoom]]

Meet Portal FAQ

2024-08-14T17:32:27Z

Allisonwinder: Complete update of information to be in line with the current way things work

== New Tools and Guidelines for Managing Local Broadcasts ==

For the official church communication with the tools and guidelines for managing local broadcasts, please refer to this [https://www.churchofjesuschrist.org/letters/letter?id=fc815bfd-e9d7-4f30-86f3-1d943a55fe28&letterlang=eng&lang=eng notice].

== Church Meet Portal: Frequently Asked Questions ==
==== Who can access and manage Zoom broadcasts in the Church Meet Portal? ====
Zoom "Events" section can be accessed by event managers who have access to the stake/ward Zoom account. Those with the following callings entered into Leader and Clerk Resources will automatically be event managers:

* Mission, Stake, and District Presidencies
* Ward and Branch Presidencies (including executive secretary and clerk)
* Members of Stake and Ward Councils, Mission, Stake, District, Ward, and Branch Technology Specialists

Additional callings can be added manually.

==== Who can access the “Local Unit” section and manage Zoom licenses? ====
“Local Unit” section of the portal can still be accessed only by stake technology specialists.

==== If the Zoom event has a password, will that still be required? ====
Yes, members will be able to log in and see the event link but will still need to use the password once they are on the Zoom platform.

==== Which languages is Church Meet available in? ====
English, Spanish, Portuguese, French, Japanese, Chinese, and Korean.

==== What if Zoom meetings/webinars from recurring series are not displayed inthe Church Meet portal for publishing? ====
If meeting data from a recurring series is not returned to the “Events” section of the Church Meet portal, event managers will need to create a new recurring series.

==== How can local leadership provide specific guidance or instructions to limit the distribution of links? ====
All Zoom events come into the portal as unpublished by default. If you toggle the event to publish, it will be seen by all members of the unit on the “Broadcast” page. If you want to segment the audience to a specific user or group, event managers simply leave the event unpublished from the “Events” section of the Church Meet portal and use the provided event IDs to grant access to specific individuals (such as, for one-on-one meetings, for those who are sick or unable to leave their homes, and so forth)

Note: Event codes change after each occurrence of recurring meetings. However, after publishing a recurring series, you’ll receive a prompt asking if you’d like to publish all events within the series to avoid the need to return each week for publication.

==== Status of using YouTube and other services ====
In the announcement above, the statement “YouTube and other services are currently being reviewed but are not approved as official tools for broadcasting Church events.” has raised numerous additional questions, such as, ‘''Was the intent to say, "Don't use YouTube", or just "know that YouTube hasn't been evaluated, so use it at your own risk?''"

'''''Reply to YouTube users:''''' The use of YouTube and local YouTube accounts for local unit broadcasts is increasingly problematic due to risks impacting the church’s flagship channel and the church’s YouTube partnership program.

Although we are currently not restricting the use of YouTube Live, we are encouraging local event managers to shift from using YouTube to using Zoom whenever possible. By using a church sponsored Zoom license, event managers can more effectively communicate with members about local unit broadcasts through the new Live-Watch page found at Broadcasts.ChurchofJesusChrist.org. Additionally, we're working on making local zoom events available on the new Gospel Stream mobile app, ensuring that all local, area, and headquarters-sponsored events can be accessed from a single channel.

This change will enhance the accessibility and convenience of local unit broadcasts for members by enabling viewing options in frequently used TV applications and will only be available using the church-sponsored Zoom licenses.

If you choose to continue using YouTube, please take the following precautions to limit the risk of the church’s flagship channel being taken down.

* Do not use the name of the Church in your channel name or channel dashboard info.
* Avoid use of any copyrighted materials
* The YouTube recording of the live streams should be deleted by the end of the day
* Be mindful of content being published to Ward or Stake channels

A general handbook revision is being recommended that will provide specific instructions around YouTube and its use in local unit broadcasting. Watch for follow up communication with additional guidance.

The Meetinghouse technology team is also looking at options to enhance the streaming capabilities of the Zoom platform to enable a full transition more seamlessly from YouTube to Zoom for those that cannot make the transition immediate.

For questions regarding the use of Zoom, please refer to the [[Zoom FAQ]] article.

Zoom FAQ

2024-08-09T20:56:55Z

Allisonwinder: added meet portal FAQ

> [[Meetinghouse Technology]] > [[Virtual Meetings]]

Zoom is the preferred option for broadcasting local church meetings. The church has made available a free enterprise zoom license to all local units since December of 2020.

The following FAQ will answer many of the frequently-asked-questions that Technology Specialists have on how to use Zoom, and how to transition to Zoom.

== Transition to Zoom ==

=== Q. When should I make the transition to Zoom? ===
'''A'''. You should begin moving to Zoom as soon as you are able to.

=== Q. What is the “Meet portal”? ===
'''A.''' The “Meet portal” refers to http://meet.churchofjesuschrist.org and is the online portal where local leaders can request Zoom licenses.

=== Q. How can I transition to Zoom webinar without substantial cost or effort?   ===
'''A.''' Units currently broadcasting with hardware supported by Zoom such as cell phones (Larix Broadcaster) or laptops (OBS) should be able to transition to Zoom webinar easily without additional cost. Simply make sure the Zoom app is installed on the device and select the correct audio and video source.   

Other units that may be able to transition to Zoom webinar with minimal cost and effort include those with a dedicated encoder like the Teradek or J-Tech. These systems typically have an HDMI cable that delivers chapel audio and video to the encoder. To transition these systems to Zoom webinar, local units will need an HDMI to USB video capture device and laptop as shown below. This setting is primarily for stake centers during stake conferences and activities. In effect this would mean that we would not need the laptops each week but just for the periods stake conferences and activities are held. The laptop would not need to be stored on the premises. We encourage that wards should stick with their current processes until more information is available.
[[File:HDMI to USB.jpg|433x433px]]

HDMI to USB video capture devices can be purchased for under $50.00. If your system does not carry audio in the HDMI, you can purchase an HDMI capture card that has a built-in 3.5mm audio input. The capture card will allow your existing camera infrastructure to be used within Zoom as the camera source.

It is recommended that local units use an existing laptop if available. If not available, units should purchase a low-cost laptop or use a member-provided laptop.

Units using the Mevo all-in-one camera or similar device may setup the device as a [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.mevo.com%2Fhc%2Fen-us%2Farticles%2F360047065631-Mevo-Wired-and-Wireless-Webcam-Mode-Beta-&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372535983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tmr7hxJHdq1HbK%2BwQqdSJrABHv%2FwUL0wjxXL0zB5K9w%3D&reserved=0 wired webcam.]  

== Church Zoom Account ==

=== Q. How do I request a Church-provided Zoom license? ===
'''A.''' Only individuals who have been called as a technology specialist by their stake, mission, or district Presidents, and have it accurately recorded on LCR, can request Church-provided Zoom licenses. Individuals with these callings can request one license per unit associated with their stake/district/mission in the Meet portal. Individuals assigned one of these callings that cannot access the Zoom licensing page in the portal should contact the GSD or request assistance through the portal feedback button. 

[[Creating Church Zoom Account|Click Here for more information on creating a Church Zoom Account]]

=== Q. What features are included in the Church-provided Zoom license? ===
A. The Zoom license provided by the Church includes several additional functionalities not included in a free Zoom license, such as the following:

* Concurrent meetings
* Zoom webinar
* Up to 500 connections (meetings and webinars)
* Unlimited meeting length
* Account sharing —The Church’s agreement with Zoom allows the user credentials to be shared within the unit, provided that the account is used only for Church purposes.

A local unit Zoom account would enable local units to:

* Multiple Sunday School classes to be held simultaneously using the breakout room feature.
* Relief Society and Elder’s Quorum Meetings to be held simultaneously.
* Bishopric Meetings and Presidency Meetings to be held simultaneously.
* A running stream used by multiple wards throughout the day for Sacrament Meetings.
* One ward can hold a sacrament meeting while other wards using the same building can hold Bishopric Meetings or other leadership meetings.
* Large Webinars for streaming conferences without the zoom interactive meeting interface.

[[Second-Hour Classes|Click Here for more information on use of Zoom Features and Zoom breakout rooms]].

=== Q. How do I tell if I have a Church-provided Zoom license? ===
'''A.''' Sign into the Zoom account and confirm the following:

* Account name under '''Account Profile''' shows “Church of Jesus Christ – local units.”
* '''Profile''' section '''License Type''' shows “Meeting 500 Participants” and “Webinar 500 Participants.”

If the Zoom account does not match the information above, it is not assigned the Church-provided Zoom licensing.

=== Q. What do I do if my Zoom account doesn’t have the Church-provided licensing? ===
'''A'''. If the email is assigned to a unit in the Meet portal and has a status of “Setup Complete,” contact the Global Services Department or request assistance through the Meet portal feedback button.

If the email is assigned to a unit in the Meet portal and has a status of “Setup Not Complete,” check the email address inbox for an account activation/transfer email from Zoom. If the activation email was not received, contact the Global Services Department or request assistance through the Meet portal feedback button.

If the email is not assigned to a local unit in the Meet portal, request a license if the stake/district/mission has any remaining available licenses.

=== Q. Can we get more than one license per unit?  ===
'''A.''' No. Currently, the Church is providing only one Zoom enterprise license per unit. Stakes and wards are considered separate units. They are encouraged to use their church provided Zoom license for meetings that require additional features included and to use free Zoom accounts for other meetings where possible. 

=== Q. Will previously scheduled meetings and webinars be deleted when the Church-provided license is applied to an existing Zoom account?  ===
A. No. Meetings and webinars associated with a Zoom account that is upgraded with the Church Zoom licensing will not be deleted or changed.

=== Q. Can local units get a refund if they already purchased a Zoom license? ===
'''A.''' Yes. If a local unit purchased a Zoom license before Church-provided licenses were available, Zoom can refund the unused balance if the license was not being paid for on a month-to-month basis.

Local units that have already purchased an account directly from Zoom can either keep it or transfer it to a Church account. To transfer the account to the Church provided Zoom accounts, follow the steps outline in the [[Transferring Zoom Account to Church Zoom Account]] article.

If you follow the account registration process in meet.churchofjesuschrist.org and complete the activation email sent by Zoom, but still have a basic account, submit feedback through the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl feedback button] in the [https://meet.churchofjesuschrist.org/ meet.churchofjesuschrist.org portal.]

=== Q. How do I change the email address that is associated with the local unit’s Zoom account? ===
'''A'''. Do not change the email address within the Zoom profile on the official Zoom website. Have the Stake Technology Specialist sign into <nowiki>https://meet.churchofjesuschrist.org/</nowiki> with Church Account credentials.

In the Local Units Box, select “Manage”.

From the list shown, locate the associated Local Unit Zoom account needing the email address changed. Click on the existing email address.

In the box, enter the new email address for that unit’s Zoom account. Click the Update button.
[[File:License 2.png|none|thumb|871x871px]]
An email will be sent to the new email address to finalize the Local Unit Zoom account activation.

