https://tech-test.churchofjesuschrist.org/wiki/api.php?action=feedcontributions&feedformat=atom&user=Button23r 2026-05-17T06:13:36Z User contributions MediaWiki 1.43.3 https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77458 2025-12-17T23:42:47Z

<p>Button23r: /* Difference Between Temporary User Dates and Access Rights Dates */</p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk, building scheduler or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system.  <br /> <br /> As managers can grant or remove anyone in the stake in the Kindoo application it is recommended that Kindoo be managed at the stake level. Other managers should be supervised by the stake Kindoo manager. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests.<br /> <br /> Instructions on granting user access as well as details about who receives automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with an initial allocation based on the number of wards or branches in a stake and the callings the stake president approves for access. All user seats are assigned at the stake level. Additional user seats may be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more licenses, review dashboards and remove users that do not need access. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> ===== Synchronized Callings =====<br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). As callings are updated in LCR, members will gain or lose access to Kindoo automatically for the buildings they are assigned. When a calling is enabled, it applies to all relevant units within the stake. For example, enabling “Technology Specialist” will automatically assign licenses to everyone with that calling in all wards and branches. Members with stake callings receive access to all buildings in the stake. Ward callings receive access to only the buildings they are assigned. Synchronized callings can receive either “Always” (24/7 access usually given to the stake presidency and bishoprics) or “Limited daily” (5AM-11PM access). <br /> <br /> The stake president determines which callings should receive [[CallingswithAutomaticKindooAccess|automatic access]] for their stake. They provide the list to the Facilities Manager who updates the list of callings in a separate Church application. Before the calling synchronization is turned on the FM can provide a report of the members that will receive access. Callings are enabled across all units in the stake and cannot be customized to individual units. If the stake does not want all individuals with a calling to have access, do not enable that calling and grant access manually. The stake can also choose to synchronize access with a calling and then afterwards remove the access for a specific individual. <br /> <br /> If the stake does not synchronize callings with LCR, access will need to be managed manually for all members in the Kindoo application. <br /> <br /> ===== Manually Granted Callings =====<br /> After the callings are synchronized the stake Kindoo managers will need to manually add members to Kindoo who are not on the synchronized callings list. Some callings where this may apply include: <br /> *Primary activity day leaders  <br /> <br /> * Athletic directors<br /> * Technology specialists<br /> * Accompanists<br /> * Advisors<br /> * Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access)<br /> * If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ===== Guest Access =====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users. Temporary users fill a user seat from the time that they are granted access until their access expires or is revoked. A best practice is to assign these the week that they need access to avoid running out of licenses. <br /> <br /> * Members or guests needing access for a series of events<br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ===== Add a User to Kindoo =====<br /> <br /> # Click the house icon to see your stake.  <br /> # Click the stake you want to give the individual access to. <br /> # Select '''Users'''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on '''Add Users'''. [[File:1 Add Users.png|thumb|none|100x100px]]<br /> # Select '''Add a Single User'''. <br /> # Check that there are user seats available. (See the identifying available user seats section for more information.) <br /> # Enter the email address of the user. This should be the user’s email address tied to their membership record. <br /> # The user role should be Guest. <br /> # Toggle the field &quot;''Temporary user''&quot; if the person's access should expire after a certain date. Complete the section specifying when their rights should be activated and expire. Note that the individual will still use a user seat until their access expires and they are removed from the system.  <br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.  <br /> # Click '''Save'''. The email invitation will be sent to the user.  [[File:2 Image Next.png|thumb|none]]<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click '''OK'''.<br /> # When asked if you would like to define the access rights for the user. Click '''Yes'''.<br /> # To assign an existing access rule to the user, select '''Access Rule''' and click '''Next'''. Select the access rule(s) that will allow this user to access the correct building(s) and door(s). Access to specific entry points and times can also be entered manually or additional access rules can be created. Usually guests can just use the standard Limited Daily access for a building rather than setting up a custom access rule.  [[File:3 Access.png|thumb|none]]<br /> # Click '''Save''' and select the back arrow in the upper-left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo. <br /> <br /> ===== Identifying Available User Seats   =====<br /> When adding users, keep in mind that there are a limited number of user seats for each stake. Only give access when needed. As soon as a user is created (even if the date they have access is in the future), that user occupies a user seat. Until that access expires (which can be set when creating the user), that user seat can't be used for another user. <br /> <br /> When adding users, you can see how many user seats are assigned and how many are available.  [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|none]]Example showing the number of user seats in a stake.  <br /> <br /> An error will display if there are no seats available. If the stake starts running out of user seats, first review the Kindoo usage reports and see if any users can be removed. Stakes with multiple Kindoo managers will need to coordinate so the stake does not run out of user seats. <br /> <br /> Check to see if there are any users that have not accepted the Kindoo invitation that could potentially be removed. In the Users menu, look for users that have the “Resend Email” link. These users have not accepted the Kindoo invitation and could be removed.  <br /> [[File:5 Resend Email.png|thumb|none|150x150px]]<br /> To see all users and when they were invited in a spreadsheet, click “Export to CSV”.  <br /> <br /> In the Dashboard screen, you can see the number of users that did not accept the invitation, didn’t login, and haven’t opened a door. Click “Export to CSV” to see a list of names. <br /> <br /> ===== Remove a User’s Kindoo Access   =====<br /> This will remove access to the KINDOO system and will make the user license available for another user.  <br /> <br /> # Tap the site (stake) name <br /> # Select “Users” from the menu.  <br /> # Search for the user.  <br /> # Tap “Remove user”  <br /> # When prompted, confirm the change. The user will be removed from the stake user list and the license can be allocated to another user.  <br /> <br /> ==== Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Access rules are created by default for those with synchronized callings.  <br /> <br /> Kindoo has three different types of access rules.  <br /> <br /> *  '''Always''': These individuals will always be able to enter the building.  <br /> ** Example: Redmond Bishop - Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week.  <br /> ** Example: Redmond Stake 24/7 - Stake leadership that can have access to all buildings in the stake at all times.  <br /> <br /> * '''Weekly''': Times on one or more days of the week are specified. Usually this will be assigned to members with callings that need access to the building regularly.  <br /> ** Example: Redmond Limited Daily Access - Member can enter the Redmond Ward Meetinghouse between 6:00 a.m. and 10:00 p.m.  <br /> <br /> * '''From-To:''' Access for a specific period of time. This would be an access rule for a guest or temporary user that can be set up when the user is created just before the event where access is needed. <br /> ** Example: Single-Day Event (for example: a wedding or a blood drive) Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> <br /> Most individuals should be able to use the Always or Limited Daily default access rules that are setup for those with synchronized callings. If additional access rules are needed they should only be created by the stake Kindoo manager. Too many access rules can be confusing and unnecessary. Avoid creating more access rules than are needed.  <br /> <br /> Access rules does not affect the number of user seats available. If an individual is assigned an access rule for only certain times of the day they continue to use that user seat until their access expires or is revoked.  [[File:Access Rules Examples.png|thumb|478x478px|none]]<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.  Log in to the Kindoo mobile or web app.  <br /> <br /> 2.  Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.  Click ''Access Rules''. <br /> <br /> 4.  Click ''Add Access Rule'' at the top of the screen.  <br /> <br /> 5.  Put an access rule name at the top of your screen (for example: Red Church General Member Access). <br /> <br /> 6.  Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> * Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> * From-To: Select this option for single-event access for events like weddings or blood drives. <br /> <br /> 7.  Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule. <br /> <br /> 8.  Assign users to an access rule through the user profile or the access rules screen. <br /> <br /> *  '''From the access rules screen:''' Click on the ''Users'' tab and toggle the switch on a previously created user’s record to add them to this access rule.  <br /> <br /> *  '''From the user’s profile''': Click ''Add Access Right'' at the top of the page. Select the access rule you want that user to have. [[File:6 Add Access Right.png|thumb|150x150px|none]]<br /> <br /> 9.  Click ''Save''. <br /> <br /> ==== Add Access to an Additional Building for a User  ====<br /> Some ward leaders may need access to more than one building. For example, a ward mission leader may need access to the stake center for the baptismal font. To add access to another building:  <br /> <br /> # Tap the site (stake) name. Tap “Users”  <br /> # Search for the user and tap the 3 dots near their name.  <br /> # Tap the “ADD ACCESS RIGHT”  <br /> # Select '''“Access Rule”''' and tap “Next”.  <br /> # Select the additional building schedule(s) and tap “Save”.  <br /> <br /> ==== Adding Users in Bulk ====<br /> You can add users in bulk by following the prompts in the Kindoo website (&lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;). You should communicate with the members in advance to prepare them to receive the invitation.  <br /> <br /> When adding users in bulk, all users are assigned the same access rule.  <br /> <br /> # Tap the site (stake) name.  <br /> # Select “Users” from the menu. You have 2 options:  <br /> # Type up to 50 email addresses separated by commas. All entries will have the same description, so we recommend using option ‘b’ instead.  <br /> # Upload a CSV file (max 50 users) with email and description fields for each user. You can download an example CSV template when selecting this option.  <br /> # Follow the guided steps to complete the process. Download the .CSV template, enter the user data, and then upload it. <br /> # Each user will receive an invitation email.  <br /> <br /> Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file. <br /> <br /> ==== Bulk Adding or Changing Access Rights''' ''' ====<br /> You may need to make a bulk change to a group of users. Examples may include moving a ward from one building to another, adding access to an additional building, etc. The “Bulk Upload Users” feature includes a toggle option on the upload screen called, “Replace existing access rights”.  <br /> <br /> * When this toggle is ON: Access rights of existing users will be completely replaced with the new uploaded access rights.  <br /> <br /> * When this toggle is OFF: The new uploaded access rights will be added to the existing access rights of an existing user.  <br /> <br /> ==== Granting Local Full-time Missionaries Access ====<br /> The stake president determines missionary access to buildings. Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. The teaching area emails include the unique number for the teaching area. Example: 123456789@missionary.org. Add the missionary area email as a Kindoo user and select the appropriate access rule. Only one missionary in each area will use the Kindoo app. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add.  <br /> <br /> When missionaries transfer, the new missionaries will log into Kindoo using the area email address and will automatically have access to their buildings. You do not need to update missionaries unless an area is closed or a new area is created.  <br /> <br /> ==== Troubleshooting ====<br /> <br /> ===== Resending the Invitation Email =====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ===== Further Troubleshooting =====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> If you need further support please contact the Global Services Department or submit a FIR. <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not add users too far in advance as those user seats will not be able to be used by others until that access expires. <br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the Dashboard in Kindoo and determine if you have users that have not used their account or no longer need access.  <br /> <br /> If additional user seats are still needed the stake president should contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake have one primary Kindoo Manager. This manager would be responsible for making any changes to callings that are not setup with automatic access. The stake presidency and bishoprics/branch presidencies can request access through the primary stake Kindoo manager when callings change. A backup Kindoo manager can be used when the primary manager is unavailable. This helps manage access and reduces confusion. The stake should consider setting up an approval process to help manage access. <br /> <br /> If a stake has many requests for temporary access, a stake president may assign additional Kindoo managers to help manage the temporary guest access for meetinghouses. The stake-level Kindoo manager will need to ensure that he/she is coordinating with other managers to ensure that there are enough temporary user seats available at any given time. If additional managers are needed, consider assigning stake building schedulers to grant temporary access and specify the number of user seats they can use. While a Kindoo manager at the ward level may be more convenient for members, it would likely be more challenging to coordinate and they would have access to change any person’s access in the stake.  <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for short-term use could be determined by the building schedulers in coordination with the stake Kindoo manager. <br /> <br /> ==== How have other stakes managed requests for access?   ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access. The ward leadership would fill out the form when a calling changes. If other individuals need temporary access they could email their Bishopric and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|thumb|none]]<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses (user seats) for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed on one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased for that stake. If the name of a stake is changing, it can be renamed in Kindoo.  <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake <br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. If someone needs help accessing the Church Wi-Fi please contact a Ward or Stake Technology specialist.  <br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied until that user is automatically removed from the Kindoo site when their scheduled access expires.  <br /> <br /> ==== How do I setup sports groups that only need access certain days of the week?   ====<br /> If an individual is assigned a user seat they will take up a user seat even if they only use the building part of the week. They could be assigned a standard access rule such as limited daily access or they could be assigned a custom access rule.  <br /> <br /> ==== Who can be given Kindoo access? ====<br /> See the general handbook for guidelines on who can be given access to meetinghouses. https://www.churchofjesuschrist.org/study/manual/general-handbook/35?lang=eng&amp;id=title27#title27<br /> <br /> ==== Difference Between Temporary User Dates and Access Rights Dates ====<br /> '''Temporary User Dates'''<br /> <br /> A temporary user takes up a user seat or user license as soon as the user is created until that user is removed from the Kindoo system, however, the user only has access rights during the defined date range. <br /> <br /> * Before the temporary user activation date, the user exists on the site (because they were invited), but has no access.