=== Q. What email address should be provided for Zoom accounts? ===
'''A.''' A unique email address is required for each Zoom license requested. Technology Specialists are encouraged to use email addresses they manage and can transfer access to if released from their calling.

An option to consider is to use a stake Gmail account to create task-specific sub-accounts, one for each ward or branch.

[https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Fa%2Fusers%2Fanswer%2F9308648%3Fhl%3Den&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372525986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rLkx%2Bu8LmC9%2BRnD6EmeWksfboZbVozx15nyY4VFab0A%3D&reserved=0 Click here for more information.]

=== Q. Who has access to manage General Church Zoom accounts for Local Units? ===
<blockquote>''Note: Many local leaders purchased Zoom accounts before General Church Zoom accounts were available.  Local units are encouraged to transfer these accounts to a Church Zoom account.  These accounts can be managed through https://meet.churchofjesuschrist.org''. </blockquote>

'''A.''' The following callings are the only approved users to manage General Church Zoom accounts.

* Stake called Technology Specialist
* District called Technology Specialist
* Mission Technology Specialist

If a Technology Specialist does not have access to https://meet.churchofjesuschrist.org then they should contact their Stake Clerk to correct the information recorded in Leader and Clerk Resources (LCR) and verify they have one of the callings listed above.

If it still doesn't display, try the follow:

* Clear browsers cache and cookies.
* Verify you are using the correct URL of https://meet.churchofjesuschrist.org.

=== Q. How do I get the activation email resent? ===
'''A,''' When activating a Local Unit Zoom license, an activation email is sent to the email listed during activation.  If the email was never received the Technology Specialist can resend the activation email.

# Go to https://meet.churchofjesuschrist.org. 
# Select Enroll under the Zoom Accounts for Church Units option.
# Find the account that did not receive the activation email and click on "Resend Activation Email".
# An email will be sent to the email address listed.
# Click on the Approve the Request option in the "Zoom Account Invitation" email sent by Zoom.

== Using Zoom for Church Meetings ==

=== Q. Can you host a webinar and interactive meeting concurrently? ===
'''A.''' No. Local units can either run a single webinar or two concurrent standard Zoom meetings. These limitations include:

* Users cannot host multiple webinars at the same time.
* Users cannot host 1 meeting and 1 webinar at the same time.
* Users with [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061749 scheduling privilege] can manage and act as an [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027 alternative host] for all meetings.

=== Q. When a new ward or stake is created, will a new Church-provided Zoom account be available? ===
'''A.''' Yes. The Church-provided Zoom accounts are made available in the Meet portal based on the unit number. If a unit is created, a Church-provided Zoom license will be made available for that unit in the Meet portal. <blockquote>''Note:  After the new unit is created, it may take up to a week for a Zoom license to be available in the Meet portal.''  </blockquote>

=== Q. What is the suggested platform for events requiring over 500 connections, such as Stake Conference, Regional Conference, Firesides, etc.? ===
'''A.''' If more than 500 participants are expected for a webinar, Zoom can be configured to redirect overflow participants to a live streaming service. YouTube Live is the suggested platform for larger events like stake or regional conferences. Using Zoom as the front-end platform enables a moderator to hold speakers that are not present in the meetinghouse in a waiting area so that they can be brought into the meeting when it is their turn to speak or pray.

[[Zoom for Stake Conference|Click Here for the “Zoom for Stake Conference” article]].

[[Zoom Webinar Use for Stake Conference|Click here for the “YouTube-Live stream setup” article]].

=== Q. I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides?  ===
'''A'''. Please use the following resources for help with any of the specific questions or issues:  

[https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0044652787af211089a37408dabb35b8 Zoom Help Center.] 

[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39235 “Zoom General FAQ” article.]  

[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39234 “Zoom Overview” article.]  

[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39107&p=224258&hilit=zoom#p224258 “Zoom setup for Sacrament” article]  

[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39236 “Zoom Hardware Guidelines” article] 

=== Q. What can replace the webcast webpage that hosts the links? ===
'''A.''' Many Technology specialists have created web pages to hold links which don’t change from week to week, so that members only must remember one address which then contains all other links. Currently, the church has created a webpage connected to Zoom that fills this need called the [https://meet.churchofjesuschrist.org/ Meet Portal]. There are several alternatives to posting links. Some Tech Specialists use a Google Form or Google doc that is accessible to members of the stake with a URL. By setting zoom’s privacy you can prevent unauthorized persons from bombarding your zoom meeting.

For questions on how to use the new meet portal, please refer to this article: [[Meet Portal FAQ]]

=== Q. What support will be provided for Zoom meetings? ===
'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.

Technology specialists who have problems with the license portal [http://meet.churchofjesuschrist.org/ (meet.churchofjesuschrist.org)] Should contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Service Department (GSD)], email [mailto:Mht@churchofjesuschrist.org mht@churchofjesuschrist.org], or submit feedback using the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl ‘Feedback’ button] on the meet-portal.

For questions regarding the use of the Meet Portal, please refer to the [[Meet Portal FAQ]] article.

[[Category:Meetinghouse Technology]]
[[Category:Virtual Meetings]]
[[Category:Zoom]]

Meet Portal FAQ

2024-08-09T20:55:33Z

Allisonwinder: added Zoom FAQ link

== New Tools and Guidelines for Managing Local Broadcasts ==

==== Managing Local Broadcasts ====
Prior to the COVID-19 pandemic in 2020, local broadcasts such as stake conferences or sacrament meetings were managed through a tool called Webcast. During the pandemic this tool was replaced by enterprise Zoom licenses. The Church created a portal for managing Zoom licenses called “Church Meet”, which can be found at meet.ChurchofJesusChrist.org.

Zoom has been approved as the tool for conducting local broadcasts and has built-in settings to ensure users are following principles outlined in the General Handbook: Serving in the Church of Jesus Christ of Latter-day Saints. We encourage units to begin using Zoom, as available, to take advantage of this new feature. YouTube and other services are currently being reviewed but are not approved as official tools for broadcasting Church events.

==== New Feature: Church Meet Portal “Events” Section ====
To more easily inform Church members about local Zoom broadcasts, events created using a Church Zoom license are now automatically imported into the Church Meet “Events” section. This allows event managers to view and publish their scheduled local Zoom events onto the Church’s public “broadcast” page alongside all Church broadcasts at broadcasts.ChurchofJesusChrist.org. Local events will only be visible to members within their designated unit and when they are logged in.

==== Event Codes ====
Each event will now have a code, which event managers can share with anyone to view the broadcast. This may be helpful for sharing links for special events like baby blessings, funerals, Primary programs, and multi-unit events. The code can be entered at broadcasts.ChurchofJesusChrist.org to access the broadcast.

Please consider using this “Events” section in the Church Meet portal to publish local events on the Broadcast page and inform members they can access their meeting links at broadcasts.ChurchofJesusChrist.org. Refer to the enclosure for frequently asked questions.

== Church Meet Portal: Frequently Asked Questions ==
October 26, 2023

FAQs

==== Who can access and manage Zoom broadcasts? ====
Zoom "Events" section can be accessed by event managers who have access to the stake/ward Zoom account. Those with the following callings entered into Leader and Clerk Resources will automatically be event managers:

* Mission, Stake, and District Presidencies
* Ward and Branch Presidencies (including executive secretary and clerk)
* Members of Stake and Ward Councils, Mission, Stake, District, Ward, and Branch Technology Specialists

Additional callings can be added manually.

==== Who can access the “Local Unit” section and manage Zoom licenses? ====
“Local Unit” section of the portal can still be accessed only by stake

technology specialists.

==== If the Zoom event has a password, will that still be required? ====
Yes, members will be able to log in and see the event link but will still need to use the password once they are on the Zoom platform.

==== Which languages is Church Meet available in? ====
English, Spanish, Portuguese, French, Japanese, Chinese, and Korean.

==== What if Zoom meetings/webinars from recurring series are not displayed inthe Church Meet portal for publishing? ====
If meeting data from a recurring series is not returned to the “Events” section of the Church Meet portal, event managers will need to create a new recurring series.

==== How can local leadership provide specific guidance or instructions to limit the distribution of links? ====
All Zoom events come into the portal as unpublished by default. If you toggle the event to publish, it will be seen by all members of the unit on the “Broadcast” page. If you want to segment the audience to a specific user or group, event managers simply leave the event unpublished from the “Events” section of the Church Meet portal and use the provided event IDs to grant access to specific individuals (such as, for one-on-one meetings, for those who are sick or unable to leave their homes, and so forth)

Note: Event codes change after each occurrence of recurring meetings. However, after publishing a recurring series, you’ll receive a prompt asking if you’d like to publish all events within the series to avoid the need to return each week for publication.

==== Status of using YouTube and other services ====
In the announcement above, the statement “YouTube and other services are currently being reviewed but are not approved as official tools for broadcasting Church events.” has raised numerous additional questions, such as, ‘''Was the intent to say "Don't use YouTube", or just "know that YouTube hasn't been evaluated, so use it at your own risk?''"

'''''Reply to YouTube users:''''' The use of YouTube and local YouTube accounts for local unit broadcasts is increasingly problematic due to risks impacting the church’s flagship channel and the church’s YouTube partnership program.

Although we are currently not restricting the use of YouTube Live, we are encouraging local event managers to shift from using YouTube to using Zoom whenever possible. By using a church sponsored Zoom license, event managers can more effectively communicate with members about local unit broadcasts through the new Live-Watch page found at Broadcasts.ChurchofJesusChrist.org. Additionally, we're working on making local zoom events available on the new Gospel Stream mobile app, ensuring that all local, area, and headquarters-sponsored events can be accessed from a single channel.

This change will enhance the accessibility and convenience of local unit broadcasts for members by enabling viewing options in frequently used TV applications and will only be available using the church-sponsored Zoom licenses.

If you choose to continue using YouTube, please take the following precautions to limit the risk of the church’s flagship channel being taken down.

* Do not use the name of the Church in your channel name or channel dashboard info.
* Avoid use of any copyrighted materials
* The YouTube recording of the live streams should be deleted by the end of the day
* Be mindful of content being published to Ward or Stake channels

A general handbook revision is being recommended that will provide specific instructions around YouTube and its use in local unit broadcasting. Watch for a follow up communication with additional guidance.

The Meetinghouse technology team is also looking at options to enhance the streaming capabilities of the Zoom platform to enable a full transition more seamlessly from YouTube to Zoom for those that cannot make the transition immediate.

==== Where can I find support for Zoom meetings? ====
[[Virtual_Meetings]]

For questions regardin the use of Zoom, please refer to the [[Zoom FAQ]] article.

Local Broadcasts on Gospel Stream/fr

2024-08-09T20:52:55Z

Allisonwinder: added pictures and updated wording

Les dirigeants peuvent désormais créer des liens sécurisés pour visionner les retransmissions des réunions de paroisse ou de pieu via l’ application mobile [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] et en ligne sur [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] . Ces liens respectent les directives de confidentialité locales et à l'échelle de l'Église et permettent une gestion facile des émissions sans publicité, accessibles à tous les membres de la paroisse ou du pieu ou à des personnes spécifiques au sein ou à l'extérieur de votre unité.

'''Instructions pour publier des webinaires sur Gospel Stream et Broadcasts.ChurchofJesusChrist.org :'''

1. Connectez-vous à votre compte '''Zoom''' fourni par l'Église .

2. Créez un '''webinaire''' (unique ou récurrent) pour vos réunions de paroisse ou de pieu.
[[File:Screenshot 2023-11-10 at 2.18.37 PM.png|none|thumb|743x743px]]
3. Connectez-vous à [https://meet.churchofjesuschrist.org/ Meet.ChurchofJesusChrist.org] .

4. Sous '''Événements''' , cliquez sur « '''Gérer »''' et sélectionnez votre unité. Les webinaires que vous créez dans Zoom apparaissent automatiquement ici.
[[File:Screenshot 2023-11-10 at 2.21.05 PM.png|none|thumb|744x744px]]
5. Choisissez de '''publier ou de supprimer''' les webinaires de votre congrégation. Les événements que vous publiez apparaissent à la fois sur [https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 Gospel Stream] et sur [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchOfJesusChrist.org] .

· Pour publier des liens vers des webinaires uniques, sélectionnez « '''Publier''' ».

· Pour publier des liens vers des réunions récurrentes, sélectionnez « '''Publier toutes les occurrences''' ».

· Pour supprimer des webinaires de [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] et [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] , sélectionnez « '''Annuler la publication''' »
[[File:Screenshot 2023-11-10 at 2.22.57 PM.png|none|thumb|743x743px]]
6. Les membres peuvent accéder aux webinaires publiés en se connectant à l' application [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] ou à [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .
[[File:Screenshot 2023-11-10 at 2.25.59 PM.png|none|thumb|749x749px]]
· Pour partager des événements avec des personnes extérieures à votre unité, utilisez le '''code d'événement''' généré automatiquement . Les invités peuvent voir l’événement en saisissant le code sur [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .

· Pour les événements privés que vous ne souhaitez pas voir apparaître sur [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream], tels que les funérailles, laissez la '''fonction de publication désactivée''' et partagez le '''code de l'événement''' avec des personnes spécifiques. Les invités peuvent voir l'événement privé en saisissant le code de l'événement sur [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .
[[File:Screenshot 2023-11-10 at 2.30.36 PM.png|none|thumb|753x753px]]
Si vous préférez limiter '''la disponibilité des liens à certaines personnes''' plutôt qu'à l'ensemble de votre congrégation, vous pouvez toujours distribuer des liens Zoom directement à ceux qui en ont besoin sans publier vos liens sur [https://meet.churchofjesuschrist.org/ Meet.ChurchOfJesusChrist.org] .

Veuillez consulter le Manuel général ( [https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 section 29.7] ) pour déterminer la meilleure façon de répondre aux besoins de votre congrégation.

'''Les personnes appartenant aux appels suivants peuvent gérer les événements :'''

· Présidences de mission, de pieu et de district

· Évêchés et présidences de branche (y compris le secrétaire exécutif et le greffier)

· Membres des conseils de pieu et de paroisse, spécialistes en technologie de mission, de pieu, de district, de paroisse et de branche.

Local Broadcasts on Gospel Stream/pt

2024-08-09T20:49:07Z

Allisonwinder: Added pictures and updated wording

Os líderes agora podem criar links seguros para visualizar transmissões de reuniões de ala ou estaca por meio do aplicativo móvel [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] e on-line em [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] . Esses links seguem as diretrizes de privacidade locais e de toda a Igreja e permitem fácil gerenciamento de transmissões sem anúncios, acessíveis a todos os membros da ala ou estaca ou a indivíduos específicos dentro ou fora de sua unidade.

'''Instruções para publicar webinars no Gospel Stream and Broadcasts.ChurchofJesusChrist.org:'''

1. Faça login na sua conta '''Zoom''' fornecida pela Igreja .

2. Crie um '''webinar''' (único ou recorrente) para as reuniões de sua ala ou estaca.
[[File:Screenshot 2023-11-10 at 2.18.37 PM.png|none|thumb|755x755px]]
3. Faça login em [https://meet.churchofjesuschrist.org/ Meet.ChurchofJesusChrist.org] .

4. Em '''Eventos''' , clique em “ '''Gerenciar”''' e selecione sua unidade. Os webinars que você cria no Zoom aparecem automaticamente aqui.
[[File:Screenshot 2023-11-10 at 2.21.05 PM.png|none|thumb|760x760px]]
5. Escolha '''publicar ou remover''' os webinars da sua congregação. Os eventos que você publica aparecem tanto no [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] quanto no Broadcasts.ChurchOfJesusChrist.org .

· Para publicar links para webinars únicos, selecione “ '''Publicar''' ”.

· Para publicar links para reuniões recorrentes, selecione “ '''Publicar todas as ocorrências''' ”.

· Para remover webinars do [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] e [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] , selecione “ '''Cancelar publicação''' ”
[[File:Screenshot 2023-11-10 at 2.22.57 PM.png|none|thumb|768x768px]]
6. Os membros podem acessar os webinars publicados fazendo login no aplicativo [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] ou [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .
[[File:Screenshot 2023-11-10 at 2.25.59 PM.png|none|thumb|777x777px]]
· Para compartilhar eventos com pessoas fora de sua unidade, use o '''código de evento''' gerado automaticamente . Os convidados podem assistir ao evento digitando o código em [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .

· Para eventos privados que você não deseja que apareçam no [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream], como funerais, mantenha o '''botão de publicação desativado''' e compartilhe o '''código do evento''' com indivíduos específicos. Os convidados podem assistir ao evento privado digitando o código do evento em [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .
[[File:Screenshot 2023-11-10 at 2.30.36 PM.png|none|thumb|780x780px]]
Se preferir limitar '''a disponibilidade de links para indivíduos selecionados''' em vez de para toda a sua congregação, você ainda poderá distribuir links do Zoom diretamente para aqueles que precisam deles, sem publicar seus links em [https://meet.churchofjesuschrist.org/ Meet.ChurchOfJesusChrist.org] .

Por favor consulte o Manual Geral ( [https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 seção 29.7] ) ao determinar a melhor forma de atender às necessidades de sua congregação.

'''Pessoas nos seguintes chamados podem gerenciar eventos:'''

· Presidências de missão, estaca e distrito

· Bispados e presidências de ramo (incluindo secretário executivo e secretário)

· Membros dos conselhos de estaca e ala, especialistas em tecnologia de missão, estaca, distrito, ala e filial

Local Broadcasts on Gospel Stream/es

2024-08-09T20:44:27Z

Allisonwinder: Added pictures and updated wording

Los líderes ahora pueden crear enlaces seguros para ver las transmisiones de las reuniones de barrio o estaca a través de la aplicación móvil [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] y en línea en [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] . Estos enlaces cumplen con las pautas de privacidad locales y de toda la Iglesia y permiten una fácil administración de transmisiones sin publicidad, accesibles para todos los miembros del barrio o estaca o para individuos específicos dentro o fuera de su unidad.

'''Instrucciones para publicar seminarios web en Gospel Stream y Broadcasts.ChurchofJesusChrist.org:'''

1. Inicie sesión en su cuenta '''de Zoom''' proporcionada por la Iglesia .

2. Cree un '''seminario web''' (único o periódico) para las reuniones de su barrio o estaca.
[[File:Screenshot 2023-11-10 at 2.18.37 PM.png|none|thumb|689x689px]]
3. Inicie sesión en [https://meet.churchofjesuschrist.org/ Meet.ChurchofJesusChrist.org] .

4. En '''Eventos''' , haga clic en " '''Administrar"''' y seleccione su unidad. Los seminarios web que crea en Zoom aparecen automáticamente aquí.
[[File:Screenshot 2023-11-10 at 2.21.05 PM.png|none|thumb|690x690px]]
5. Elija '''publicar o eliminar''' los seminarios web para su congregación. Los eventos que usted publica aparecen tanto en [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] como en [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchOfJesusChrist.org] .

· Para publicar enlaces para seminarios web individuales, seleccione " '''Publicar''' ".

· Para publicar enlaces para reuniones recurrentes, seleccione " '''Publicar todas las apariciones''' ".

· Para eliminar seminarios web de [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] y [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] , seleccione " '''Despublicar''' "
[[File:Screenshot 2023-11-10 at 2.22.57 PM.png|none|thumb|692x692px]]
6. Los miembros pueden acceder a los seminarios web publicados iniciando sesión en la aplicación [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] o [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .
[[File:Screenshot 2023-11-10 at 2.25.59 PM.png|none|thumb|696x696px]]
· Para compartir eventos con personas fuera de su unidad, utilice el '''código de evento''' generado automáticamente . Los invitados pueden ver el evento ingresando el código en [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .

· Para eventos privados que no desea que aparezcan en Gospel Stream, como funerales, mantenga la opción '''de publicación desactivada''' y comparta el '''código del evento''' con personas específicas. Los invitados pueden ver el evento privado ingresando el código del evento en [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org] .
[[File:Screenshot 2023-11-10 at 2.30.36 PM.png|none|thumb|704x704px]]
Si prefiere limitar '''la disponibilidad de enlaces a personas seleccionadas''' en lugar de a toda su congregación, aún puede distribuir enlaces de Zoom directamente a quienes los necesiten sin publicar sus enlaces en [https://meet.churchofjesuschrist.org/ Meet.ChurchOfJesusChrist.org] .

Consulte el Manual general ( [https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 sección 29.7] ) a medida que determine la mejor manera de satisfacer las necesidades de su congregación.

'''Las personas de los siguientes llamamientos pueden gestionar eventos:'''

· Presidencias de estaca, distrito, y misión

· Obispados y presidencias de rama (incluidos el secretario ejecutivo y el secretario)

· Miembros de los consejos de estaca y de barrio, especialistas en tecnología de misión, estaca, distrito, barrio y rama

Videos for Tech Specialists

2024-08-07T15:52:35Z

Allisonwinder: new video link

Channel & Language Pairs

2024-08-05T17:10:07Z

Allisonwinder: Updated language pair channels

>[[Meetinghouse Technology]] >[[Broadcasting Events]]

Satellites can be configured to receive a variety of language combinations depending on the channel they are set to. These channels vary by area and can be changed through the [[Satellite Receiver Front Panel Indicators|satellite receiver device.]]