<br /> * During the defined date range the user has access if the access rights or access rule allow.<br /> * After the temporary user expiration date, the temporary user is automatically removed from the site, which frees a user seat.<br /> <br /> '''Access Rights Dates''' <br /> <br /> These dates specify when the user is allowed to access a specific entry point. Different entry points can have different date ranges manually assigned or through access rules.<br /> <br /> '''How They Interact'''<br /> <br /> A temporary user can only access entry points if the temporary user dates and the access rights dates overlap.<br /> <br /> Even if the user access rights allow for access when the user is added to the Kindoo site, the user only has access if the user rights are in their active temporary period.<br /> <br /> '''Example''' <br /> <br /> A temporary user is granted access to Kindoo on Monday with access from Wednesday to Friday. If the access rule is setup to only allow access Thursday to Saturday the user would only have access on Thursday and Friday. The user would be removed on Friday when their temporary user dates expires. If the user had &quot;always&quot; access to a different door they would be able to access that door on Wednesday.<br /> {| class=&quot;wikitable&quot;<br /> |<br /> |Monday<br /> |Tuesday<br /> |Wednesday<br /> |Thursday<br /> |Friday<br /> |Saturday<br /> |-<br /> |Access Rule Dates<br /> |<br /> |<br /> |<br /> |Access rule starts<br /> |<br /> |<br /> |-<br /> |Temporary User Dates<br /> |User added<br /> |<br /> |Rights activated (no access)<br /> |User access begins<br /> |<br /> |Temporary user access ends and user is removed<br /> |}<br /> <br /> === Kindoo Terminology  ===<br /> <br /> ==== Site ====<br /> A site in Kindoo is equivalent to a stake which consists of multiple buildings and multiple electronic doors at those buildings.  <br /> <br /> ==== KIN ====<br /> An electronic device installed on doors throughout the stake. The KIN receives commands from the Kindoo application to unlock doors. There is one KIN device for each managed door and each KIN has a unique name.  <br /> <br /> ==== Access Rule ====<br /> Defines which doors may be unlocked by members and what times those doors are available. Each meetinghouse has its own access rule to permit access for ward members meeting in that building. There is also a stake-wide access rule to permit stake leaders to enter all buildings in the stake.  <br /> <br /> ==== Users ====<br /> An authorized Kindoo App user. All members (except the stake Kindoo manager) are defined as Guests. Guests can unlock doors based on the access schedule assigned to them.  <br /> <br /> ==== User License/User Seat ====<br /> Each Kindoo user requires a license. The licenses are purchased by the FM group and assigned per site (stake). Each stake receives a limited supply of user licenses to distribute among ward and stake leaders. The licenses never expire and may be transferred from one user to another (e.g., when a calling changes). </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77457 2025-12-17T23:42:16Z

<p>Button23r: /* Difference Between Temporary User Dates and Access Rights Dates */</p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk, building scheduler or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system.  <br /> <br /> As managers can grant or remove anyone in the stake in the Kindoo application it is recommended that Kindoo be managed at the stake level. Other managers should be supervised by the stake Kindoo manager. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests.<br /> <br /> Instructions on granting user access as well as details about who receives automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with an initial allocation based on the number of wards or branches in a stake and the callings the stake president approves for access. All user seats are assigned at the stake level. Additional user seats may be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more licenses, review dashboards and remove users that do not need access. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> ===== Synchronized Callings =====<br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). As callings are updated in LCR, members will gain or lose access to Kindoo automatically for the buildings they are assigned. When a calling is enabled, it applies to all relevant units within the stake. For example, enabling “Technology Specialist” will automatically assign licenses to everyone with that calling in all wards and branches. Members with stake callings receive access to all buildings in the stake. Ward callings receive access to only the buildings they are assigned. Synchronized callings can receive either “Always” (24/7 access usually given to the stake presidency and bishoprics) or “Limited daily” (5AM-11PM access). <br /> <br /> The stake president determines which callings should receive [[CallingswithAutomaticKindooAccess|automatic access]] for their stake. They provide the list to the Facilities Manager who updates the list of callings in a separate Church application. Before the calling synchronization is turned on the FM can provide a report of the members that will receive access. Callings are enabled across all units in the stake and cannot be customized to individual units. If the stake does not want all individuals with a calling to have access, do not enable that calling and grant access manually. The stake can also choose to synchronize access with a calling and then afterwards remove the access for a specific individual. <br /> <br /> If the stake does not synchronize callings with LCR, access will need to be managed manually for all members in the Kindoo application. <br /> <br /> ===== Manually Granted Callings =====<br /> After the callings are synchronized the stake Kindoo managers will need to manually add members to Kindoo who are not on the synchronized callings list. Some callings where this may apply include: <br /> *Primary activity day leaders  <br /> <br /> * Athletic directors<br /> * Technology specialists<br /> * Accompanists<br /> * Advisors<br /> * Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access)<br /> * If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ===== Guest Access =====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users. Temporary users fill a user seat from the time that they are granted access until their access expires or is revoked. A best practice is to assign these the week that they need access to avoid running out of licenses. <br /> <br /> * Members or guests needing access for a series of events<br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ===== Add a User to Kindoo =====<br /> <br /> # Click the house icon to see your stake.  <br /> # Click the stake you want to give the individual access to. <br /> # Select '''Users'''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on '''Add Users'''. [[File:1 Add Users.png|thumb|none|100x100px]]<br /> # Select '''Add a Single User'''. <br /> # Check that there are user seats available. (See the identifying available user seats section for more information.) <br /> # Enter the email address of the user. This should be the user’s email address tied to their membership record. <br /> # The user role should be Guest. <br /> # Toggle the field &quot;''Temporary user''&quot; if the person's access should expire after a certain date. Complete the section specifying when their rights should be activated and expire. Note that the individual will still use a user seat until their access expires and they are removed from the system.  <br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.  <br /> # Click '''Save'''. The email invitation will be sent to the user.  [[File:2 Image Next.png|thumb|none]]<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click '''OK'''.<br /> # When asked if you would like to define the access rights for the user. Click '''Yes'''.<br /> # To assign an existing access rule to the user, select '''Access Rule''' and click '''Next'''. Select the access rule(s) that will allow this user to access the correct building(s) and door(s). Access to specific entry points and times can also be entered manually or additional access rules can be created. Usually guests can just use the standard Limited Daily access for a building rather than setting up a custom access rule.  [[File:3 Access.png|thumb|none]]<br /> # Click '''Save''' and select the back arrow in the upper-left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo. <br /> <br /> ===== Identifying Available User Seats   =====<br /> When adding users, keep in mind that there are a limited number of user seats for each stake. Only give access when needed. As soon as a user is created (even if the date they have access is in the future), that user occupies a user seat. Until that access expires (which can be set when creating the user), that user seat can't be used for another user. <br /> <br /> When adding users, you can see how many user seats are assigned and how many are available.  [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|none]]Example showing the number of user seats in a stake.  <br /> <br /> An error will display if there are no seats available. If the stake starts running out of user seats, first review the Kindoo usage reports and see if any users can be removed. Stakes with multiple Kindoo managers will need to coordinate so the stake does not run out of user seats. <br /> <br /> Check to see if there are any users that have not accepted the Kindoo invitation that could potentially be removed. In the Users menu, look for users that have the “Resend Email” link. These users have not accepted the Kindoo invitation and could be removed.  <br /> [[File:5 Resend Email.png|thumb|none|150x150px]]<br /> To see all users and when they were invited in a spreadsheet, click “Export to CSV”.  <br /> <br /> In the Dashboard screen, you can see the number of users that did not accept the invitation, didn’t login, and haven’t opened a door. Click “Export to CSV” to see a list of names. <br /> <br /> ===== Remove a User’s Kindoo Access   =====<br /> This will remove access to the KINDOO system and will make the user license available for another user.  <br /> <br /> # Tap the site (stake) name <br /> # Select “Users” from the menu.  <br /> # Search for the user.  <br /> # Tap “Remove user”  <br /> # When prompted, confirm the change. The user will be removed from the stake user list and the license can be allocated to another user.  <br /> <br /> ==== Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Access rules are created by default for those with synchronized callings.  <br /> <br /> Kindoo has three different types of access rules.  <br /> <br /> *  '''Always''': These individuals will always be able to enter the building.  <br /> ** Example: Redmond Bishop - Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week.  <br /> ** Example: Redmond Stake 24/7 - Stake leadership that can have access to all buildings in the stake at all times.  <br /> <br /> * '''Weekly''': Times on one or more days of the week are specified. Usually this will be assigned to members with callings that need access to the building regularly.  <br /> ** Example: Redmond Limited Daily Access - Member can enter the Redmond Ward Meetinghouse between 6:00 a.m. and 10:00 p.m.  <br /> <br /> * '''From-To:''' Access for a specific period of time. This would be an access rule for a guest or temporary user that can be set up when the user is created just before the event where access is needed. <br /> ** Example: Single-Day Event (for example: a wedding or a blood drive) Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> <br /> Most individuals should be able to use the Always or Limited Daily default access rules that are setup for those with synchronized callings. If additional access rules are needed they should only be created by the stake Kindoo manager. Too many access rules can be confusing and unnecessary. Avoid creating more access rules than are needed.  <br /> <br /> Access rules does not affect the number of user seats available. If an individual is assigned an access rule for only certain times of the day they continue to use that user seat until their access expires or is revoked.  [[File:Access Rules Examples.png|thumb|478x478px|none]]<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.  Log in to the Kindoo mobile or web app.  <br /> <br /> 2.  Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.  Click ''Access Rules''. <br /> <br /> 4.  Click ''Add Access Rule'' at the top of the screen.  <br /> <br /> 5.  Put an access rule name at the top of your screen (for example: Red Church General Member Access). <br /> <br /> 6.  Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> * Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> * From-To: Select this option for single-event access for events like weddings or blood drives. <br /> <br /> 7.  Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule. <br /> <br /> 8.  Assign users to an access rule through the user profile or the access rules screen. <br /> <br /> *  '''From the access rules screen:''' Click on the ''Users'' tab and toggle the switch on a previously created user’s record to add them to this access rule.  <br /> <br /> *  '''From the user’s profile''': Click ''Add Access Right'' at the top of the page. Select the access rule you want that user to have. [[File:6 Add Access Right.png|thumb|150x150px|none]]<br /> <br /> 9.  Click ''Save''. <br /> <br /> ==== Add Access to an Additional Building for a User  ====<br /> Some ward leaders may need access to more than one building. For example, a ward mission leader may need access to the stake center for the baptismal font. To add access to another building:  <br /> <br /> # Tap the site (stake) name. Tap “Users”  <br /> # Search for the user and tap the 3 dots near their name.  <br /> # Tap the “ADD ACCESS RIGHT”  <br /> # Select '''“Access Rule”''' and tap “Next”.  <br /> # Select the additional building schedule(s) and tap “Save”.  <br /> <br /> ==== Adding Users in Bulk ====<br /> You can add users in bulk by following the prompts in the Kindoo website (&lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;). You should communicate with the members in advance to prepare them to receive the invitation.  <br /> <br /> When adding users in bulk, all users are assigned the same access rule.  <br /> <br /> # Tap the site (stake) name.  <br /> # Select “Users” from the menu. You have 2 options:  <br /> # Type up to 50 email addresses separated by commas. All entries will have the same description, so we recommend using option ‘b’ instead.  <br /> # Upload a CSV file (max 50 users) with email and description fields for each user. You can download an example CSV template when selecting this option.  <br /> # Follow the guided steps to complete the process. Download the .CSV template, enter the user data, and then upload it. <br /> # Each user will receive an invitation email.  <br /> <br /> Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file. <br /> <br /> ==== Bulk Adding or Changing Access Rights''' ''' ====<br /> You may need to make a bulk change to a group of users. Examples may include moving a ward from one building to another, adding access to an additional building, etc. The “Bulk Upload Users” feature includes a toggle option on the upload screen called, “Replace existing access rights”.  <br /> <br /> * When this toggle is ON: Access rights of existing users will be completely replaced with the new uploaded access rights.  <br /> <br /> * When this toggle is OFF: The new uploaded access rights will be added to the existing access rights of an existing user.  <br /> <br /> ==== Granting Local Full-time Missionaries Access ====<br /> The stake president determines missionary access to buildings. Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. The teaching area emails include the unique number for the teaching area. Example: 123456789@missionary.org. Add the missionary area email as a Kindoo user and select the appropriate access rule. Only one missionary in each area will use the Kindoo app. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add.  <br /> <br /> When missionaries transfer, the new missionaries will log into Kindoo using the area email address and will automatically have access to their buildings. You do not need to update missionaries unless an area is closed or a new area is created.  <br /> <br /> ==== Troubleshooting ====<br /> <br /> ===== Resending the Invitation Email =====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ===== Further Troubleshooting =====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> If you need further support please contact the Global Services Department or submit a FIR. <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not add users too far in advance as those user seats will not be able to be used by others until that access expires. <br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the Dashboard in Kindoo and determine if you have users that have not used their account or no longer need access.  <br /> <br /> If additional user seats are still needed the stake president should contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake have one primary Kindoo Manager. This manager would be responsible for making any changes to callings that are not setup with automatic access. The stake presidency and bishoprics/branch presidencies can request access through the primary stake Kindoo manager when callings change. A backup Kindoo manager can be used when the primary manager is unavailable. This helps manage access and reduces confusion. The stake should consider setting up an approval process to help manage access. <br /> <br /> If a stake has many requests for temporary access, a stake president may assign additional Kindoo managers to help manage the temporary guest access for meetinghouses. The stake-level Kindoo manager will need to ensure that he/she is coordinating with other managers to ensure that there are enough temporary user seats available at any given time. If additional managers are needed, consider assigning stake building schedulers to grant temporary access and specify the number of user seats they can use. While a Kindoo manager at the ward level may be more convenient for members, it would likely be more challenging to coordinate and they would have access to change any person’s access in the stake.  <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for short-term use could be determined by the building schedulers in coordination with the stake Kindoo manager. <br /> <br /> ==== How have other stakes managed requests for access?   ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access. The ward leadership would fill out the form when a calling changes. If other individuals need temporary access they could email their Bishopric and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|thumb|none]]<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses (user seats) for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed on one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased for that stake. If the name of a stake is changing, it can be renamed in Kindoo.  <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake <br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. If someone needs help accessing the Church Wi-Fi please contact a Ward or Stake Technology specialist.  <br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied until that user is automatically removed from the Kindoo site when their scheduled access expires.  <br /> <br /> ==== How do I setup sports groups that only need access certain days of the week?   ====<br /> If an individual is assigned a user seat they will take up a user seat even if they only use the building part of the week. They could be assigned a standard access rule such as limited daily access or they could be assigned a custom access rule.  <br /> <br /> ==== Who can be given Kindoo access? ====<br /> See the general handbook for guidelines on who can be given access to meetinghouses. https://www.churchofjesuschrist.org/study/manual/general-handbook/35?lang=eng&amp;id=title27#title27<br /> <br /> ==== '''Difference Between Temporary User Dates and Access Rights Dates''' ====<br /> '''Temporary User Dates'''<br /> <br /> A temporary user takes up a user seat or user license as soon as the user is created until that user is removed from the Kindoo system, however, the user only has access rights during the defined date range. <br /> <br /> * Before the temporary user activation date, the user exists on the site (because they were invited), but has no access.<br /> * During the defined date range the user has access if the access rights or access rule allow.<br /> * After the temporary user expiration date, the temporary user is automatically removed from the site, which frees a user seat.<br /> <br /> '''Access Rights Dates''' <br /> <br /> These dates specify when the user is allowed to access a specific entry point. Different entry points can have different date ranges manually assigned or through access rules.<br /> <br /> '''How They Interact'''<br /> <br /> A temporary user can only access entry points if the temporary user dates and the access rights dates overlap.<br /> <br /> Even if the user access rights allow for access when the user is added to the Kindoo site, the user only has access if the user rights are in their active temporary period.<br /> <br /> '''Example''' <br /> <br /> A temporary user is granted access to Kindoo on Monday with access from Wednesday to Friday. If the access rule is setup to only allow access Thursday to Saturday the user would only have access on Thursday and Friday. The user would be removed on Friday when their temporary user dates expires. If the user had &quot;always&quot; access to a different door they would be able to access that door on Wednesday.<br /> {| class=&quot;wikitable&quot;<br /> |<br /> |Monday<br /> |Tuesday<br /> |Wednesday<br /> |Thursday<br /> |Friday<br /> |Saturday<br /> |-<br /> |Access Rule Dates<br /> |<br /> |<br /> |<br /> |Access rule starts<br /> |<br /> |<br /> |-<br /> |Temporary User Dates<br /> |User added<br /> |<br /> |Rights activated (no access)<br /> |User access begins<br /> |<br /> |Temporary user access ends and user is removed<br /> |}<br /> <br /> === Kindoo Terminology  ===<br /> <br /> ==== Site ====<br /> A site in Kindoo is equivalent to a stake which consists of multiple buildings and multiple electronic doors at those buildings.  <br /> <br /> ==== KIN ====<br /> An electronic device installed on doors throughout the stake. The KIN receives commands from the Kindoo application to unlock doors. There is one KIN device for each managed door and each KIN has a unique name.  <br /> <br /> ==== Access Rule ====<br /> Defines which doors may be unlocked by members and what times those doors are available. Each meetinghouse has its own access rule to permit access for ward members meeting in that building. There is also a stake-wide access rule to permit stake leaders to enter all buildings in the stake.  <br /> <br /> ==== Users ====<br /> An authorized Kindoo App user. All members (except the stake Kindoo manager) are defined as Guests. Guests can unlock doors based on the access schedule assigned to them.  <br /> <br /> ==== User License/User Seat ====<br /> Each Kindoo user requires a license. The licenses are purchased by the FM group and assigned per site (stake). Each stake receives a limited supply of user licenses to distribute among ward and stake leaders. The licenses never expire and may be transferred from one user to another (e.g., when a calling changes). </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=KindooTroubleshooting&diff=77456 2025-12-17T22:32:46Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Kindoo Troubleshooting}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Kindoo Troubleshooting<br /> <br /> ==== Wi-Fi Access Issues ====<br /> Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.<br /> <br /> ==== Missing Door/Kin on the Nearby Entry Points Page ====<br /> If you open the Kindoo app and do not see the door that you are trying to enter. <br /> * Stand closer to the door to improve detection (within three feet of the door). You do not need to touch the door or the Kindoo logo. <br /> * Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.<br /> * Verify with your local leader that you have been granted access to the door. If you have been given temporary access you need to be granted access to both the Stake Kindoo site and specific doors. The dates for both access to Kindoo and the door needs to overlap to have access. See the [[StakeKindooManagerInstructions|Stake Kindoo Manager Instructions]] section titled &quot;[https://tech.churchofjesuschrist.org/wiki/StakeKindooManagerInstructions#Difference_Between_Temporary_User_Dates_and_Access_Rights_Dates Difference Between Temporary User Dates and Access Rights Dates]&quot;<br /> <br /> ==== Door Doesn’t Open After a Success Message ====<br /> <br /> # Ensure you are standing 3–5 feet from the door and tap Open again.<br /> # If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.<br /> # Close and reopen the Kindoo app.<br /> <br /> === Error Messages ===<br /> <br /> ==== Denied Access Message ====<br /> This message indicates you do not have access to the selected door. Please contact your local leaders to request access. <br /> <br /> ==== Server Error Message ====<br /> Restart the Kindoo app to reconnect to the server. <br /> <br /> Confirm your phone’s data or Wi-Fi connection is enabled.<br /> <br /> === Support ===<br /> For further assistance first contact your Kindoo Manager to ensure that access is correct. This is usually the Stake Building Representative or Stake Clerk. <br /> <br /> If the Kindoo Hardware is not working a local leader can submit a FIR for the FM Group to review. <br /> <br /> {{DEFAULTSORT:Kindoo Troubleshooting}}</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=CallingswithAutomaticKindooAccess&diff=77377 2025-09-18T15:33:48Z

<p>Button23r: </p> <hr /> <div>[https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Callings with Automatic Kindoo Access<br /> <br /> The Facilities Manager can enable certain callings for a stake to receive automatic access in Kindoo based on member calling data. <br /> <br /> This functionality supports 110 standard callings across ward, branch, stake, district, and seminary levels. <br /> <br /> When a calling is enabled, it applies to all relevant units within the stake. For example, enabling “Relief Society President” will automatically assign licenses to everyone with that calling in all wards and branches. If multiple individuals hold the same calling in a unit, each will receive a license. Access is automatically assigned and revoked based on calling changes in LCR. All other callings must be managed manually in Kindoo by the Kindoo Manager. <br /> <br /> Under the direction of the Stake President, identify which callings to enable for automatic access management. The Facilities Manager will then enable those in the Church systems. <br /> <br /> Automatic access can only be granted up to the licenses/user seats available for the stake and so not all of these callings will be able to receive access. By default there are 30 licenses specified for stake callings and 20 for callings in each ward. Callings where only a portion of the individuals need access or do not need access all the time can be given access on a temporary basis by the Stake Kindoo manager. Licenses are permanently assigned to a given stake and the Church pays for each license. Please use your current allotment of licenses for a few months and review usage prior to requesting more licenses from the FM group. <br /> <br /> These are the callings that could be enabled to receive automatic access based on who is assigned to each of these callings in Leader and Clerk Resources (LCR).  <br /> <br /> {{DISPLAYTITLE:Callings with Automatic Kindoo Access}}<br /> {| class=&quot;wikitable&quot;<br /> |+Callings with Automatic Kindoo Access<br /> |-<br /> !Ward Callings!!Stake Callings!!Branch Callings<br /> !District Callings<br /> !Seminary<br /> |-<br /> |Bishop||Stake President||Branch President<br /> |District President<br /> |Seminary Supervisor<br /> |-<br /> |Bishopric First Counselor||Stake Presidency First Counselor||Branch Presidency First Counselor<br /> |District Presidency First Counselor<br /> |Seminary Teacher<br /> |-<br /> |Bishopric Second Counselor||Stake Presidency Second Counselor||Branch Presidency Second Counselor<br /> |District Presidency Second Counselor<br /> |<br /> |-<br /> |Ward Executive Secretary||Stake Executive Secretary||Branch Executive Secretary<br /> |District Executive Secretary<br /> |<br /> |-<br /> |Ward Assistant Executive Secretary||Stake Assistant Executive Secretary||Branch Assistant Executive Secretary<br /> |District Assistant Executive Secretary<br /> |<br /> |-<br /> |Ward Clerk||Stake Clerk||Branch Clerk<br /> |District Clerk<br /> |<br /> |-<br /> |Ward Assistant Clerk||Stake Assistant Clerk ||Branch Assistant Clerk<br /> |District Assistant Clerk<br /> |<br /> |-<br /> |Ward Assistant Clerk Finance||Stake Assistant Clerk Finance||Branch Assistant Clerk Finance<br /> |District Assistant Clerk Finance<br /> |<br /> |-<br /> |Ward Assistant Clerk Membership||Stake Assistant Clerk Membership||Branch Assistant Clerk Membership<br /> |District Assistant Clerk Membership<br /> |<br /> |-<br /> |Ward Mission Leader||Stake High Councilor||Branch Mission Leader<br /> |District Assistant Clerk Technology Specialist<br /> |<br /> |-<br /> |Ward Temple and Family History Leader||Stake Relief Society President||Branch Temple and Family History Leader<br /> |District Relief Society President<br /> |<br /> |-<br /> |Elders Quorum President||Stake Relief Society First Counselor||Elders Quorum President<br /> |District Relief Society First Counselor<br /> |<br /> |-<br /> |Elders Quorum First Counselor||Stake Relief Society Second Counselor||Elders Quorum First Counselor<br /> |District Relief Society Second Counselor<br /> |<br /> |-<br /> |Elders Quorum Second Counselor<br /> |Stake Relief Society Secretary<br /> |Elders Quorum Second Counselor<br /> |District Relief Society Secretary<br /> |<br /> |-<br /> |Elders Quorum Secretary||Stake Young Women President||Elders Quorum Secretary<br /> |District Young Women President<br /> |<br /> |-<br /> |Relief Society President||Stake Young Women First Counselor||Relief Society President<br /> |District Young Women First Counselor<br /> |<br /> |-<br /> |Relief Society First Counselor||Stake Young Women Second Counselor||Relief Society First Counselor<br /> |District Young Women Second Counselor<br /> |<br /> |-<br /> |Relief Society Second Counselor||Stake Young Women Secretary||Relief Society Second Counselor<br /> |District Young Women Secretary<br /> |<br /> |-<br /> |Relief Society Secretary||Stake Primary President||Relief Society Secretary<br /> |District Young Men President<br /> |<br /> |-<br /> |Young Women President|| Stake Primary First Counselor||Young Women President<br /> |District Sunday School President<br /> |<br /> |-<br /> |Young Women First Counselor|| Stake Primary Second Counselor||Young Women First Counselor<br /> |District Primary President<br /> |<br /> |-<br /> |Young Women Second Counselor|| Stake Primary Secretary||Young Women Second Counselor<br /> |District Primary First Counselor<br /> |<br /> |-<br /> |Young Women Secretary<br /> |Stake Temple and Family History Consultant Lead<br /> |Young Women Secretary<br /> |District Primary Second Counselor<br /> |<br /> |-<br /> |Primary President<br /> |Stake Temple and Family History Consultant FamilySearch<br /> |Primary President<br /> |District Primary Secretary<br /> |<br /> |-<br /> |Primary First Counselor<br /> |Stake Temple and Family History Consultant<br /> |Primary First Counselor<br /> |District Temple and Family History Consultant Lead<br /> |<br /> |-<br /> |Primary Second Counselor<br /> |Stake Building Representative<br /> |Primary Second Counselor<br /> |District Temple and Family History Consultant FamilySearch Center<br /> |<br /> |-<br /> |Primary Secretary<br /> |Stake Building Specialist<br /> |Primary Secretary<br /> |District Temple and Family History Consultant<br /> |<br /> |-<br /> |Valiant Activities Leader<br /> |Stake Scheduler Building 1<br /> |Valiant Activities Leader<br /> |District Building Representative<br /> |<br /> |-<br /> |Primary Activities Assistant Leader<br /> |Stake Scheduler Building 2<br /> |Primary Activities Assistant Leader<br /> |District Building Specialist<br /> |<br /> |-<br /> |Sunday School President<br /> |Stake Scheduler Building 3<br /> |Sunday School President<br /> |District Music Coordinator<br /> |<br /> |-<br /> |Sunday School First Counselor<br /> |Stake Scheduler Building 4<br /> |Sunday School First Counselor<br /> |District Activities Committee Chairman<br /> |<br /> |-<br /> |Sunday School Second Counselor<br /> |Stake Scheduler Building 5<br /> |Sunday School Second Counselor<br /> |<br /> |<br /> |-<br /> |Sunday School Secretary<br /> |Stake Music Coordinator<br /> |Sunday School Secretary<br /> |<br /> |<br /> |-<br /> |Activities Committee Chairman<br /> |Stake Activities Committee Chairman<br /> |Activities Committee Chairman<br /> |<br /> |<br /> |-<br /> |Building Representative<br /> |Patriarch<br /> |Building Representative<br /> |<br /> |<br /> |-<br /> |Accompanist<br /> |Technology Specialist<br /> |Accompanist<br /> |<br /> |<br /> |-<br /> |Music Leader<br /> |<br /> |Music Leader<br /> |<br /> |<br /> |-<br /> |Technology Specialist<br /> |<br /> |Technology Specialist<br /> |<br /> |<br /> |}</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77280 2025-08-25T16:46:01Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with 30 user seats for stake callings, 20 for each ward, and 20 for additional users. For example, if a stake had six wards they would start with 170 seats. All user seats are assigned at the stake level. Licenses are restricted to ensure that the buildings are secure and access is tracked. Additional user seats should only be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats, the stake should use the current number of seats for a few months and then review logs to determine if there are any users that are not using their license. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake Kindoo managers will only need to manually add members to Kindoo who are not on the synchronized callings list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> <br /> * Primary activity day leaders  <br /> <br /> * Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access) <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake. <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application it is recommended that Kindoo be managed at the stake level. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests. <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ===== Add a User to Kindoo =====<br /> <br /> # Click the house icon to see your stake.  <br /> # Click the stake you want to give the individual access to. <br /> # Select '''Users'''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on '''Add Users'''. [[File:1 Add Users.png|thumb|none|100x100px]]<br /> # Select '''Add a Single User'''. <br /> # Check that there are user seats available. (See the identifying available user seats section for more information.) <br /> # Enter the email address of the user. This should be the user’s email address tied to their membership record. <br /> # The user role should be Guest. <br /> # Toggle the field &quot;''Temporary user''&quot; if the person's access should expire after a certain date. Complete the section specifying when their rights should be activated and expire. Note that the individual will still use a user seat until their access expires and they are removed from the system.  <br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.  <br /> # Click '''Save'''. The email invitation will be sent to the user.  [[File:2 Image Next.png|thumb|none]]<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click '''OK'''.<br /> # When asked if you would like to define the access rights for the user. Click '''Yes'''.<br /> # To assign an existing access rule to the user, select '''Access Rule''' and click '''Next'''. Select the access rule(s) that will allow this user to access the correct building(s) and door(s). Access to specific entry points and times can also be entered manually or additional access rules can be created. Usually guests can just use the standard Limited Daily access for a building rather than setting up a custom access rule.  [[File:3 Access.png|thumb|none]]<br /> # Click '''Save''' and select the back arrow in the upper-left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo. <br /> <br /> ===== Identifying Available User Seats   =====<br /> When adding users, keep in mind that there are a limited number of user seats for each stake. Only give access when needed. As soon as a user is created (even if the date they have access is in the future), that user occupies a user seat. Until that access expires (which can be set when creating the user), that user seat can't be used for another user. <br /> <br /> When adding users, you can see how many user seats are assigned and how many are available.  [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|none]]Example showing the number of user seats in a stake.  <br /> <br /> An error will display if there are no seats available. If the stake starts running out of user seats, first review the Kindoo usage reports and see if any users can be removed. Stakes with multiple Kindoo managers will need to coordinate so the stake does not run out of user seats. <br /> <br /> Check to see if there are any users that have not accepted the Kindoo invitation that could potentially be removed. In the Users menu, look for users that have the “Resend Email” link. These users have not accepted the Kindoo invitation and could be removed.  <br /> [[File:5 Resend Email.png|thumb|none|150x150px]]<br /> To see all users and when they were invited in a spreadsheet, click “Export to CSV”.  <br /> <br /> In the Dashboard screen, you can see the number of users that did not accept the invitation, didn’t login, and haven’t opened a door. Click “Export to CSV” to see a list of names. <br /> <br /> ===== Remove a User’s Kindoo Access   =====<br /> This will remove access to the KINDOO system and will make the user license available for another user.  <br /> <br /> # Tap the site (stake) name <br /> # Select “Users” from the menu.  <br /> # Search for the user.  <br /> # Tap “Remove user”  <br /> # When prompted, confirm the change. The user will be removed from the stake user list and the license can be allocated to another user.  <br /> <br /> ==== Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Access rules are created by default for those with synchronized callings.  <br /> <br /> Kindoo has three different types of access rules.  <br /> <br /> *  '''Always''': These individuals will always be able to enter the building.  <br /> ** Example: Redmond Bishop - Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week.  <br /> ** Example: Redmond Stake 24/7 - Stake leadership that can have access to all buildings in the stake at all times.  <br /> <br /> * '''Weekly''': Times on one or more days of the week are specified. Usually this will be assigned to members with callings that need access to the building regularly.  <br /> ** Example: Redmond Limited Daily Access - Member can enter the Redmond Ward Meetinghouse between 6:00 a.m. and 10:00 p.m.  <br /> <br /> * '''From-To:''' Access for a specific period of time. This would be an access rule for a guest or temporary user that can be set up when the user is created just before the event where access is needed. <br /> ** Example: Single-Day Event (for example: a wedding or a blood drive) Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> <br /> Most individuals should be able to use the Always or Limited Daily default access rules that are setup for those with synchronized callings. If additional access rules are needed they should only be created by the stake Kindoo manager. Too many access rules can be confusing and unnecessary. Avoid creating more access rules than are needed.  <br /> <br /> Access rules does not affect the number of user seats available. If an individual is assigned an access rule for only certain times of the day they continue to use that user seat until their access expires or is revoked.  [[File:Access Rules Examples.png|thumb|478x478px|none]]<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.  Log in to the Kindoo mobile or web app.  <br /> <br /> 2.  Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.  Click ''Access Rules''. <br /> <br /> 4.  Click ''Add Access Rule'' at the top of the screen.  <br /> <br /> 5.  Put an access rule name at the top of your screen (for example: Red Church General Member Access). <br /> <br /> 6.  Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> * Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> * From-To: Select this option for single-event access for events like weddings or blood drives. <br /> <br /> 7.  Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule. <br /> <br /> 8.  Assign users to an access rule through the user profile or the access rules screen. <br /> <br /> *  '''From the access rules screen:''' Click on the ''Users'' tab and toggle the switch on a previously created user’s record to add them to this access rule.  <br /> <br /> *  '''From the user’s profile''': Click ''Add Access Right'' at the top of the page. Select the access rule you want that user to have. [[File:6 Add Access Right.png|thumb|150x150px|none]]<br /> <br /> 9.  Click ''Save''. <br /> <br /> ==== Add Access to an Additional Building for a User  ====<br /> Some ward leaders may need access to more than one building. For example, a ward mission leader may need access to the stake center for the baptismal font. To add access to another building:  <br /> <br /> # Tap the site (stake) name. Tap “Users”  <br /> # Search for the user and tap the 3 dots near their name.  <br /> # Tap the “ADD ACCESS RIGHT”  <br /> # Select '''“Access Rule”''' and tap “Next”.  <br /> # Select the additional building schedule(s) and tap “Save”.  <br /> <br /> ==== Adding Users in Bulk ====<br /> You can add users in bulk by following the prompts in the Kindoo website (&lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;). You should communicate with the members in advance to prepare them to receive the invitation.  <br /> <br /> When adding users in bulk, all users are assigned the same access rule.  <br /> <br /> # Tap the site (stake) name.  <br /> # Select “Users” from the menu. You have 2 options:  <br /> # Type up to 50 email addresses separated by commas. All entries will have the same description, so we recommend using option ‘b’ instead.  <br /> # Upload a CSV file (max 50 users) with email and description fields for each user. You can download an example CSV template when selecting this option.  <br /> # Follow the guided steps to complete the process. Download the .CSV template, enter the user data, and then upload it. <br /> # Each user will receive an invitation email.  <br /> <br /> Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file. <br /> <br /> ==== Bulk Adding or Changing Access Rights''' ''' ====<br /> You may need to make a bulk change to a group of users. Examples may include moving a ward from one building to another, adding access to an additional building, etc. The “Bulk Upload Users” feature includes a toggle option on the upload screen called, “Replace existing access rights”.  <br /> <br /> * When this toggle is ON: Access rights of existing users will be completely replaced with the new uploaded access rights.  <br /> <br /> * When this toggle is OFF: The new uploaded access rights will be added to the existing access rights of an existing user.  <br /> <br /> ==== Granting Local Full-time Missionaries Access ====<br /> The stake president determines missionary access to buildings. Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. The teaching area emails include the unique number for the teaching area. Example: 123456789@missionary.org. Add the missionary area email as a Kindoo user and select the appropriate access rule. Only one missionary in each area will use the Kindoo app. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add.  <br /> <br /> When missionaries transfer, the new missionaries will log into Kindoo using the area email address and will automatically have access to their buildings. You do not need to update missionaries unless an area is closed or a new area is created.  <br /> <br /> ==== Troubleshooting ====<br /> <br /> ===== Resending the Invitation Email =====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ===== Further Troubleshooting =====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not add users too far in advance as those user seats will not be able to be used by others until that access expires. <br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the Dashboard in Kindoo and determine if you have users that have not used their account or no longer need access.  <br /> <br /> If additional user seats are still needed the stake president should contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake have one primary Kindoo Manager. This manager would be responsible for making any changes to callings that are not setup with automatic access. The stake presidency and bishoprics/branch presidencies can request access through the primary stake Kindoo manager when callings change. A backup Kindoo manager can be used when the primary manager is unavailable. This helps manage access and reduces confusion. The stake should consider setting up an approval process to help manage access. <br /> <br /> If a stake has many requests for temporary access, a stake president may assign additional Kindoo managers to help manage the temporary guest access for meetinghouses. The stake-level Kindoo manager will need to ensure that he/she is coordinating with other managers to ensure that there are enough temporary user seats available at any given time. If additional managers are needed, consider assigning stake building schedulers to grant temporary access and specify the number of user seats they can use. While a Kindoo manager at the ward level may be more convenient for members, it would likely be more challenging to coordinate and they would have access to change any person’s access in the stake.  <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for short-term use could be determined by the building schedulers in coordination with the stake Kindoo manager. <br /> <br /> ==== How have other stakes managed requests for access?   ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access. The ward leadership would fill out the form when a calling changes. If other individuals need temporary access they could email their Bishopric and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|thumb|none]]<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses (user seats) for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed on one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased for that stake. If the name of a stake is changing, it can be renamed in Kindoo.  <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake <br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. If someone needs help accessing the Church Wi-Fi please contact a Ward or Stake Technology specialist.  <br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied until that user is automatically removed from the Kindoo site when their scheduled access expires.  <br /> <br /> ==== How do I setup sports groups that only need access certain days of the week?   ====<br /> If an individual is assigned a user seat they will take up a user seat even if they only use the building part of the week. They could be assigned a standard access rule such as limited daily access or they could be assigned a custom access rule.  <br /> <br /> === Kindoo Terminology  ===<br /> <br /> ==== Site ====<br /> A site in Kindoo is equivalent to a stake which consists of multiple buildings and multiple electronic doors at those buildings.  <br /> <br /> ==== KIN ====<br /> An electronic device installed on doors throughout the stake. The KIN receives commands from the Kindoo application to unlock doors. There is one KIN device for each managed door and each KIN has a unique name.  <br /> <br /> ==== Access Rule ====<br /> Defines which doors may be unlocked by members and what times those doors are available. Each meetinghouse has its own access rule to permit access for ward members meeting in that building. There is also a stake-wide access rule to permit stake leaders to enter all buildings in the stake.  <br /> <br /> ==== Users ====<br /> An authorized Kindoo App user. All members (except the stake Kindoo manager) are defined as Guests. Guests can unlock doors based on the access schedule assigned to them.  <br /> <br /> ==== User License/User Seat ====<br /> Each Kindoo user requires a license. The licenses are purchased by the FM group and assigned per site (stake). Each stake receives a limited supply of user licenses to distribute among ward and stake leaders. The licenses never expire and may be transferred from one user to another (e.g., when a calling changes). </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77275 2025-08-22T23:00:37Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with 30 user seats for stake callings, 20 for each ward, and 20 for additional users. For example, if a stake had six wards they would start with 170 seats. All user seats are assigned at the stake level. Licenses are restricted to ensure that the buildings are secure and access is tracked. Additional user seats should only be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats, the stake should use the current number of seats for a few months and then review logs to determine if there are any users that are not using their license. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake Kindoo managers will only need to manually add members to Kindoo who are not on the synchronized callings list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> <br /> * Primary activity day leaders  <br /> <br /> * Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access) <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake. <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application it is recommended that Kindoo be managed at the stake level. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests. <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ===== Add a User to Kindoo =====<br /> <br /> # Click the house icon to see your stake.  <br /> # Click the stake you want to give the individual access to. <br /> # Select '''Users'''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on '''Add Users'''. [[File:1 Add Users.png|center|thumb]]<br /> # Select '''Add a Single User'''. <br /> # Check that there are user seats available. (See the identifying available user seats section for more information.) <br /> # Enter the email address of the user. This should be the user’s email address tied to their membership record. <br /> # The user role should be Guest. <br /> # Toggle the field &quot;''Temporary user''&quot; if the person's access should expire after a certain date. Complete the section specifying when their rights should be activated and expire. Note that the individual will still use a user seat until their access expires and they are removed from the system.  <br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.  <br /> # Click '''Save'''. The email invitation will be sent to the user.  [[File:2 Image Next.png|center|thumb]]<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click '''OK'''.<br /> # When asked if you would like to define the access rights for the user. Click '''Yes'''.<br /> # To assign an existing access rule to the user, select '''Access Rule''' and click '''Next'''. Select the access rule(s) that will allow this user to access the correct building(s) and door(s). Access to specific entry points and times can also be entered manually or additional access rules can be created. Usually guests can just use the standard Limited Daily access for a building rather than setting up a custom access rule.  [[File:3 Access.png|center|thumb]]<br /> # Click '''Save''' and select the back arrow in the upper-left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo. <br /> <br /> ===== Identifying Available User Seats   =====<br /> When adding users, keep in mind that there are a limited number of user seats for each stake. Only give access when needed. As soon as a user is created (even if the date they have access is in the future), that user occupies a user seat. Until that access expires (which can be set when creating the user), that user seat can't be used for another user. <br /> <br /> When adding users, you can see how many user seats are assigned and how many are available.  [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|center]]Example showing the number of user seats in a stake.  <br /> <br /> An error will display if there are no seats available. If the stake starts running out of user seats, first review the Kindoo usage reports and see if any users can be removed. Stakes with multiple Kindoo managers will need to coordinate so the stake does not run out of user seats. <br /> <br /> Check to see if there are any users that have not accepted the Kindoo invitation that could potentially be removed. In the Users menu, look for users that have the “Resend Email” link. These users have not accepted the Kindoo invitation and could be removed.  <br /> [[File:5 Resend Email.png|center|thumb]]<br /> To see all users and when they were invited in a spreadsheet, click “Export to CSV”.  <br /> <br /> In the Dashboard screen, you can see the number of users that did not accept the invitation, didn’t login, and haven’t opened a door. Click “Export to CSV” to see a list of names. <br /> <br /> ===== Remove a User’s Kindoo Access   =====<br /> This will remove access to the KINDOO system and will make the user license available for another user.  <br /> <br /> # Tap the site (stake) name <br /> # Select “Users” from the menu.  <br /> # Search for the user.  <br /> # Tap “Remove user”  <br /> # When prompted, confirm the change. The user will be removed from the stake user list and the license can be allocated to another user.  <br /> <br /> ==== Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Access rules are created by default for those with synchronized callings.  <br /> <br /> Kindoo has three different types of access rules.  <br /> <br /> *  '''Always''': These individuals will always be able to enter the building.  <br /> ** Example: Redmond Bishop - Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week.  <br /> ** Example: Redmond Stake 24/7 - Stake leadership that can have access to all buildings in the stake at all times.  <br /> <br /> * '''Weekly''': Times on one or more days of the week are specified. Usually this will be assigned to members with callings that need access to the building regularly.  <br /> ** Example: Redmond Limited Daily Access - Member can enter the Redmond Ward Meetinghouse between 6:00 a.m. and 10:00 p.m.  <br /> <br /> * '''From-To:''' Access for a specific period of time. This would be an access rule for a guest or temporary user that can be set up when the user is created just before the event where access is needed. <br /> ** Example: Single-Day Event (for example: a wedding or a blood drive) Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> <br /> Most individuals should be able to use the Always or Limited Daily default access rules that are setup for those with synchronized callings. If additional access rules are needed they should only be created by the stake Kindoo manager. Too many access rules can be confusing and unnecessary. Avoid creating more access rules than are needed.  <br /> <br /> Access rules does not affect the number of user seats available. If an individual is assigned an access rule for only certain times of the day they continue to use that user seat until their access expires or is revoked.  [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.  Log in to the Kindoo mobile or web app.  <br /> <br /> 2.  Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.  Click ''Access Rules''. <br /> <br /> 4.  Click ''Add Access Rule'' at the top of the screen.  <br /> <br /> 5.  Put an access rule name at the top of your screen (for example: Red Church General Member Access). <br /> <br /> 6.  Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> * Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> * From-To: Select this option for single-event access for events like weddings or blood drives. <br /> <br /> 7.  Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule. <br /> <br /> 8.  Assign users to an access rule through the user profile or the access rules screen. <br /> <br /> *  '''From the access rules screen:''' Click on the ''Users'' tab and toggle the switch on a previously created user’s record to add them to this access rule.  <br /> <br /> *  '''From the user’s profile''': Click ''Add Access Right'' at the top of the page. Select the access rule you want that user to have. [[File:6 Add Access Right.png|center|thumb|200x200px]]<br /> <br /> 9.  Click ''Save''. <br /> <br /> ==== Add Access to an Additional Building for a User  ====<br /> Some ward leaders may need access to more than one building. For example, a ward mission leader may need access to the stake center for the baptismal font. To add access to another building:  <br /> <br /> # Tap the site (stake) name. Tap “Users”  <br /> # Search for the user and tap the 3 dots near their name.  <br /> # Tap the “ADD ACCESS RIGHT”  <br /> # Select '''“Access Rule”''' and tap “Next”.  <br /> # Select the additional building schedule(s) and tap “Save”.  <br /> <br /> ==== Adding Users in Bulk ====<br /> You can add users in bulk by following the prompts in the Kindoo website (&lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;). You should communicate with the members in advance to prepare them to receive the invitation.  <br /> <br /> When adding users in bulk, all users are assigned the same access rule.  <br /> <br /> # Tap the site (stake) name.  <br /> # Select “Users” from the menu. You have 2 options:  <br /> # Type up to 50 email addresses separated by commas. All entries will have the same description, so we recommend using option ‘b’ instead.  <br /> # Upload a CSV file (max 50 users) with email and description fields for each user. You can download an example CSV template when selecting this option.  <br /> # Follow the guided steps to complete the process. Download the .CSV template, enter the user data, and then upload it. <br /> # Each user will receive an invitation email.  <br /> <br /> Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file. <br /> <br /> ==== Bulk Adding or Changing Access Rights''' ''' ====<br /> You may need to make a bulk change to a group of users. Examples may include moving a ward from one building to another, adding access to an additional building, etc. The “Bulk Upload Users” feature includes a toggle option on the upload screen called, “Replace existing access rights”.  <br /> <br /> * When this toggle is ON: Access rights of existing users will be completely replaced with the new uploaded access rights.  <br /> <br /> * When this toggle is OFF: The new uploaded access rights will be added to the existing access rights of an existing user.  <br /> <br /> ==== Granting Local Full-time Missionaries Access ====<br /> The stake president determines missionary access to buildings. Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. The teaching area emails include the unique number for the teaching area. Example: 123456789@missionary.org. Add the missionary area email as a Kindoo user and select the appropriate access rule. Only one missionary in each area will use the Kindoo app. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add.  <br /> <br /> When missionaries transfer, the new missionaries will log into Kindoo using the area email address and will automatically have access to their buildings. You do not need to update missionaries unless an area is closed or a new area is created.  <br /> <br /> ==== Troubleshooting ====<br /> <br /> ===== Resending the Invitation Email =====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ===== Further Troubleshooting =====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not add users too far in advance as those user seats will not be able to be used by others until that access expires. <br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the Dashboard in Kindoo and determine if you have users that have not used their account or no longer need access.  <br /> <br /> If additional user seats are still needed the stake president should contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake have one primary Kindoo Manager. This manager would be responsible for making any changes to callings that are not setup with automatic access. The stake presidency and bishoprics/branch presidencies can request access through the primary stake Kindoo manager when callings change. A backup Kindoo manager can be used when the primary manager is unavailable. This helps manage access and reduces confusion. The stake should consider setting up an approval process to help manage access. <br /> <br /> If a stake has many requests for temporary access, a stake president may assign additional Kindoo managers to help manage the temporary guest access for meetinghouses. The stake-level Kindoo manager will need to ensure that he/she is coordinating with other managers to ensure that there are enough temporary user seats available at any given time. If additional managers are needed, consider assigning stake building schedulers to grant temporary access and specify the number of user seats they can use. While a Kindoo manager at the ward level may be more convenient for members, it would likely be more challenging to coordinate and they would have access to change any person’s access in the stake.  <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for short-term use could be determined by the building schedulers in coordination with the stake Kindoo manager. <br /> <br /> ==== How have other stakes managed requests for access?   ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access. The ward leadership would fill out the form when a calling changes. If other individuals need temporary access they could email their Bishopric and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|center|thumb]]<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses (user seats) for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed on one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased for that stake. If the name of a stake is changing, it can be renamed in Kindoo.  <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake <br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. If someone needs help accessing the Church Wi-Fi please contact a Ward or Stake Technology specialist.  <br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied until that user is automatically removed from the Kindoo site when their scheduled access expires.  <br /> <br /> ==== How do I setup sports groups that only need access certain days of the week?   ====<br /> If an individual is assigned a user seat they will take up a user seat even if they only use the building part of the week. They could be assigned a standard access rule such as limited daily access or they could be assigned a custom access rule.  <br /> <br /> === Kindoo Terminology  ===<br /> <br /> ==== Site ====<br /> A site in Kindoo is equivalent to a stake which consists of multiple buildings and multiple electronic doors at those buildings.  <br /> <br /> ==== KIN ====<br /> An electronic device installed on doors throughout the stake. The KIN receives commands from the Kindoo application to unlock doors. There is one KIN device for each managed door and each KIN has a unique name.  <br /> <br /> ==== Access Rule ====<br /> Defines which doors may be unlocked by members and what times those doors are available. Each meetinghouse has its own access rule to permit access for ward members meeting in that building. There is also a stake-wide access rule to permit stake leaders to enter all buildings in the stake.  <br /> <br /> ==== Users ====<br /> An authorized Kindoo App user. All members (except the stake Kindoo manager) are defined as Guests. Guests can unlock doors based on the access schedule assigned to them.  <br /> <br /> ==== User License/User Seat ====<br /> Each Kindoo user requires a license. The licenses are purchased by the FM group and assigned per site (stake). Each stake receives a limited supply of user licenses to distribute among ward and stake leaders. The licenses never expire and may be transferred from one user to another (e.g., when a calling changes). </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77274 2025-08-22T22:58:32Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with 30 user seats for stake callings, 20 for each ward, and 20 for additional users. For example, if a stake had six wards they would start with 170 seats. All user seats are assigned at the stake level. Licenses are restricted to ensure that the buildings are secure and access is tracked. Additional user seats should only be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats, the stake should use the current number of seats for a few months and then review logs to determine if there are any users that are not using their license. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake Kindoo managers will only need to manually add members to Kindoo who are not on the synchronized callings list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> <br /> * Primary activity day leaders  <br /> <br /> * Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access) <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake. <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application it is recommended that Kindoo be managed at the stake level. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests. <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ===== '''Add a User to Kindoo''' =====<br /> <br /> # Click the house icon to see your stake.  <br /> # Click the stake you want to give the individual access to. <br /> # Select '''Users'''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on '''Add Users'''. [[File:1 Add Users.png|center|thumb]]<br /> # Select '''Add a Single User'''. <br /> # Check that there are user seats available. (See the identifying available user seats section for more information.) <br /> # Enter the email address of the user. This should be the user’s email address tied to their membership record. <br /> # The user role should be Guest. <br /> # Toggle the field &quot;''Temporary user''&quot; if the person's access should expire after a certain date. Complete the section specifying when their rights should be activated and expire. Note that the individual will still use a user seat until their access expires and they are removed from the system.  <br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.  <br /> # Click '''Save'''. The email invitation will be sent to the user.  [[File:2 Image Next.png|center|thumb]]<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click '''OK'''.<br /> # When asked if you would like to define the access rights for the user. Click '''Yes'''.<br /> # To assign an existing access rule to the user, select '''Access Rule''' and click '''Next'''. Select the access rule(s) that will allow this user to access the correct building(s) and door(s). Access to specific entry points and times can also be entered manually or additional access rules can be created. Usually guests can just use the standard Limited Daily access for a building rather than setting up a custom access rule.  [[File:3 Access.png|center|thumb]]<br /> # Click '''Save''' and select the back arrow in the upper-left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo. <br /> <br /> ===== Identifying Available User Seats   =====<br /> When adding users, keep in mind that there are a limited number of user seats for each stake. Only give access when needed. As soon as a user is created (even if the date they have access is in the future), that user occupies a user seat. Until that access expires (which can be set when creating the user), that user seat can't be used for another user. <br /> <br /> When adding users, you can see how many user seats are assigned and how many are available.  [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|center]]Example showing the number of user seats in a stake.  <br /> <br /> An error will display if there are no seats available. If the stake starts running out of user seats, first review the Kindoo usage reports and see if any users can be removed. Stakes with multiple Kindoo managers will need to coordinate so the stake does not run out of user seats. <br /> <br /> Check to see if there are any users that have not accepted the Kindoo invitation that could potentially be removed. In the Users menu, look for users that have the “Resend Email” link. These users have not accepted the Kindoo invitation and could be removed.  <br /> [[File:5 Resend Email.png|center|thumb]]<br /> To see all users and when they were invited in a spreadsheet, click “Export to CSV”.  <br /> <br /> In the Dashboard screen, you can see the number of users that did not accept the invitation, didn’t login, and haven’t opened a door. Click “Export to CSV” to see a list of names. <br /> <br /> ===== '''Remove a User’s Kindoo Access'''   =====<br /> This will remove access to the KINDOO system and will make the user license available for another user.  <br /> <br /> # Tap the site (stake) name <br /> # Select “Users” from the menu.  <br /> # Search for the user.  <br /> # Tap “Remove user”  <br /> # When prompted, confirm the change. The user will be removed from the stake user list and the license can be allocated to another user.  <br /> <br /> ==== Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Access rules are created by default for those with synchronized callings.  <br /> <br /> Kindoo has three different types of access rules.  <br /> <br /> *  '''Always''': These individuals will always be able to enter the building.  <br /> ** Example: Redmond Bishop - Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week.  <br /> ** Example: Redmond Stake 24/7 - Stake leadership that can have access to all buildings in the stake at all times.  <br /> <br /> * '''Weekly''': Times on one or more days of the week are specified. Usually this will be assigned to members with callings that need access to the building regularly.  <br /> ** Example: Redmond Limited Daily Access - Member can enter the Redmond Ward Meetinghouse between 6:00 a.m. and 10:00 p.m.  <br /> <br /> * '''From-To:''' Access for a specific period of time. This would be an access rule for a guest or temporary user that can be set up when the user is created just before the event where access is needed. <br /> ** Example: Single-Day Event (for example: a wedding or a blood drive) Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> <br /> Most individuals should be able to use the Always or Limited Daily default access rules that are setup for those with synchronized callings. If additional access rules are needed they should only be created by the stake Kindoo manager. Too many access rules can be confusing and unnecessary. Avoid creating more access rules than are needed.  <br /> <br /> Access rules does not affect the number of user seats available. If an individual is assigned an access rule for only certain times of the day they continue to use that user seat until their access expires or is revoked.  [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.  Log in to the Kindoo mobile or web app.  <br /> <br /> 2.  Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.  Click ''Access Rules''. <br /> <br /> 4.  Click ''Add Access Rule'' at the top of the screen.  <br /> <br /> 5.  Put an access rule name at the top of your screen (for example: Red Church General Member Access). <br /> <br /> 6.  Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> * Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> * From-To: Select this option for single-event access for events like weddings or blood drives. <br /> <br /> 7.  Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule. <br /> <br /> 8.  Assign users to an access rule through the user profile or the access rules screen. <br /> <br /> *  '''From the access rules screen:''' Click on the ''Users'' tab and toggle the switch on a previously created user’s record to add them to this access rule.  <br /> <br /> *  '''From the user’s profile''': Click ''Add Access Right'' at the top of the page. Select the access rule you want that user to have. [[File:6 Add Access Right.png|center|thumb|200x200px]]<br /> <br /> 9.  Click ''Save''. <br /> <br /> ==== Add Access to an Additional Building for a User  ====<br /> Some ward leaders may need access to more than one building. For example, a ward mission leader may need access to the stake center for the baptismal font. To add access to another building:  <br /> <br /> # Tap the site (stake) name. Tap “Users”  <br /> # Search for the user and tap the 3 dots near their name.  <br /> # Tap the “ADD ACCESS RIGHT”  <br /> # Select '''“Access Rule”''' and tap “Next”.  <br /> # Select the additional building schedule(s) and tap “Save”.  <br /> <br /> ==== Adding Users in Bulk ====<br /> You can add users in bulk by following the prompts in the Kindoo website (&lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;). You should communicate with the members in advance to prepare them to receive the invitation.  <br /> <br /> When adding users in bulk, all users are assigned the same access rule.  <br /> <br /> # Tap the site (stake) name.  <br /> # Select “Users” from the menu. You have 2 options:  <br /> # Type up to 50 email addresses separated by commas. All entries will have the same description, so we recommend using option ‘b’ instead.  <br /> # Upload a CSV file (max 50 users) with email and description fields for each user. You can download an example CSV template when selecting this option.  <br /> # Follow the guided steps to complete the process. Download the .CSV template, enter the user data, and then upload it. <br /> # Each user will receive an invitation email.  <br /> <br /> Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file. <br /> <br /> ==== Bulk Adding or Changing Access Rights''' ''' ====<br /> You may need to make a bulk change to a group of users. Examples may include moving a ward from one building to another, adding access to an additional building, etc. The “Bulk Upload Users” feature includes a toggle option on the upload screen called, “Replace existing access rights”.  <br /> <br /> * When this toggle is ON: Access rights of existing users will be completely replaced with the new uploaded access rights.  <br /> <br /> * When this toggle is OFF: The new uploaded access rights will be added to the existing access rights of an existing user.  <br /> <br /> ==== Granting Local Full-time Missionaries Access ====<br /> The stake president determines missionary access to buildings. Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. The teaching area emails include the unique number for the teaching area. Example: 123456789@missionary.org. Add the missionary area email as a Kindoo user and select the appropriate access rule. Only one missionary in each area will use the Kindoo app. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add.  <br /> <br /> When missionaries transfer, the new missionaries will log into Kindoo using the area email address and will automatically have access to their buildings. You do not need to update missionaries unless an area is closed or a new area is created.  <br /> <br /> ==== Troubleshooting ====<br /> <br /> ===== Resending the Invitation Email =====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ===== Further Troubleshooting =====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not add users too far in advance as those user seats will not be able to be used by others until that access expires. <br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the Dashboard in Kindoo and determine if you have users that have not used their account or no longer need access.  <br /> <br /> If additional user seats are still needed the stake president should contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake have one primary Kindoo Manager. This manager would be responsible for making any changes to callings that are not setup with automatic access. The stake presidency and bishoprics/branch presidencies can request access through the primary stake Kindoo manager when callings change. A backup Kindoo manager can be used when the primary manager is unavailable. This helps manage access and reduces confusion. The stake should consider setting up an approval process to help manage access. <br /> <br /> If a stake has many requests for temporary access, a stake president may assign additional Kindoo managers to help manage the temporary guest access for meetinghouses. The stake-level Kindoo manager will need to ensure that he/she is coordinating with other managers to ensure that there are enough temporary user seats available at any given time. If additional managers are needed, consider assigning stake building schedulers to grant temporary access and specify the number of user seats they can use. While a Kindoo manager at the ward level may be more convenient for members, it would likely be more challenging to coordinate and they would have access to change any person’s access in the stake.  <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for short-term use could be determined by the building schedulers in coordination with the stake Kindoo manager. <br /> <br /> ==== '''How have other stakes managed requests for access?'''   ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access. The ward leadership would fill out the form when a calling changes. If other individuals need temporary access they could email their Bishopric and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|center|thumb]]<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses (user seats) for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed on one door.  <br /> <br /> ==== '''How do the user seats transfer when a stake splits or when a building moves to a different stake?'''   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased for that stake. If the name of a stake is changing, it can be renamed in Kindoo.  <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake <br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. If someone needs help accessing the Church Wi-Fi please contact a Ward or Stake Technology specialist.  <br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied until that user is automatically removed from the Kindoo site when their scheduled access expires.  <br /> <br /> ==== '''How do I setup sports groups that only need access certain days of the week?'''   ====<br /> If an individual is assigned a user seat they will take up a user seat even if they only use the building part of the week. They could be assigned a standard access rule such as limited daily access or they could be assigned a custom access rule.  <br /> <br /> === Kindoo Terminology  ===<br /> <br /> ==== Site ====<br /> A site in Kindoo is equivalent to a stake which consists of multiple buildings and multiple electronic doors at those buildings.  <br /> <br /> ==== KIN ====<br /> An electronic device installed on doors throughout the stake. The KIN receives commands from the Kindoo application to unlock doors. There is one KIN device for each managed door and each KIN has a unique name.  <br /> <br /> ==== Access Rule ====<br /> Defines which doors may be unlocked by members and what times those doors are available. Each meetinghouse has its own access rule to permit access for ward members meeting in that building. There is also a stake-wide access rule to permit stake leaders to enter all buildings in the stake.  <br /> <br /> ==== Users ====<br /> An authorized Kindoo App user. All members (except the stake Kindoo manager) are defined as Guests. Guests can unlock doors based on the access schedule assigned to them.  <br /> <br /> ==== '''User License'''/'''User Seat''' ====<br /> Each Kindoo user requires a license. The licenses are purchased by the FM group and assigned per site (stake). Each stake receives a limited supply of user licenses to distribute among ward and stake leaders. The licenses never expire and may be transferred from one user to another (e.g., when a calling changes). </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77273 2025-08-22T22:55:19Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with 30 user seats for stake callings, 20 for each ward, and 20 for additional users. For example, if a stake had six wards they would start with 170 seats. All user seats are assigned at the stake level. Licenses are restricted to ensure that the buildings are secure and access is tracked. Additional user seats should only be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats, the stake should use the current number of seats for a few months and then review logs to determine if there are any users that are not using their license. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake Kindoo managers will only need to manually add members to Kindoo who are not on the synchronized callings list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> <br /> * Primary activity day leaders  <br /> <br /> * Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access) <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake. <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application it is recommended that Kindoo be managed at the stake level. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests. <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ===== '''Add a User to Kindoo''' =====<br /> <br /> # Click the house icon to see your stake.  <br /> # Click the stake you want to give the individual access to. <br /> # Select '''Users'''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on '''Add Users'''. [[File:1 Add Users.png|center|thumb]]<br /> # Select '''Add a Single User'''. <br /> # Check that there are user seats available. (See the identifying available user seats section for more information.) <br /> # Enter the email address of the user. This should be the user’s email address tied to their membership record. <br /> # The user role should be Guest. <br /> # Toggle the field &quot;''Temporary user''&quot; if the person's access should expire after a certain date. Complete the section specifying when their rights should be activated and expire. Note that the individual will still use a user seat until their access expires and they are removed from the system.  <br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.  <br /> # Click '''Save'''. The email invitation will be sent to the user.  [[File:2 Image Next.png|center|thumb]]<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click '''OK'''.<br /> # When asked if you would like to define the access rights for the user. Click '''Yes'''.<br /> # To assign an existing access rule to the user, select '''Access Rule''' and click '''Next'''. Select the access rule(s) that will allow this user to access the correct building(s) and door(s). Access to specific entry points and times can also be entered manually or additional access rules can be created. Usually guests can just use the standard Limited Daily access for a building rather than setting up a custom access rule.  [[File:3 Access.png|center|thumb]]<br /> # Click '''Save''' and select the back arrow in the upper-left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo. <br /> <br /> ===== '''Identifying Available User Seats  ''' =====<br /> When adding users, keep in mind that there are a limited number of user seats for each stake. Only give access when needed. As soon as a user is created (even if the date they have access is in the future), that user occupies a user seat. Until that access expires (which can be set when creating the user), that user seat can't be used for another user. <br /> <br /> When adding users, you can see how many user seats are assigned and how many are available.  [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|center]]Example showing the number of user seats in a stake.  <br /> <br /> An error will display if there are no seats available. If the stake starts running out of user seats, first review the Kindoo usage reports and see if any users can be removed. Stakes with multiple Kindoo managers will need to coordinate so the stake does not run out of user seats. <br /> <br /> Check to see if there are any users that have not accepted the Kindoo invitation that could potentially be removed. In the Users menu, look for users that have the “Resend Email” link. These users have not accepted the Kindoo invitation and could be removed.  <br /> [[File:5 Resend Email.png|center|thumb]]<br /> To see all users and when they were invited in a spreadsheet, click “Export to CSV”.  <br /> <br /> In the Dashboard screen, you can see the number of users that did not accept the invitation, didn’t login, and haven’t opened a door. Click “Export to CSV” to see a list of names. <br /> <br /> ===== '''Remove a User’s Kindoo Access'''   =====<br /> This will remove access to the KINDOO system and will make the user license available for another user.  <br /> <br /> # Tap the site (stake) name <br /> # Select “Users” from the menu.  <br /> # Search for the user.  <br /> # Tap “Remove user”  <br /> # When prompted, confirm the change. The user will be removed from the stake user list and the license can be allocated to another user.  <br /> <br /> ==== Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Access rules are created by default for those with synchronized callings.  <br /> <br /> Kindoo has three different types of access rules.  <br /> <br /> *  '''Always''': These individuals will always be able to enter the building.  <br /> ** Example: Redmond Bishop - Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week.  <br /> ** Example: Redmond Stake 24/7 - Stake leadership that can have access to all buildings in the stake at all times.  <br /> <br /> * '''Weekly''': Times on one or more days of the week are specified. Usually this will be assigned to members with callings that need access to the building regularly.  <br /> ** Example: Redmond Limited Daily Access - Member can enter the Redmond Ward Meetinghouse between 6:00 a.m. and 10:00 p.m.  <br /> <br /> * '''From-To:''' Access for a specific period of time. This would be an access rule for a guest or temporary user that can be set up when the user is created just before the event where access is needed. <br /> ** Example: Single-Day Event (for example: a wedding or a blood drive) Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> <br /> Most individuals should be able to use the Always or Limited Daily default access rules that are setup for those with synchronized callings. If additional access rules are needed they should only be created by the stake Kindoo manager. Too many access rules can be confusing and unnecessary. Avoid creating more access rules than are needed.  <br /> <br /> Access rules does not affect the number of user seats available. If an individual is assigned an access rule for only certain times of the day they continue to use that user seat until their access expires or is revoked.  [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> ===== '''Create an Access Rule''' =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.  Log in to the Kindoo mobile or web app.  <br /> <br /> 2.  Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.  Click ''Access Rules''. <br /> <br /> 4.  Click ''Add Access Rule'' at the top of the screen.  <br /> <br /> 5.  Put an access rule name at the top of your screen (for example: Red Church General Member Access). <br /> <br /> 6.  Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> * Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> * From-To: Select this option for single-event access for events like weddings or blood drives. <br /> <br /> 7.  Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule. <br /> <br /> 8.  Assign users to an access rule through the user profile or the access rules screen. <br /> <br /> *  '''From the access rules screen:''' Click on the ''Users'' tab and toggle the switch on a previously created user’s record to add them to this access rule.  <br /> <br /> *  '''From the user’s profile''': Click ''Add Access Right'' at the top of the page. Select the access rule you want that user to have. [[File:6 Add Access Right.png|center|thumb|200x200px]]<br /> <br /> 9.  Click ''Save''. <br /> <br /> ==== Add Access to an Additional Building for a User  ====<br /> Some ward leaders may need access to more than one building. For example, a ward mission leader may need access to the stake center for the baptismal font. To add access to another building:  <br /> <br /> # Tap the site (stake) name. Tap “Users”  <br /> # Search for the user and tap the 3 dots near their name.  <br /> # Tap the “ADD ACCESS RIGHT”  <br /> # Select '''“Access Rule”''' and tap “Next”.  <br /> # Select the additional building schedule(s) and tap “Save”.  <br /> <br /> ==== '''Adding Users in Bulk''' ====<br /> You can add users in bulk by following the prompts in the Kindoo website (&lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;). You should communicate with the members in advance to prepare them to receive the invitation.  <br /> <br /> When adding users in bulk, all users are assigned the same access rule.  <br /> <br /> # Tap the site (stake) name.  <br /> # Select “Users” from the menu. You have 2 options:  <br /> # Type up to 50 email addresses separated by commas. All entries will have the same description, so we recommend using option ‘b’ instead.  <br /> # Upload a CSV file (max 50 users) with email and description fields for each user. You can download an example CSV template when selecting this option.  <br /> # Follow the guided steps to complete the process. Download the .CSV template, enter the user data, and then upload it. <br /> # Each user will receive an invitation email.  <br /> <br /> Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file. <br /> <br /> ==== '''Bulk Adding or Changing Access Rights ''' ====<br /> You may need to make a bulk change to a group of users. Examples may include moving a ward from one building to another, adding access to an additional building, etc. The “Bulk Upload Users” feature includes a toggle option on the upload screen called, “Replace existing access rights”.  <br /> <br /> * When this toggle is ON: Access rights of existing users will be completely replaced with the new uploaded access rights.  <br /> <br /> * When this toggle is OFF: The new uploaded access rights will be added to the existing access rights of an existing user.  <br /> <br /> ==== '''Granting Local Full-time Missionaries Access''' ====<br /> The stake president determines missionary access to buildings. Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. The teaching area emails include the unique number for the teaching area. Example: 123456789@missionary.org. Add the missionary area email as a Kindoo user and select the appropriate access rule. Only one missionary in each area will use the Kindoo app. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add.  <br /> <br /> When missionaries transfer, the new missionaries will log into Kindoo using the area email address and will automatically have access to their buildings. You do not need to update missionaries unless an area is closed or a new area is created.  <br /> <br /> ==== '''Troubleshooting''' ====<br /> <br /> ===== '''Resending the Invitation Email''' =====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ===== '''Further Troubleshooting''' =====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== '''How do I give members access for ward building cleaning?''' ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not add users too far in advance as those user seats will not be able to be used by others until that access expires. <br /> <br /> ==== '''How do we request more user seats?''' ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the Dashboard in Kindoo and determine if you have users that have not used their account or no longer need access.  <br /> <br /> If additional user seats are still needed the stake president should contact the facilities management group.  <br /> <br /> ==== '''Can a stake have more than one manager, such as building or ward managers?''' ====<br /> As the user seats are managed at the stake level, it is recommended that a stake have one primary Kindoo Manager. This manager would be responsible for making any changes to callings that are not setup with automatic access. The stake presidency and bishoprics/branch presidencies can request access through the primary stake Kindoo manager when callings change. A backup Kindoo manager can be used when the primary manager is unavailable. This helps manage access and reduces confusion. The stake should consider setting up an approval process to help manage access. <br /> <br /> If a stake has many requests for temporary access, a stake president may assign additional Kindoo managers to help manage the temporary guest access for meetinghouses. The stake-level Kindoo manager will need to ensure that he/she is coordinating with other managers to ensure that there are enough temporary user seats available at any given time. If additional managers are needed, consider assigning stake building schedulers to grant temporary access and specify the number of user seats they can use. While a Kindoo manager at the ward level may be more convenient for members, it would likely be more challenging to coordinate and they would have access to change any person’s access in the stake.  <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for short-term use could be determined by the building schedulers in coordination with the stake Kindoo manager. <br /> <br /> ==== '''How have other stakes managed requests for access?'''   ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access. The ward leadership would fill out the form when a calling changes. If other individuals need temporary access they could email their Bishopric and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|center|thumb]]<br /> <br /> ==== '''How do stakes that share a building manage access?''' ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses (user seats) for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed on one door.  <br /> <br /> ==== '''How do the user seats transfer when a stake splits or when a building moves to a different stake?'''   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased for that stake. If the name of a stake is changing, it can be renamed in Kindoo.  <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake <br /> <br /> ==== '''How does someone access the building if they have a device without a data plan?''' ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. If someone needs help accessing the Church Wi-Fi please contact a Ward or Stake Technology specialist.  <br /> <br /> ==== '''Why does assigning a user for an event a month in the future use a user seat now?''' ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied until that user is automatically removed from the Kindoo site when their scheduled access expires.  <br /> <br /> ==== '''How do I setup sports groups that only need access certain days of the week?'''   ====<br /> If an individual is assigned a user seat they will take up a user seat even if they only use the building part of the week. They could be assigned a standard access rule such as limited daily access or they could be assigned a custom access rule.  <br /> <br /> === '''KINDOO Terminology ''' ===<br /> <br /> ==== '''Site''' ====<br /> A site in Kindoo is equivalent to a stake which consists of multiple buildings and multiple electronic doors at those buildings.  <br /> <br /> ==== '''KIN''' ====<br /> An electronic device installed on doors throughout the stake. The KIN receives commands from the Kindoo application to unlock doors. There is one KIN device for each managed door and each KIN has a unique name.  <br /> <br /> ==== '''Access Rule''' ====<br /> Defines which doors may be unlocked by members and what times those doors are available. Each meetinghouse has its own access rule to permit access for ward members meeting in that building. There is also a stake-wide access rule to permit stake leaders to enter all buildings in the stake.  <br /> <br /> ==== '''Users''' ====<br /> An authorized Kindoo App user. All members (except the stake Kindoo manager) are defined as Guests. Guests can unlock doors based on the access schedule assigned to them.  <br /> <br /> ==== '''User License'''/'''User Seat''' ====<br /> Each Kindoo user requires a license. The licenses are purchased by the FM group and assigned per site (stake). Each stake receives a limited supply of user licenses to distribute among ward and stake leaders. The licenses never expire and may be transferred from one user to another (e.g., when a calling changes). </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:6_Add_Access_Right.png&diff=77272 2025-08-22T22:44:56Z

<p>Button23r: </p> <hr /> <div>Access right</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:5_Resend_Email.png&diff=77271 2025-08-22T22:37:55Z

<p>Button23r: </p> <hr /> <div>Resend email</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:3_Access.png&diff=77270 2025-08-22T22:33:48Z

<p>Button23r: </p> <hr /> <div>Access Image</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:2_Image_Next.png&diff=77269 2025-08-22T22:32:22Z

<p>Button23r: </p> <hr /> <div>Click Save</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:1_Add_Users.png&diff=77268 2025-08-22T22:30:40Z

<p>Button23r: </p> <hr /> <div>Add Users</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77267 2025-08-22T22:14:47Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses. Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake Kindoo manager. Stakes can still have physical keys in case of emergency. <br /> <br /> <br /> See Accessing Meetinghouses with Kindoo ([[AccessingMeetinghouseswithKindooMembersandGuests|https://tech.churchofjesuschrist.org/wiki/AccessingMeetinghouseswithKindooMembersandGuests]]) for more information on using the Kindoo app to access church buildings.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns such as a stake clerk or stake technology specialist. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire. <br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake who are assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is revoked or expires (for temporary users). For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire. <br /> <br /> User seats are purchased by the FM group. Each stake starts with 30 user seats for stake callings, 20 for each ward, and 20 for additional users. For example, if a stake had six wards they would start with 170 seats. All user seats are assigned at the stake level. Licenses are restricted to ensure that the buildings are secure and access is tracked. Additional user seats should only be requested by the stake president to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats, the stake should use the current number of seats for a few months and then review logs to determine if there are any users that are not using their license. <br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked. <br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo mobile app or desktop version (https://web.kindoo.tech/).<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake Kindoo managers will only need to manually add members to Kindoo who are not on the synchronized callings list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager. These types of users are defined as temporary or guest users.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> <br /> * Primary activity day leaders  <br /> <br /> * Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> <br /> * Self-reliance courses <br /> <br /> * Youth basketball practices <br /> <br /> * Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> * Wedding receptions <br /> <br /> * Family parties <br /> <br /> * Blood drives <br /> <br /> Full-time missionary companionships are granted access manually using the teaching area email. (see the section “Granting Local Full-time Missionaries Access) <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake. <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application it is recommended that Kindoo be managed at the stake level. The stake Kindoo manager could have a backup and stake building schedulers could be given the assignment of granting temporary access. Having multiple managers makes it challenging to manage the licenses and across the stake. Each additional manager should know how many user seats they can use to grant temporary access and the individuals they have assigned to those seats. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform the other managers that they only have two extra users seats available to use for guests. <br /> <br /> ==== Granting Access in Kindoo ====<br /> These steps can be done through the mobile app or on a computer at https://web.kindoo.tech/. Before granting access, inform members that they will be receiving a Kindoo invitation to prepare them to receive the invitation to create a Kindoo account.  <br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|center]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> *  Redmond Bishop<br /> ** Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> * Redmond Member<br /> ** Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> * Redmond Activity Days Leaders<br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> * Single-Day Event (for example: a wedding or a blood drive)<br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> <br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]][[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77156 2025-06-17T18:26:50Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> * Early-morning seminary teacher (stake calling)  <br /> * Primary activity day leaders  <br /> * Counselor in Young Women’s organization  Stake YW athletic directors<br /> * Members or guests needing access for a series of events<br /> * Self-reliance courses<br /> * Youth basketball practices<br /> * Weekly community volleyball nights<br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> * Wedding receptions<br /> * Family parties<br /> * Blood drives<br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|thumb|Example questions for an access request form. |center]]<br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|thumb|Example showing the number of user seats a stake is occupying.|center]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> *  Redmond Bishop<br /> ** Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> * Redmond Member<br /> ** Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> * Redmond Activity Days Leaders<br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> * Single-Day Event (for example: a wedding or a blood drive)<br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> <br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]][[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77155 2025-06-17T18:22:56Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> * Early-morning seminary teacher (stake calling)  <br /> * Primary activity day leaders  <br /> * Counselor in Young Women’s organization  Stake YW athletic directors<br /> * Members or guests needing access for a series of events<br /> * Self-reliance courses<br /> * Youth basketball practices<br /> * Weekly community volleyball nights<br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> * Wedding receptions<br /> * Family parties<br /> * Blood drives<br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the image below for an example of questions you could put on a form.  <br /> [[File:Building Access Request Form Questions.jpg|left|thumb|Example questions for a access request form. ]]<br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|thumb|none|Example showing the number of user seats a stake is occupying.]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> *  Redmond Bishop<br /> ** Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> * Redmond Member<br /> ** Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> * Redmond Activity Days Leaders<br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> * Single-Day Event (for example: a wedding or a blood drive)<br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> <br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:Building_Access_Request_Form_Questions.jpg&diff=77154 2025-06-17T18:19:40Z

<p>Button23r: </p> <hr /> <div>Building Access Request Form Questions</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:Building_Access_Request_Form_Example.jpg&diff=77153 2025-06-17T18:19:02Z