== LATIN AMERICA ==
{| class="wikitable"
|'''LANGUAGE PAIRINGS'''
|'''CHANNEL'''
|-
|English
|Spanish—Castilian
|401
|-
|Haitian—Haitian Creole
|French
|402
|-
|Cantonese
|Mandarin
|403
|-
|Cambodian
|Tongan
|404
|-
|Kuna
|Portuguese
|405
|-
|Kekchi
|Quiché
|406
|-
|Aymara
|Guarani
|407
|-
|Papiamento
|Dutch
|408
|}

== SUB-SAHARAN AFRICA ==
{| class="wikitable"
|'''LANGUAGE PAIRINGS*'''
|'''CHANNEL'''
|-
|English
|English
|1200
|-
|English
|French
|1201
|-
|Portuguese-P
|Portuguese-P
|1202
|-
|French
|French
|1203
|-
|Amheric
|Amheric
|1204
|-
|Swahili
|Swahili
|1206
|-
|Malagasy
|Malagasy
|1207
|}
''*Note: Not all languages shown are currently available, as languages shown reflect both current and future plans.''

Local Broadcasts on Gospel Stream

2024-08-05T16:43:02Z

Allisonwinder: Updated pictures

Meetinghouse Technology

2024-08-01T16:00:50Z

Allisonwinder: Article no longer exists

__NOTOC__
[[Category:Meetinghouse Technology]]

<div style="margin: 10px 0px 0px 0px;">

[[File:Meetinghouse Technology Logo.png|650x650px]]

The content of this wiki does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For overviews of different technology, or information on your calling as a technology specialist, go to [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech MHTech]. Training modules (for Technology Specialist) and videos on how to use the TechWiki can be found [[Videos for Tech Specialists|here]].

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===[https://www.churchofjesuschrist.org/tools/help/tools-and-resources?lang=eng Technology Specialist Overviews (MHTech)]===
*[[My Calling Overview]]
*[[Meetinghouse Technology Training|Training For Technology Specialists]]
*[[Videos for Tech Specialists|Video Training for Technology Specialists]]
* [[Global Services Department|Global Services Department- Meetinghouse Support]]
*[https://www.churchofjesuschrist.org/tools/help/using-machine-translation-services?lang=eng Using Machine Translation Services]
*[https://www.churchofjesuschrist.org/tools/help/tools-and-resources?lang=eng Tools and Resources]
*[https://www.churchofjesuschrist.org/tools/help/updating-communication-preferences?lang=eng Updating Communication Preferences]
*[https://www.churchofjesuschrist.org/tools/help/adding-calling-in-lcr?lang=eng Adding Calling in LCR]
*[https://www.churchofjesuschrist.org/tools/help/area-technology-specialists?lang=eng Area Technology Specialists]
*[https://www.churchofjesuschrist.org/tools/help/technology-standards?lang=eng Technology Standards]
*[https://www.churchofjesuschrist.org/tools/help/meetinghouse-technology-training?lang=eng More....]
</div>

<div class="no-column-break">
===[[Audio Video Distribution|AV Distribution]]===
*[[Setting Up Audio]]
*[[Using Microphones]]
*[[Using Accessibility Technology]]
*[[Troubleshooting AV Distribution]]
*[[Connecting Devices to AV System]]
*[[Audio in Chapel]]
*[[Audio in Other Rooms]]
*[[Using an Audio Mixer]]
*[[Crab Box]]
*[[Audio Video Distribution|More....]]
</div>

<div class="no-column-break">
===[[Meetinghouse Computers|Computers]]===
*[[Setting Up a New Clerk Computer|Setting Up a New Clerk Computer]]
*[[Adding Clerk Computers to Management System|Adding Clerk Computers to Man. System]]
*[[Checking System Health]]
*[[Erasing a Hard Drive]]
*[[Reimaging Local Unit Computers]]
*[[Software Tools|Software and Tools]]
*[[Computer Replacement Cycle]]
*[[Meetinghouse Computers|More....]]

</div>

<div class="no-column-break">
===[[Other Products]]===
*[https://www.churchofjesuschrist.org/tools/help/printers-and-copiers-overview?lang=eng Printers and Copiers Overview]
*[https://www.churchofjesuschrist.org/tools/help/telephone-overview?lang=eng Telephones Overview]
*[https://www.churchofjesuschrist.org/tools/help/media-playback-overview?lang=eng Media Playback Overview]
*[[Other Products|More....]]
</div>

</div>
</div>

<div class="mw-category"><div class="multi-column">

<div class="no-column-break">
===[[Virtual Meetings]]===
*[[Creating Church Zoom Account]]
*[[Church Zoom License]]
*[[Meetinghouse Hardware Guidelines|Zoom Hardware Guidelines]]
*[[Audio input|Connecting to Chapel Audio]]
*[[Zoom Webinar Features|Zoom Meeting Features (eg. Sacrament Meetings, Funeral, etc.)]]
*[[Attendance Reports|Attendance Report]]
*[https://support.zoom.us/hc/en-us/articles/360034967471-Getting-started-guide-for-new-users#h_f6105340-b0e5-45a5-81a1-12bc40d44a12 Startup Guide or Profile and Meeting Setup]
*[https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-or-mobile-app Changing Zoom App Setting]
*[https://support.zoom.us/hc/en-us Zoom Help Center]
*[[Virtual Meetings|More....]]
</div>

<div class="no-column-break">
===[[Broadcasting Events]]===
*[[Broadcasting Church Events Through Satellite|Broadcast through Satellite]]
*[[Troubleshooting Broadcasts]]
*[[Broadcasting Church Events through the Internet|Broadcasting through Internet]]
*[[Downloading Broadcasts]]
*[[Creating Broadcast Audio Backups]]
*[[Broadcasting Post-event Survey]]
*[[Channel & Language Pairs]]
</div>

<div class="no-column-break">
===[[Meetinghouse Networking]]===
*[[Network Training]]
*[[Assigning a Static IP]]
*[[Firewall Activation on CNM]]
*[https://tech.churchofjesuschrist.org/wiki/images/6/6d/Meraki_MX_and_Switch_Installation.pdf Firewall Installation]
*[[Managed switch Installation|Managed Switch Installation]]
*[[Activating WAP]]
*[[Improving Internet Access]]
*[[Improving Bandwidth]] (8 Steps)
*[[Meetinghouse Networking|More....]]
</div>

<div class="no-column-break">
===[[Satellites]]===
*[[Changing Cisco D9865 Satellite Receiver Settings|Changing Cisco D9865 Receiver Settings]]
*[[Satellite FAQ]]
*[[Satellite Receiver Front Panel Indicators]]
</div>

</div>
</div>

== How to Translate Pages ==
</div>[[File:Translation - English to Spanish.gif]]

Broadcasting Post-event Survey

2024-07-30T17:58:08Z

Allisonwinder: Add Categories

>[[Meetinghouse Technology]] >[[Broadcasting Events]]

After each Church broadcast event viewed in your building, please take a moment to fill out the [https://research.churchofjesuschrist.org/jfe/form/SV_bNKDJqZAB9pz3Ip?Q_JFE=qdg Church Broadcast Post-Event Survey.] The survey is used to improve Church broadcast services. Church broadcast events include general conferences, temple dedications, multistake conference broadcasts, Face to Face events for youth and young adults, worldwide devotionals for young adults, and so forth. Church broadcast events may be available live or by rebroadcast, and they may use different types of technology—such as the Church satellite system, internet streaming, or downloaded video files.

The survey is voluntary, and your responses are kept confidential. If you use more than one viewing location for an event, please fill out a separate survey for each location. Do not use the Church Broadcast Post-Event Survey for local webcast events such as stake conferences. A separate survey is sent for webcast events.

The survey is currently in English only.
[[Category:Meetinghouse Technology]]
[[Category:Broadcasting Events]]

Zoom Audio

2024-07-30T17:54:42Z

Allisonwinder: Updated Original Sound settings

> [[Meetinghouse Technology]] > [[Virtual Meetings]]

By default, Webinar or Meeting audio is set for Background Noise Suppression when using the Zoom desktop application, which will remove any noise/music that is not directly spoken into the microphone.

In order for background hymns/music to be heard on a Zoom Webinar/Meeting through the Zoom desktop application, the audio profile named '''Original Sound for Musicians''' should be selected.

1. While signed into the Zoom desktop application, go to '''Settings''' in the top, right corner of the window.
[[File:Settings 1.png|none|thumb]]
'''- OR -'''

In the active Webinar/Meeting window, select '''Audio settings...''' from the Audio button in the lower left corner.
[[File:Audio Settings 2.png|none|thumb]]
2. Select the '''Audio''' option.
[[File:Settings 3.png|none|thumb]]
3. Under the '''Audio Profile''', select '''Original Sound for Musicians'''. Background music should now be heard through Zoom.
[[File:New screenshot original sound.png|none|thumb|457x457px]]
'''Note:''' The ‘High fidelity music mode,’ ‘noise cancellation,’ and ‘stereo audio’ options typically don’t need to be enabled. However, you can experiment with these settings to see if they further enhance the music quality in your specific environment. Keep in mind they require higher network bandwidth and CPU usage.

4. During a Zoom Webinar/Meeting, at the '''top''' of the meeting window will be an in-meeting toggle to switch between ''Zoom Optimized Audio'' and ''Original Sound for Musicians''. This can help limit other background noise while a person speaks. Just click it to toggle ''Original Sound for Musicians'' '''on''' or '''off'''.

For example, toggle the option ON during prelude music, hymns, or other musical numbers. Toggle the option OFF while someone is speaking at the pulpit.[[File:Zoom Original Audio in Meeting.png|none|thumb|496x496px]]
[[Category:Meetinghouse Technology]]
[[Category:Virtual Meetings]]

File:New screenshot original sound.png

2024-07-30T17:53:57Z

Allisonwinder:

New screenshot original sound

Meetinghouse Technology

2024-07-30T17:47:38Z

Allisonwinder: Deleted outdated articles and updated section to include other articles

__NOTOC__
[[Category:Meetinghouse Technology]]

<div style="margin: 10px 0px 0px 0px;">

[[File:Meetinghouse Technology Logo.png|650x650px]]

The content of this wiki does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For overviews of different technology, or information on your calling as a technology specialist, go to [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech MHTech]. Training modules (for Technology Specialist) and videos on how to use the TechWiki can be found [[Videos for Tech Specialists|here]].

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===[https://www.churchofjesuschrist.org/tools/help/tools-and-resources?lang=eng Technology Specialist Overviews (MHTech)]===
*[[My Calling Overview]]
*[[Meetinghouse Technology Training|Training For Technology Specialists]]
*[[Videos for Tech Specialists|Video Training for Technology Specialists]]
* [[Global Services Department|Global Services Department- Meetinghouse Support]]
*[https://www.churchofjesuschrist.org/tools/help/using-machine-translation-services?lang=eng Using Machine Translation Services]
*[https://www.churchofjesuschrist.org/tools/help/tools-and-resources?lang=eng Tools and Resources]
*[https://www.churchofjesuschrist.org/tools/help/updating-communication-preferences?lang=eng Updating Communication Preferences]
*[https://www.churchofjesuschrist.org/tools/help/adding-calling-in-lcr?lang=eng Adding Calling in LCR]
*[https://www.churchofjesuschrist.org/tools/help/area-technology-specialists?lang=eng Area Technology Specialists]
*[https://www.churchofjesuschrist.org/tools/help/technology-standards?lang=eng Technology Standards]
*[https://www.churchofjesuschrist.org/tools/help/meetinghouse-technology-training?lang=eng More....]
</div>

<div class="no-column-break">
===[[Audio Video Distribution|AV Distribution]]===
*[[Setting Up Audio]]
*[[Using Microphones]]
*[[Using Accessibility Technology]]
*[[Troubleshooting AV Distribution]]
*[[Connecting Devices to AV System]]
*[[Audio in Chapel]]
*[[Audio in Other Rooms]]
*[[Using an Audio Mixer]]
*[[Crab Box]]
*[[Audio Video Distribution|More....]]
</div>

<div class="no-column-break">
===[[Meetinghouse Computers|Computers]]===
*[[Setting Up a New Clerk Computer|Setting Up a New Clerk Computer]]
*[[Adding Clerk Computers to Management System|Adding Clerk Computers to Man. System]]
*[[Checking System Health]]
*[[Erasing a Hard Drive]]
*[[Reimaging Local Unit Computers]]
*[[Software Tools|Software and Tools]]
*[[Computer Replacement Cycle]]
*[[Meetinghouse Computers|More....]]

</div>

<div class="no-column-break">
===[[Other Products]]===
*[https://www.churchofjesuschrist.org/tools/help/printers-and-copiers-overview?lang=eng Printers and Copiers Overview]
*[https://www.churchofjesuschrist.org/tools/help/telephone-overview?lang=eng Telephones Overview]
*[https://www.churchofjesuschrist.org/tools/help/media-playback-overview?lang=eng Media Playback Overview]
*[[Other Products|More....]]
</div>

</div>
</div>

<div class="mw-category"><div class="multi-column">

<div class="no-column-break">
===[[Virtual Meetings]]===
*[[Creating Church Zoom Account]]
*[[Church Zoom License]]
*[[Meetinghouse Hardware Guidelines|Zoom Hardware Guidelines]]
*[[Audio input|Connecting to Chapel Audio]]
*[[Zoom Webinar Features|Zoom Meeting Features (eg. Sacrament Meetings, Funeral, etc.)]]
*[[Attendance Reports|Attendance Report]]
*[https://support.zoom.us/hc/en-us/articles/360034967471-Getting-started-guide-for-new-users#h_f6105340-b0e5-45a5-81a1-12bc40d44a12 Startup Guide or Profile and Meeting Setup]
*[https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-or-mobile-app Changing Zoom App Setting]
*[https://support.zoom.us/hc/en-us Zoom Help Center]
*[[Virtual Meetings|More....]]
</div>

<div class="no-column-break">
===[[Broadcasting Events]]===
*[[Broadcasting Church Events Through Satellite|Broadcast through Satellite]]
*[[Troubleshooting Broadcasts]]
*[[Broadcasting Church Events through the Internet|Broadcasting through Internet]]
*[[Downloading Broadcasts]]
*[[Creating Broadcast Audio Backups]]
*[[Broadcasting Post-event Survey]]
*[[Channel & Language Pairs]]
</div>

<div class="no-column-break">
===[[Meetinghouse Networking]]===
*[[Network Training]]
*[[Assigning a Static IP]]
*[[Firewall Activation on CNM]]
*[https://tech.churchofjesuschrist.org/wiki/images/6/6d/Meraki_MX_and_Switch_Installation.pdf Firewall Installation]
*[[Managed switch Installation|Managed Switch Installation]]
*[[Activating WAP]]
*[[Improving Internet Access]]
*[[Firewall Switches AP Troubleshooting|Firewall, Switches, AP Troubleshooting]]
*[[Improving Bandwidth]] (8 Steps)
*[[Meetinghouse Networking|More....]]
</div>

<div class="no-column-break">
===[[Satellites]]===
*[[Changing Cisco D9865 Satellite Receiver Settings|Changing Cisco D9865 Receiver Settings]]
*[[Satellite FAQ]]
*[[Satellite Receiver Front Panel Indicators]]
</div>

</div>
</div>

== How to Translate Pages ==
</div>[[File:Translation - English to Spanish.gif]]

Other Products

2024-07-30T17:44:57Z

Allisonwinder: Deleted outdated articles

> [[Meetinghouse Technology]]

__NOTOC__
<div style="margin: 10px 0px 0px 0px;">
The content of this wiki is under construction and does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For more general content go to the Help Center at: https://www.ChurchofJesusChrist.org/help/support/meetinghouse-technology.

This section has articles to help you with various other technologies used in meetinghouses. They include printers, copiers, telephones, and more. .
<div class="mw-category"><div class="multi-column">

<div class="no-column-break">
===Overviews (MHTech)===
*[https://www.churchofjesuschrist.org/tools/help/printers-and-copiers-overview?lang=eng Printers and Copiers Overview]
*[https://www.churchofjesuschrist.org/tools/help/telephone-overview?lang=eng Telephone Overview]
*[https://www.churchofjesuschrist.org/tools/help/media-playback-overview?lang=eng Media Playback Overview]<br />
</div></div>
</div>
</div>

Meetinghouse Technology

2024-07-30T17:36:23Z

Allisonwinder: Take down emergency article

__NOTOC__
[[Category:Meetinghouse Technology]]

<div style="margin: 10px 0px 0px 0px;">

[[File:Meetinghouse Technology Logo.png|650x650px]]

The content of this wiki does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For overviews of different technology, or information on your calling as a technology specialist, go to [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng&_r=1&cid=vb-mhtech MHTech]. Training modules (for Technology Specialist) and videos on how to use the TechWiki can be found [[Videos for Tech Specialists|here]].

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===[https://www.churchofjesuschrist.org/tools/help/tools-and-resources?lang=eng Technology Specialist Overviews (MHTech)]===
*[[My Calling Overview]]
*[[Meetinghouse Technology Training|Training For Technology Specialists]]
*[[Videos for Tech Specialists|Video Training for Technology Specialists]]
* [[Global Services Department|Global Services Department- Meetinghouse Support]]
*[https://www.churchofjesuschrist.org/tools/help/using-machine-translation-services?lang=eng Using Machine Translation Services]
*[https://www.churchofjesuschrist.org/tools/help/tools-and-resources?lang=eng Tools and Resources]
*[https://www.churchofjesuschrist.org/tools/help/updating-communication-preferences?lang=eng Updating Communication Preferences]
*[https://www.churchofjesuschrist.org/tools/help/adding-calling-in-lcr?lang=eng Adding Calling in LCR]
*[https://www.churchofjesuschrist.org/tools/help/area-technology-specialists?lang=eng Area Technology Specialists]
*[https://www.churchofjesuschrist.org/tools/help/technology-standards?lang=eng Technology Standards]
*[https://www.churchofjesuschrist.org/tools/help/meetinghouse-technology-training?lang=eng More....]
</div>

<div class="no-column-break">
===[[Audio Video Distribution|AV Distribution]]===
*[[Setting Up Audio]]
*[[Using Microphones]]
*[[Using Accessibility Technology]]
*[[Troubleshooting AV Distribution]]
*[[Connecting Devices to AV System]]
*[[Audio in Chapel]]
*[[Audio in Other Rooms]]
*[[Using an Audio Mixer]]
*[[Crab Box]]
*[[Audio Video Distribution|More....]]
</div>

<div class="no-column-break">
===[[Meetinghouse Computers|Computers]]===
*[[Setting Up a New Clerk Computer|Setting Up a New Clerk Computer]]
*[[Adding Clerk Computers to Management System|Adding Clerk Computers to Man. System]]
*[[Checking System Health]]
*[[Erasing a Hard Drive]]
*[[Reimaging Local Unit Computers]]
*[[Software Tools|Software and Tools]]
*[[Computer Replacement Cycle]]
*[[Meetinghouse Computers|More....]]

</div>

<div class="no-column-break">
===[[Other Products]]===
*[[Displaying Mobile Devices]]
*[[Other Products|More....]]
</div>

</div>
</div>

<div class="mw-category"><div class="multi-column">

<div class="no-column-break">
===[[Virtual Meetings]]===
*[[Creating Church Zoom Account]]
*[[Church Zoom License]]
*[[Meetinghouse Hardware Guidelines|Zoom Hardware Guidelines]]
*[[Audio input|Connecting to Chapel Audio]]
*[[Zoom Webinar Features|Zoom Meeting Features (eg. Sacrament Meetings, Funeral, etc.)]]
*[[Attendance Reports|Attendance Report]]
*[https://support.zoom.us/hc/en-us/articles/360034967471-Getting-started-guide-for-new-users#h_f6105340-b0e5-45a5-81a1-12bc40d44a12 Startup Guide or Profile and Meeting Setup]
*[https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-or-mobile-app Changing Zoom App Setting]
*[https://support.zoom.us/hc/en-us Zoom Help Center]
*[[Virtual Meetings|More....]]
</div>

<div class="no-column-break">
===[[Broadcasting Events]]===
*[[Broadcasting Church Events Through Satellite|Broadcast through Satellite]]
*[[Troubleshooting Broadcasts]]
*[[Broadcasting Church Events through the Internet|Broadcasting through Internet]]
*[[Downloading Broadcasts]]
*[[Creating Broadcast Audio Backups]]
*[[Broadcasting Post-event Survey]]
*[[Channel & Language Pairs]]
</div>

<div class="no-column-break">
===[[Meetinghouse Networking]]===
*[[Network Training]]
*[[Assigning a Static IP]]
*[[Firewall Activation on CNM]]
*[https://tech.churchofjesuschrist.org/wiki/images/6/6d/Meraki_MX_and_Switch_Installation.pdf Firewall Installation]
*[[Managed switch Installation|Managed Switch Installation]]
*[[Activating WAP]]
*[[Improving Internet Access]]
*[[Firewall Switches AP Troubleshooting|Firewall, Switches, AP Troubleshooting]]
*[[Improving Bandwidth]] (8 Steps)
*[[Meetinghouse Networking|More....]]
</div>

<div class="no-column-break">
===[[Satellites]]===
*[[Changing Cisco D9865 Satellite Receiver Settings|Changing Cisco D9865 Receiver Settings]]
*[[Satellite FAQ]]
*[[Satellite Receiver Front Panel Indicators]]
</div>

</div>
</div>

== How to Translate Pages ==
</div>[[File:Translation - English to Spanish.gif]]

Zoom Audio

2024-07-26T16:52:23Z

Allisonwinder: Update to most current information

> [[Meetinghouse Technology]] > [[Virtual Meetings]]

By default, Webinar or Meeting audio is set for Background Noise Suppression when using the Zoom desktop application, which will remove any noise/music that is not directly spoken into the microphone.

In order for background hymns/music to be heard on a Zoom Webinar/Meeting through the Zoom desktop application, the audio profile named '''Original Sound for Musicians''' should be selected.

1. While signed into the Zoom desktop application, go to '''Settings''' in the top, right corner of the window.
[[File:Settings 1.png|none|thumb]]
'''- OR -'''

In the active Webinar/Meeting window, select '''Audio settings...''' from the Audio button in the lower left corner.
[[File:Audio Settings 2.png|none|thumb]]
2. Select the '''Audio''' option.
[[File:Settings 3.png|none|thumb]]
3. Under the '''Audio Profile''', select '''Original Sound for Musicians'''. Background music should now be heard through Zoom.

[[File:Screenshot_2024-07-02_140044.png|frameless|507x507px]]

4. During a Zoom Webinar/Meeting, at the '''top''' of the meeting window will be an in-meeting toggle to switch between ''Zoom Optimized Audio'' and ''Original Sound for Musicians''. This can help limit other background noise while a person speaks. Just click it to toggle ''Original Sound for Musicians'' '''on''' or '''off'''.

For example, toggle the option ON during prelude music, hymns, or other musical numbers. Toggle the option OFF while someone is speaking at the pulpit.[[File:Zoom Original Audio in Meeting.png|none|thumb|496x496px]]
[[Category:Meetinghouse Technology]]
[[Category:Virtual Meetings]]

File:Settings 3.png

2024-07-26T16:52:02Z

Allisonwinder:

Settings

File:Audio Settings 2.png

2024-07-26T16:51:32Z

Allisonwinder:

Audio Settings

File:Settings 1.png

2024-07-26T16:50:54Z

Allisonwinder:

Settings

Meet-Portal Events Section & Live Watch Page

2024-07-26T16:43:15Z

Allisonwinder: Update to most current information

== Meet-Portal Events Section & New Live Watch Page ==
Zoom has been approved as the tool for conducting local broadcasts and has built-in settings to ensure users are following principles outlined in the ''General Handbook: Serving in e Church of Jesus Christ of Latter-day Saints.''

To more easily inform Church members about local Zoom broadcasts, events created using a Church Zoom license are now automatically imported into the Church Meet “Events” section. is allows event managers to view and publish their scheduled local Zoom events onto the Church’s public “broadcast” page alongside all Church broadcasts at broadcasts.churchofjesuschrist.org. Local events will only be visible to members within their designated unit and when they are logged in.

Additionally, we're working on making local zoom events available on the new Gospel Stream mobile app, ensuring that all local, area, and headquarters-sponsored events can be accessed from a single channel.
[[File:Screenshot 2023-11-10 at 2.16.35 PM.png|none|thumb|460x460px]]

'''Follow the steps below to publish your local Zoom events on the Live-Watch page:'''

Step 1:

Log into your local unit Zoom account and create your Zoom event(s): zoom.us/
[[File:Screenshot 2023-11-10 at 2.18.37 PM.png|none|thumb|459x459px]]

Step 2:

Go to meet.ChurchofJesusChrist.org and select "Manage" under the "Events" section.
[[File:Screenshot 2023-11-10 at 2.21.05 PM.png|none|thumb|464x464px]]

Step 3:

Choose your unit from the drop-down menu, and a list of all your scheduled Zoom events will automatically appear. You can make an event viewable to all members in your unit by toggling the "Publish" button. Events are set to private by default (See Step 5 below for private event info).
[[File:Screenshot 2023-11-10 at 2.22.57 PM.png|none|thumb|468x468px]]

Step 4:

After toggling to publish, your scheduled Zoom event will appear on the Church’s public “broadcast” page alongside all Church broadcasts at broadcasts.churchofjesuschrist.org. Note: Local events will only be visible to members within their designated unit and when they are logged in.
[[File:Screenshot 2023-11-10 at 2.25.59 PM.png|none|thumb|470x470px]]

Step 5:

Each event will now have a unique code that event managers can share with anyone to view the broadcast. When an event is Published, leaders can use these codes to grant access to individuals outside of their unit for events such as funerals, firesides, baby blessings, primary programs, and multi-unit events. For private events, keep the publish toggle off and share the event code with specific individuals (e.g., shut-ins, sick) for them to enter it at broadcasts.churchofjesuschrist.org.
[[File:Screenshot 2023-11-10 at 2.30.36 PM.png|none|thumb|477x477px]]

Note: Zoom events are accessible using an event code whether or not you are signed into broadcasts.churchofjesuschrist.org with your church account.

To address other questions regarding the Meet Portal, look at the [[Meet Portal FAQ]] page for questions.

Using Meet Portal

2024-07-26T16:41:01Z

Allisonwinder: Allisonwinder moved page Using Meet Portal to Meet-Portal Events Section & Live Watch Page: Better reflects purpose of this article

#REDIRECT [[Meet-Portal Events Section & Live Watch Page]]

Meet-Portal Events Section & Live Watch Page

2024-07-26T16:41:01Z

Allisonwinder: Allisonwinder moved page Using Meet Portal to Meet-Portal Events Section & Live Watch Page: Better reflects purpose of this article

Meet Portal FAQ

2024-07-26T16:40:15Z

Allisonwinder: /* Who can access and manage Zoom broadcasts? */

Local Broadcasts on Gospel Stream

2024-07-26T16:36:41Z

Allisonwinder: Update to most current information

Leaders can now create secure links for viewing ward or stake meeting broadcasts through the [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] mobile app and online at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org]. These links adhere to local and Church-wide privacy guidelines and allow easy management of ad-free broadcasts, accessible to all ward or stake members or specific individuals within or outside your unit.

'''Instructions to Publish Webinars to Gospel Stream and Broadcasts.ChurchofJesusChrist.org:'''

1.    Log in to your Church-provided '''Zoom''' account.

2.    Create a '''webinar''' (single or recurring) for your ward or stake meetings.

3.    Log in to [https://meet.churchofjesuschrist.org/ Meet.ChurchofJesusChrist.org].

4.    Under '''Events''', click “'''Manage”''' and select your unit. Webinars you create in Zoom automatically appear here.

5.    Choose to '''publish or remove''' the webinars for your congregation. The events you publish appear on both Gospel Stream and [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchOfJesusChrist.org].

· To publish links for single webinars, select “'''Publish'''.”

· To publish links for recurring meetings, select “'''Publish All Occurrences'''.”

· To remove webinars from [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] and [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org], select “'''Unpublish'''”

6. Members can access published webinars by logging in to the [https://www.churchofjesuschrist.org/learn/gospel-stream-mobile-and-ott-app?lang=eng Gospel Stream] app or [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].

· To share events with individuals outside of your unit, use the automatically generated '''event code'''. Guests can view the event by entering the code at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].

· For private events that you do not wish to appear on Gospel Stream, such as funerals, keep the '''publish toggle off''' and share the '''event code''' with specific individuals. Guests can view the private event by entering the event code at [https://www.churchofjesuschrist.org/media/broadcasts?lang=eng&cid=rdb_v_broadcasts Broadcasts.ChurchofJesusChrist.org].

If you would prefer to limit '''link availability to select individuals''' instead of your entire congregation, you may still distribute Zoom links directly to those who need them without publishing your links on [https://meet.churchofjesuschrist.org/ Meet.ChurchOfJesusChrist.org].

Please consult the General Handbook ([https://www.churchofjesuschrist.org/study/manual/general-handbook/29-meetings-in-the-church?lang=eng#title_number57 section 29.7]) as you determine how best to meet the needs of your congregation.

'''People in the following callings can manage events:'''

· Mission, Stake, and district presidencies

· Bishoprics and branch presidencies (including executive secretary and clerk)

· Members of Stake and Ward Councils, Mission, Stake, District, Ward, and Branch Technology Specialists

[[Category:Zoom]]
[[Category:Virtual Meetings]]

Should you order a Chromebook or a Windows Computer

2024-07-26T15:40:53Z

Allisonwinder: Update to most current information

Units may order either device when it is time to replace the current clerk computer.

A Chromebook is the preferred device for units that use the device primarily to access and use Leader and Clerk Resources (LCR). [[Applications for Clerk Chromebook|Open-source productivity software]] can be installed on a Chromebook for word processing and spreadsheet tasks. Also, not all printers are compatible with the Chromebook Operating System. Follow this [https://support.google.com/chromebook/answer/7225252?hl=en&ref_topic=3403353#zippy=%2Ccheck-that-your-printer-is-compatible link] to verify that your current printer is compatible.

A Windows Computer should be ordered when in addition to the Chromebook requirements stated above, the unit is using the device for activities not supported on a Chromebook. An example would be streaming Church meetings, having an incompatible printer, etc.

Please consult with other computer users prior to making your decision and make sure to communicate your choice to your Stake or District Technology Specialist who will communicate with the Facility Manager.
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Computer Replacement Cycle

2024-07-26T15:38:57Z

Allisonwinder: Update to most current information

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

== Replacement Cycle ==
Church local unit computers are replaced on a five-year cycle in accordance with local and area facility management group (FMG) budgets. Hardware failures are an exception to this policy. The stake physical facilities representative (PFR) should work with the FMG during the fourth year of the computer’s life so that funds from the annual plan can be requested to replace the computer during the fifth year.

Chromebooks should be replaced when they no longer receive automatic OS updates from Google. Updates may be provided for up to eight years.

Monitors and printers may be replaced as needed. When a need arises, the technology specialist should contact the stake PFR, who will address issues or replacement needs with the FMG. If you have questions about where a particular computer is in its life cycle, the PFR can inquire of the facilities management office.

=== Procurement ===
The local FMG is responsible for procuring computers, monitors, and printers. Local units are not charged for these purchases, and there are no forms that need to be filled out. The stake PFR simply contacts the FMG and tells them what is needed. If the FMG doesn’t have the proper equipment in stock, it will order hardware based on current guidelines.

=== Computers for new units ===
When a new ward is created, the stake PFR contacts the FMG, which orders the new computer or Chromebook and printer.

=== Repair ===
After the manufacturer’s warranty has expired, computer repairs become the responsibility of the FMG. The FMG completes a cost analysis to determine whether to repair or replace a computer that is no longer under warranty but is not yet scheduled for replacement.

=== Disposal or transfer of computers ===
After the technology specialist has received approval from the stake PFR, the technology specialist should erase the hard drive of the old computer and then follow instructions regarding the disposal or transfer of the old computer. The FMG will dispose of or transfer the computer. Computers are considered hazardous waste, and the Church can be held at significant liability if computers are not disposed of properly.

In North America, the Church has secured replacement services from [https://churchpcsurplus.com/ TAMS]. Please follow these instructions whenever retiring a computer.

=== Erasing hard drives ===
See [[Erasing a Hard Drive]].

=== Supplies ===
Local units are responsible for standard printer supplies such as paper and toner. These are paid for using local unit funds.

Software Tools

2024-07-26T15:34:53Z

Allisonwinder: Update to most current information

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

A technology specialist should verify that all software used on clerk Windows computers and Chromebooks complies with the following guidelines.

A clerk Computer may be either a Chromebook or a Windows computer.

Clerk computers are to be used to access Leader and Clerk Resources (LCR) to manage membership information and finances for Church purposes only. LCR is accessed through a web browser. Additional software is not generally needed.

Local units should not install software that is not on the approved list.

If the stake president approves the use of additional software on the clerk computer, it is recommended that the clerk use browser-based products rather than installed applications or programs to help prevent potential licensing, security, support, and data privacy issues.

Do not store personal information on local drives when using third-party software not provided by the Church.

Occasionally, Church headquarters will audit local computers and remove applications that violate these guidelines from the hard drive without notifying the local unit technology specialist.

When it is determined that a unique need requires additional software not provided by the Church, the Church recommends using free software applications like OpenOffice whenever possible to keep costs down and to reduce the burden of keeping license agreement records.

Additional guidelines regarding software include the following:

== INTERNET BROWSERS ==
All Windows computers will have the standard Windows Edge browser and Chromebooks will come with the Chrome browser. The use of other browsers is also authorized:

* [https://www.google.com/chrome/downloads/ Chrome]: An internet browser developed by Google.
* [https://www.mozilla.org/en-US/firefox/new/?redirect_source=firefox-com Firefox]: An internet browser developed by Mozilla.

== APPROVED APPLICATIONS ==
Windows Edge and Google Chrome handle PDF files adequately.
*[https://www.foxit.com/pdf-reader/ Foxit Reader]: A lightweight alternative to Adobe Reader for viewing and printing PDF files.
*[http://www.cutepdf.com/products/cutepdf/Writer.asp CutePDF]: A print driver that allows documents to be saved in PDF file format and stored on the hard drive rather than printed to save paper and toner.
*[http://www.photoscape.org/ps/main/download.php PhotoScape]: Free photo-editing software that provides features such as crop, straighten, red-eye removal, add text, retouch, and so forth. With this software, you can prepare photos of ward or branch members to post on a meetinghouse bulletin board or to upload to the unit’s online directory on ChurchofJesusChrist.org.

== OPERATING SYSTEMS ==

* All Church-owned Windows desktops ship from the manufacturer with a Microsoft operating system (OS) installed. The only supported OS versions are Windows 10 Pro and Windows 11.
* Windows 10 and 11 computers come licensed from the manufacturer; however, these licenses are stored digitally on the device. No visual indication may be present.

Chromebook FAQ

2024-07-26T15:32:44Z

Allisonwinder: Update to most current information

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]
** Should you choose a Chromebook or a Windows Computer when it is time to replace your existing computer?
***Units may order either device when it is time to replace the current clerk computer. A Chromebook is the preferred option and will allow a unit to complete all handbook required tasks. A Windows Computer should be ordered when the unit is using the device for activities beyond tasks required by the handbook. Please consult with other computer users prior to making your decision and make sure to communicate your choice to your Stake or District Technology Specialist who will communicate with the Facility Manager.
**What will ship with the Chromebook?
***Chromebooks will be shipped with a wireless mouse, a keyboard, and a dongle will be shipped to support a wired connection to the building network. An existing monitor may be used with the Chromebook.
**Should I keep my old printer?
***If a local unit’s current printer is not compatible with Chromebook, please work with your FM to purchase a compatible multi-function printer with wireless capability.
**Should I connect the computer to the hard-wired network or WIFI?
***When possible, connect the computer to the hard-wired network.
**If I need to use WIFI, which network should I connect to?
***Because LEHI network passwords change frequently, it is recommended to use LIAHONA. You can set up the computer so that it automatically validates itself without having to use the Terms and Conditions splash screen. See [[Registering Non Mobile Wireless Devices|this WIKI article]] to bypass the authentication screen.
**What do I do to dispose of the old Windows PC when it is replaced?
***A Tech Specialist is responsible for erasing the Hard Drive of any computer that is being replaced. Please see [[Erasing a Hard Drive|this WIKI article]] to erase a Windows PC Hard Drive. The Facility Manager (FM) will pick up the retired device or provide mailing instructions.
**Will the Chromebook come already managed by the Church?
***All Clerk Computers should be managed by the Church. When a Chromebook is purchased through CDW or Dell, it will come preconfigured for Church Management. Chromebooks ordered through another provider will need to be enrolled in the Church Management system. This is done by the Technology Specialist following [[Enrolling a Chromebook|this WIKI article]].
**Do I need an account on the Chromebook to do my work?
***No. Anyone using the GUEST account can open and use any of the Church provided websites like LCR using their Church Account.
**Who can set up a saved account on the Chromebook?
***Anyone with one of the following callings can set up an account on the Chromebook using their personal church account IDs.
***Ward/Branch Clerks, including Assistant Clerks
***Stake/District Clerks, including Assistant Clerks 
***Technology Specialists
***Bishops and Branch Presidents
** What software comes pre-installed on the Chromebook
*** A browser will be the primary application used on the Chromebook. Users will log into Church-provided web applications (including LCR) using their Church credentials. Other approved applications may also come preinstalled. For information on other applications which can be added to a Church computer, please [[Applications for Clerk Chromebook|see this WIKI article.]]
***
** What else should be known about Chromebooks
***Please act appropriately to keep the Chromebook safe, such as keeping it locked in a drawer or closet when not in use. As with other clerk computing equipment, the Chromebook should not leave the building unless approved by the unit leader.
***Windows-based computers are replaced every five years—the replacement cycle for the Chromebooks is up to eight years based on OS updates.
***More information and support articles will be made available as the Chromebook offering becomes available.  If you have questions, please contact the GSD, [[Mailto:MHT@churchofjesuschrist.org|MHT@churchofjesuschrist.org]], and the [[Meetinghouse Computers|Computer Product Page on the Tech Wiki.]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Zoom Audio

2024-07-25T15:17:22Z

Allisonwinder: Updates to Zoom In-Meeting Audio

> [[Meetinghouse Technology]] > [[Virtual Meetings]]

Getting audio to the streaming device may be one of the biggest challenges faced by event managers. Detailed information on bringing the chapel audio directly into the streaming device can be found here. Additionally, Zoom webinars and meetings have an audio-enhancement feature that blocks background noise including pianos and organs.

The default for Zoom Webinar or Meeting audio is to be set for “Background Noise Suppression” when using the Zoom desktop application, which removes any noise/music not directly spoken in the microphone.
<br />
[[File:Screenshot_2024-07-02_140351.png|frameless|491x491px]]<br />

In order for background hymns/music to be heard on a Zoom Webinar/Meeting through the Zoom desktop application, the audio profile named “Original Sound for Musicians” should be selected.

To do this, go to '''Settings''' in the top, right corner of the window and select the '''Audio''' option. Under the '''Audio Profile''', select '''Original Sound for Musicians'''. Background music should now be heard through Zoom.

[[File:Screenshot_2024-07-02_140044.png|frameless|507x507px]]<br />

To do this, in an active Webinar/Meeting window select '''Audio Settings''' from the '''Audio''' button in the lower left corner, OR while signed into the Zoom Desktop app go to '''Settings''' in the top, right corner of the window and select the '''Audio''' option. Under the '''Audio Profile''', select '''Original Sound for Musicians'''. Background music should now be heard through Zoom. Turn it Off again when someone is speaking through the pulpit.
[[File:Zoom Original Audio in Meeting.png|none|thumb|496x496px]]
[[Category:Meetinghouse Technology]]
[[Category:Virtual Meetings]]

File:Zoom Original Audio in Meeting.png

2024-07-25T15:15:44Z

Allisonwinder:

Shows how to turn it on and off

Downloading Broadcasts

2024-07-22T17:54:48Z

Allisonwinder:

>[[Meetinghouse Technology]] >[[Broadcasting Events]]

Broadcasts are available for download soon after the live event. Due to factors such as time differences and internet speeds, it is often preferable to watch a Church broadcast as a recording. This article will outline the steps necessary to download a broadcast for viewing after the event has occurred.

== '''STEP 1: DOWNLOAD A BROADCAST ONTO A PORTABLE STORAGE DEVICE''' ==

# Go to [https://Churchofjesuschrist.org/study/general-conference churchofjesuschrist.org/study/general-conference] for General Conference or churchofjesuschrist.org/media/collection/broadcasts for most other broadcasts
# Locate the broadcast in the desired language.
# Connect your portable storage device (DVD, USB drive, thumb drive, and so on) to the computer.
# Download the desired media and save it directly to your device.
#* General conference is available to download 24 hours after its live broadcast on Gospel Library and within two weeks on Media Library.
#* Most broadcasts follow a similar timeline for posting translated materials.
# If desired, label the device with the title of the broadcast, the date, and the copyright symbol.
#* Felt-tip pens or markers, stick-on labels, or inkjet printers can be used for labeling.
# When finished, store the device in the resource center for future use.
Note: Video, audio, and transcripts from general conference sessions are available at [https://Churchofjesuschrist.org/study/general-conference churchofjesuschrist.org/study/general-conference].

[[File:Audio_and_Video_Options.png]]
[[File:Saturday Morning Session Pic.png|none|thumb|581x581px]]

== '''STEP 2: PLAY A BROADCAST THROUGH A PORTABLE STORAGE DEVICE''' ==

# Insert the portable storage device in the [[Connecting Devices to AV System|playback device]] (laptop, projector, TV monitor, and so on). The best playback device will depend on the size of the group.
# For large groups (more than 50) in the chapel, use the steps found in the [https://www.churchofjesuschrist.org/?lang=eng ChurchofJesusChrist.org] [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/broadcast/broadcast-overview?lang=eng broadcast overview article].
# See the [[Connecting Devices to AV System|playback]] devices article for suggestions on small group viewings.
# If necessary, connect to the [[Audio in Chapel|chapel audio]] or to the [[Audio in Other Rooms|audio in a room other than the chapel]].
[[Category:Meetinghouse Technology]]
[[Category:Broadcasting Events]]

Downloading Broadcasts

2024-07-22T17:54:28Z

Allisonwinder: Added pictures

>[[Meetinghouse Technology]] >[[Broadcasting Events]]

Broadcasts are available for download soon after the live event. Due to factors such as time differences and internet speeds, it is often preferable to watch a Church broadcast as a recording. This article will outline the steps necessary to download a broadcast for viewing after the event has occurred.

== '''STEP 1: DOWNLOAD A BROADCAST ONTO A PORTABLE STORAGE DEVICE''' ==

# Go to [https://Churchofjesuschrist.org/study/general-conference churchofjesuschrist.org/study/general-conference] for General Conference or churchofjesuschrist.org/media/collection/broadcasts for most other broadcasts
# Locate the broadcast in the desired language.
# Connect your portable storage device (DVD, USB drive, thumb drive, and so on) to the computer.
# Download the desired media and save it directly to your device.
#* General conference is available to download 24 hours after its live broadcast on Gospel Library and within two weeks on Media Library.
#* Most broadcasts follow a similar timeline for posting translated materials.
# If desired, label the device with the title of the broadcast, the date, and the copyright symbol.
#* Felt-tip pens or markers, stick-on labels, or inkjet printers can be used for labeling.
# When finished, store the device in the resource center for future use.
Note: Video, audio, and transcripts from general conference sessions are available at [https://Churchofjesuschrist.org/study/general-conference churchofjesuschrist.org/study/general-conference].
[[File:Audio_and_Video_Options.png]]
[[File:Saturday Morning Session Pic.png|none|thumb|581x581px]]

== '''STEP 2: PLAY A BROADCAST THROUGH A PORTABLE STORAGE DEVICE''' ==

# Insert the portable storage device in the [[Connecting Devices to AV System|playback device]] (laptop, projector, TV monitor, and so on). The best playback device will depend on the size of the group.
# For large groups (more than 50) in the chapel, use the steps found in the [https://www.churchofjesuschrist.org/?lang=eng ChurchofJesusChrist.org] [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/broadcast/broadcast-overview?lang=eng broadcast overview article].
# See the [[Connecting Devices to AV System|playback]] devices article for suggestions on small group viewings.
# If necessary, connect to the [[Audio in Chapel|chapel audio]] or to the [[Audio in Other Rooms|audio in a room other than the chapel]].
[[Category:Meetinghouse Technology]]
[[Category:Broadcasting Events]]

File:Saturday Morning Session Pic.png

2024-07-22T17:53:55Z

Allisonwinder:

Broadcasting

Downloading Broadcasts

2024-07-22T17:50:50Z

Allisonwinder:

>[[Meetinghouse Technology]] >[[Broadcasting Events]]

Broadcasts are available for download soon after the live event. Due to factors such as time differences and internet speeds, it is often preferable to watch a Church broadcast as a recording. This article will outline the steps necessary to download a broadcast for viewing after the event has occurred.

== '''STEP 1: DOWNLOAD A BROADCAST ONTO A PORTABLE STORAGE DEVICE''' ==

# Go to [https://Churchofjesuschrist.org/study/general-conference churchofjesuschrist.org/study/general-conference] for General Conference or churchofjesuschrist.org/media/collection/broadcasts for most other broadcasts
# Locate the broadcast in the desired language.
# Connect your portable storage device (DVD, USB drive, thumb drive, and so on) to the computer.
# Download the desired media and save it directly to your device.
#* General conference is available to download 24 hours after its live broadcast on Gospel Library and within two weeks on Media Library.
#* Most broadcasts follow a similar timeline for posting translated materials.
# If desired, label the device with the title of the broadcast, the date, and the copyright symbol.
#* Felt-tip pens or markers, stick-on labels, or inkjet printers can be used for labeling.
# When finished, store the device in the resource center for future use.

Note: Video, audio, and transcripts from general conference sessions are available at [https://Churchofjesuschrist.org/study/general-conference churchofjesuschrist.org/study/general-conference].[[File:Audio and Video Options.png]]

== '''STEP 2: PLAY A BROADCAST THROUGH A PORTABLE STORAGE DEVICE''' ==

# Insert the portable storage device in the [[Connecting Devices to AV System|playback device]] (laptop, projector, TV monitor, and so on). The best playback device will depend on the size of the group.
# For large groups (more than 50) in the chapel, use the steps found in the [https://www.churchofjesuschrist.org/?lang=eng ChurchofJesusChrist.org] [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/broadcast/broadcast-overview?lang=eng broadcast overview article].
# See the [[Connecting Devices to AV System|playback]] devices article for suggestions on small group viewings.
# If necessary, connect to the [[Audio in Chapel|chapel audio]] or to the [[Audio in Other Rooms|audio in a room other than the chapel]].
[[Category:Meetinghouse Technology]]
[[Category:Broadcasting Events]]

Meraki WAP

2024-07-22T16:28:38Z

Allisonwinder: Update to most current information

> [[Meetinghouse Technology]] > [[Meetinghouse Networking]]

[[File:Meraki WAP img 1.png|frameless|475x475px]]

The Meraki MR36 wireless access point is a device that broadcasts the wireless network and makes Wi-Fi possible in meetinghouses. In large meetinghouses, multiple Wireless Access Points (WAPs) are necessary to ensure sufficient coverage.

A consistent networking experience requires at least the following:

# The right number of wireless access points to cover the entire building, wherever members and friends will meet to learn the Gospel. The recommended target signal strength for a meetinghouse is -67 dBm, not to go below -70 dBm. This applies to all areas of the building where members and friends will be accessing the internet for Church purposes.
# Proper installation to ensure the signals are broadcasting in the right directions and are free from impediments such as lead pipes and HVAC venting.

Work with your Facility Management Group (FMG), to ensure you have enough devices, and that they are installed correctly.

[[Wireless Best Practices|See this article for wireless best practices]].

MR3(x)s do not come with an AC power supply but receive electricity via Power over Ethernet (PoE) supplied by the Meraki switch. FMGs should NOT order a power injector for an access point that is plugged into a Meraki switch. The Meraki MS120 and MS130 series switches are PoE devices that can power the Meraki WAPs.

[[Activating WAP|Follow these instructions]] to activate an MR3(x).
[[Category:Meetinghouse Technology]]
[[Category:Meetinghouse Networking]]

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T22:12:56Z

Allisonwinder:

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps. The GSD has additional support times this week only in response to this event. See these times [https://tech.churchofjesuschrist.org/wiki/July_19th_Worldwide_Outage_Impacting_Windows_Computers#GSD_Additional_Support_Times below.]

Thank you for your assistance and patience as the Church works to respond to this global outage.
==='''Instructions to Manually Recover an Affected Computer'''===

#Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]

2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]

3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]

4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]

5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

You may be able to find your BitLocker Recovery key on https://account.microsoft.com/devices/recoverykey

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]

7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]

8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]

9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]

10. Select Continue to Windows.

===Vendor information===
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

<h2 id="table">GSD Additional Support Times</h2>

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T22:12:28Z

Allisonwinder:

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps. The GSD has additional support times this week only in response to this event. See these times [https://tech.churchofjesuschrist.org/wiki/July_19th_Worldwide_Outage_Impacting_Windows_Computers#Table below.]

Thank you for your assistance and patience as the Church works to respond to this global outage.
==='''Instructions to Manually Recover an Affected Computer'''===

#Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]

2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]

3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]

4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]

5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

You may be able to find your BitLocker Recovery key on https://account.microsoft.com/devices/recoverykey

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]

7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]

8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]

9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]

10. Select Continue to Windows.

===Vendor information===
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

<h2 id="table">GSD Additional Support Times</h2>

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T22:11:02Z

Allisonwinder:

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps. The GSD has additional support times this week only in response to this event. See these times [https://tech.churchofjesuschrist.org/wiki/July_19th_Worldwide_Outage_Impacting_Windows_Computers#Table below.]

Thank you for your assistance and patience as the Church works to respond to this global outage.

==='''Instructions to Manually Recover an Affected Computer'''===

#Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]

2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]

3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]

4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]

5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

You may be able to find your BitLocker Recovery key on https://account.microsoft.com/devices/recoverykey

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]

7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]

8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]

9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]

10. Select Continue to Windows.

===Vendor information===
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

<h2 id="table">GSD Additional Support Times</h2>
__FORCETOC__

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T22:10:20Z

Allisonwinder:

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps. The GSD has additional support times this week only in response to this event. See these times [https://tech.churchofjesuschrist.org/wiki/July_19th_Worldwide_Outage_Impacting_Windows_Computers#Table below.]

Thank you for your assistance and patience as the Church works to respond to this global outage.

==='''Instructions to Manually Recover an Affected Computer'''===

#Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]

2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]

3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]

4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]

5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

You may be able to find your BitLocker Recovery key on https://account.microsoft.com/devices/recoverykey

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]

7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]

8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]

9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]

10. Select Continue to Windows.

===Vendor information===
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

<h2 id="table">Table</h2>
__FORCETOC__

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T22:09:43Z

Allisonwinder:

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps. The GSD has additional support times this week only in response to this event. See these times below.

Thank you for your assistance and patience as the Church works to respond to this global outage.

==='''Instructions to Manually Recover an Affected Computer'''===

#Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]

2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]

3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]

4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]

5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

You may be able to find your BitLocker Recovery key on https://account.microsoft.com/devices/recoverykey

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]

7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]

8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]

9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]

10. Select Continue to Windows.

===Vendor information===
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

<h2 id="table">Table</h2>
__FORCETOC__

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T22:08:47Z

Allisonwinder:

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps. The GSD has additional support times this week only in response to this event. See these times [[July 19th Worldwide Outage Impacting Windows|below]].

Thank you for your assistance and patience as the Church works to respond to this global outage.

==='''Instructions to Manually Recover an Affected Computer'''===

#Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]

2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]

3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]

4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]

5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

You may be able to find your BitLocker Recovery key on https://account.microsoft.com/devices/recoverykey

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]

7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]

8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]

9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]

10. Select Continue to Windows.

===Vendor information===
https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/

<h2 id="table">Table</h2>

July 19th Worldwide Outage Impacting Windows Computers

2024-07-19T20:49:54Z

Allisonwinder: Finished article

A global outage that is impacting Windows computers is also affecting the Church. Your assistance may be required to recover the computer(s) in your unit to a functional state.

'''What happened:''' A software provider that is used by the Church and many other organizations sent an update that is impacting Windows servers and workstations.

Not all Windows computers were affected. An affected computer will display an error screen (blue screen). Only computers that received a specific corrupted file from the update are being impacted, so if the computer(s) in your unit are functional, you may continue to use it and no additional action is required at this time.

'''Recovery Instructions:''' Instructions for how to manually recover an affected computer are below. You may also contact your local Meetinghouse Facilities Manager or the Church Global Services Department (GSD) for additional support or if you are unable to complete the manual recovery steps.

Thank you for your assistance and patience as the Church works to respond to this global outage.

=== '''Instructions to Manually Recover an Affected Computer''' ===

# Boot into Windows Recovery (Select Advanced options or interrupt a boot at the manufacturer logo three times)

[[File:Picture1-1.jpg|none|thumb|629x629px]]
2. Select "Troubleshoot"
[[File:Picture2-2.jpg|none|thumb|629x629px]]
3. Select "Advanced Options"
[[File:Picture3-3.jpg|none|thumb|631x631px]]
4. Select "Command Prompt"
[[File:Picture4-4.jpg|none|thumb|632x632px|Select "Command Prompt"]]
5. If you are prompted to enter a BitLocker Recovery Key, contact your local Meetinghouse Facilities Manager or the [[Global Services Department|GSD]].

6. Type C:
[[File:Picture5-6.jpg|none|thumb|630x630px|Command Prompt]]
7. Type cd C:\Windows\System32\drivers\CrowdStrike
[[File:Picture6-7.jpg|none|thumb|634x634px|Command prompt]]
8. Type del C-00000291*.sys
[[File:Picture7-8.jpg|none|thumb|634x634px|Command Prompt]]
9. Type exit
[[File:Picture8-9.jpg|none|thumb|635x635px|Command Prompt]]
10. Select Continue to Windows.

File:Picture8-9.jpg

2024-07-19T20:49:00Z

Allisonwinder:

Type exit

File:Picture7-8.jpg

2024-07-19T20:47:59Z

Allisonwinder:

Type del C-00000291*.sys