<p>Button23r: </p> <hr /> <div>Building access request form example</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77152 2025-06-17T18:11:19Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list  <br /> * Early-morning seminary teacher (stake calling)  <br /> * Primary activity day leaders  <br /> * Counselor in Young Women’s organization  Stake YW athletic directors<br /> * Members or guests needing access for a series of events<br /> * Self-reliance courses<br /> * Youth basketball practices<br /> * Weekly community volleyball nights<br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> * Wedding receptions<br /> * Family parties<br /> * Blood drives<br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> *  Redmond Bishop<br /> ** Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> * Redmond Member<br /> ** Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> * Redmond Activity Days Leaders<br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> * Single-Day Event (for example: a wedding or a blood drive)<br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> <br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77151 2025-06-17T18:10:15Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> §  Members needing repeat access due to a calling not included on the default list  <br /> <br /> §  Early-morning seminary teacher (stake calling)  <br /> <br /> §  Primary activity day leaders  <br /> <br /> §  Counselor in Young Women’s organization  <br /> <br /> §  Stake YW athletic directors<br /> <br /> §  Members or guests needing access for a series of events<br /> <br /> §  Self-reliance courses  <br /> <br /> §  Youth basketball practices<br /> <br /> §  Weekly community volleyball nights<br /> <br /> §  Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> §  Wedding receptions<br /> <br /> §  Family parties<br /> <br /> §  Blood drives<br /> <br /> §  Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> *  Redmond Bishop<br /> ** Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> * Redmond Member<br /> ** Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> * Redmond Activity Days Leaders<br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> * Single-Day Event (for example: a wedding or a blood drive)<br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> <br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77150 2025-06-17T18:09:42Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> §  Members needing repeat access due to a calling not included on the default list  <br /> <br /> §  Early-morning seminary teacher (stake calling)  <br /> <br /> §  Primary activity day leaders  <br /> <br /> §  Counselor in Young Women’s organization  <br /> <br /> §  Stake YW athletic directors<br /> <br /> §  Members or guests needing access for a series of events<br /> <br /> §  Self-reliance courses  <br /> <br /> §  Youth basketball practices<br /> <br /> §  Weekly community volleyball nights<br /> <br /> §  Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> §  Wedding receptions<br /> <br /> §  Family parties<br /> <br /> §  Blood drives<br /> <br /> §  Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> *  Redmond Bishop<br /> ** Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> * §  Redmond Member<br /> * Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> * Redmond Activity Days Leaders<br /> * Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> * Single-Day Event (for example: a wedding or a blood drive)<br /> * Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> <br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77149 2025-06-16T23:10:01Z

<p>Button23r: /* How do the user seats transfer when a stake splits or when a building moves to a different stake?   */</p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> §  Members needing repeat access due to a calling not included on the default list  <br /> <br /> §  Early-morning seminary teacher (stake calling)  <br /> <br /> §  Primary activity day leaders  <br /> <br /> §  Counselor in Young Women’s organization  <br /> <br /> §  Stake YW athletic directors<br /> <br /> §  Members or guests needing access for a series of events<br /> <br /> §  Self-reliance courses  <br /> <br /> §  Youth basketball practices<br /> <br /> §  Weekly community volleyball nights<br /> <br /> §  Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> §  Wedding receptions<br /> <br /> §  Family parties<br /> <br /> §  Blood drives<br /> <br /> §  Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> §  Redmond Bishop<br /> <br /> * Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> §  Redmond Member <br /> <br /> §  Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> §  Redmond Activity Days Leaders<br /> <br /> §  Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> <br /> §  Single-Day Event (for example: a wedding or a blood drive)<br /> <br /> §  Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77148 2025-06-16T23:09:00Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> §  Members needing repeat access due to a calling not included on the default list  <br /> <br /> §  Early-morning seminary teacher (stake calling)  <br /> <br /> §  Primary activity day leaders  <br /> <br /> §  Counselor in Young Women’s organization  <br /> <br /> §  Stake YW athletic directors<br /> <br /> §  Members or guests needing access for a series of events<br /> <br /> §  Self-reliance courses  <br /> <br /> §  Youth basketball practices<br /> <br /> §  Weekly community volleyball nights<br /> <br /> §  Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> §  Wedding receptions<br /> <br /> §  Family parties<br /> <br /> §  Blood drives<br /> <br /> §  Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> §  Redmond Bishop<br /> <br /> * Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> §  Redmond Member <br /> <br /> §  Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> §  Redmond Activity Days Leaders<br /> <br /> §  Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> <br /> §  Single-Day Event (for example: a wedding or a blood drive)<br /> <br /> §  Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== Adding Users in Bulk =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would take make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77147 2025-06-16T23:08:34Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== How does Kindoo access work? ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> §  Members needing repeat access due to a calling not included on the default list  <br /> <br /> §  Early-morning seminary teacher (stake calling)  <br /> <br /> §  Primary activity day leaders  <br /> <br /> §  Counselor in Young Women’s organization  <br /> <br /> §  Stake YW athletic directors<br /> <br /> §  Members or guests needing access for a series of events<br /> <br /> §  Self-reliance courses  <br /> <br /> §  Youth basketball practices<br /> <br /> §  Weekly community volleyball nights<br /> <br /> §  Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> §  Wedding receptions<br /> <br /> §  Family parties<br /> <br /> §  Blood drives<br /> <br /> §  Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> §  Redmond Bishop<br /> <br /> * Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> §  Redmond Member <br /> <br /> §  Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> §  Redmond Activity Days Leaders<br /> <br /> §  Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> <br /> §  Single-Day Event (for example: a wedding or a blood drive)<br /> <br /> §  Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== '''Adding Users in Bulk''' =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== Resending the Invitation Email ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== Further Troubleshooting ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== How do I give members access for ward building cleaning? ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== How do we request more user seats? ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== Can a stake have more than one manager, such as building or ward managers? ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== How do stakes that share a building manage access? ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== How do the user seats transfer when a stake splits or when a building moves to a different stake?   ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would take make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== How does someone access the building if they have a device without a data plan? ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== Why does assigning a user for an event a month in the future use a user seat now? ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77146 2025-06-16T23:06:53Z

<p>Button23r: Updated Stake Kindoo Manager Instructions - 6.16.25</p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system improves the security of our meetinghouses.  Members and guests can be granted temporary access making buildings more accessible. Access is controlled by the stake manager. Stakes can still have physical keys in case of emergency.<br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Additional individuals can be assigned as a manager in the Kindoo system. As the licenses are controlled at the stake level, it is recommended that there only be no more than one or two managers per stake.  <br /> <br /> Instructions on granting user access as well as details about who will be receiving automatic access can be found below.<br /> <br /> ==== '''How does Kindoo access work?''' ====<br /> Instead of keys or fobs, Kindoo has licenses or user seats that grant users access to buildings in their stake. Kindoo user seats are permanently tied to a specific Kindoo stake site. They are purchased by the FM group for a stake and do not expire.<br /> <br /> For the Church, each agent stake is set up as a site in Kindoo. Members of that stake with a Kindoo who is assigned a license (user seat) can be granted access to any building in the stake but not to buildings outside of their stake. Individuals that need access to buildings in multiple stakes would need a user seat or license for each stake as they are not transferable from one stake to another.  <br /> <br /> Only one person (email address) can be assigned to a user seat at a time. Once the user seat is assigned, it is reserved until it is set to expire. For example, if a stake had a total of 100 user seats and 90 were assigned, the Kindoo managers would have 10 user seats available to use to grant temporary guest access. If six user seats are assigned on Monday for use on a Saturday morning. Only 4 user seats would be available until those assigned user seats expire.<br /> <br /> A Kindoo account can only be used on one device at a time. Members should not share their password with others so that they can access church buildings. Access should be requested through the stake Kindoo manager(s). If a member’s account consistently switches between devices, their access may be revoked.<br /> <br /> ==== Granting Access ====<br /> Access is granted through the Kindoo app.<br /> <br /> Kindoo can be synchronized with member calling data based on information in Leader and Clerk Resources (LCR). When a member is assigned a calling in LCR that is approved for Kindoo access they receive an invitation and when they are released they are removed from Kindoo. The stake president determines which callings should receive automatic access for their stake. After the callings are synchronized the stake managers will only need to manually add members to Kindoo who are not on the list.  <br /> <br /> If your stake does not have automatic calling access set up, access will need to be managed manually for all members in the Kindoo application.  <br /> <br /> ==== Temporary and Other Calling Access ====<br /> Some members may require short-term or temporary access that are not on the list of those who are automatically granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> §  Members needing repeat access due to a calling not included on the default list  <br /> <br /> §  Early-morning seminary teacher (stake calling)  <br /> <br /> §  Primary activity day leaders  <br /> <br /> §  Counselor in Young Women’s organization  <br /> <br /> §  Stake YW athletic directors<br /> <br /> §  Members or guests needing access for a series of events<br /> <br /> §  Self-reliance courses  <br /> <br /> §  Youth basketball practices<br /> <br /> §  Weekly community volleyball nights<br /> <br /> §  Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> <br /> §  Wedding receptions<br /> <br /> §  Family parties<br /> <br /> §  Blood drives<br /> <br /> §  Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access)<br /> <br /> These types of users are defined as temporary or guest users. <br /> <br /> If a member needs access to buildings in more than one stake, they need to have a license to each stake.<br /> <br /> ==== Requesting Access Form ====<br /> To simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. Request information such as name, email, ward, and when they need access.<br /> <br /> See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> §  Microsoft Form Building Access Request Template<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who can grant access.  <br /> <br /> Because the number of available user seats is only viewable at the stake level in the Kindoo application, each stake should ensure if there are multiple ward managers for Kindoo that each ward manager is aware of how many seats are available to use at any given time. For example, if a stake only had 10 extra user seats and it had five wards, the stake Kindoo manager could inform ward managers that they only have two extra users seats available to use for guests.<br /> <br /> === Granting Access in Kindoo ===<br /> These steps can be done through the mobile app or on a computer at &lt;nowiki&gt;https://web.kindoo.tech/&lt;/nowiki&gt;.<br /> <br /> ==== Step 1: Ensure there are user seats available   ====<br /> When adding users, you can see how many user seats are assigned and how many are available.  <br /> [[File:1 Eagle Mountain Stake.png|left|thumb]]<br /> User seats are purchased by the FM group. An error will display if there are no seats available. As soon as a user is created (even if the date they have access is in the future), that user is using a license. Until that access expires (which can be set when creating the user), that license or user seat can't be used for another user.<br /> <br /> Stakes with multiple Kindoo managers will need to coordinate so that the stake does not run out of user seats.<br /> <br /> If the stake runs out of seats, first review the Kindoo usage reports and see if anyone can be removed. Additional user seats should only be requested by the stake Kindoo manager to the FM. As user seats are permanent and cannot be refunded, they should be added only when necessary. Before requesting more seats the stake should use the current number of licenses for a few months and then review logs to determine if there are any users that are not using their license.<br /> <br /> ==== Step 2: Define Access Rules ====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Some access rules may have been set up by your facilities manager. Access rules should only be created by the stake Kindoo manager.<br /> <br /> Here are a few examples:  <br /> <br /> §  Redmond Bishop<br /> <br /> * Bishop can always enter the Redmond Ward Meetinghouse 24 hours a day, 7 days a week<br /> <br /> §  Redmond Member <br /> <br /> §  Member can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> §  Redmond Activity Days Leaders<br /> <br /> §  Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m.<br /> <br /> §  Single-Day Event (for example: a wedding or a blood drive)<br /> <br /> §  Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m.<br /> [[File:Access Rules Examples.png|center|thumb|478x478px]]<br /> <br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.<br /> <br /> ===== Create an Access Rule =====<br /> To create an access rule, follow these steps:  <br /> <br /> 1.    Log in to the Kindoo mobile app.  <br /> <br /> 2.    Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> <br /> 3.    Click ''Access Rules''.<br /> <br /> 4.    Click ''Add Access Rule'' at the top of the screen. <br /> <br /> 5.    Put an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> <br /> 6.    Under Access Schedules, select how you would like to put in the time periods users are allowed access.  <br /> <br /> §  Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow access on a certain day each week.  <br /> <br /> §  From-To: Select this option for single-event access for events like weddings or blood drives.<br /> <br /> 7.    Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> <br /> 8.    Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> <br /> §  '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously created user’s card to add them to this access rule.  <br /> <br /> §  '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> <br /> 9.    Click ''Save''.<br /> [[File:Creating Access Rules.png|center|thumb|600x600px]]<br /> [[File:Adding Users to an Access Rule Real.png|center|thumb|539x539px]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM after identifying if any current users can be removed.''<br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> 1.    Click the stake you want to give the individual access to.<br /> <br /> 2.    Select ''Users''. The app will display a list of authorized users for the stake.  <br /> <br /> 3.    At the top of the screen, click on ''Add Users''.<br /> <br /> 4.    Select ''Add a Single User''.<br /> <br /> 5.    Enter the email address of the user in the text field at the top.<br /> <br /> 6.    The user role should be Guest.<br /> <br /> 7.    Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> <br /> 8.    Click ''Save''.<br /> <br /> 9.    If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''. <br /> <br /> 10.  You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> <br /> 11.  If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> <br /> 12.  Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> <br /> 13.  Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user. The system will send the user an invite from Kindoo.<br /> <br /> ===== '''Adding Users in Bulk''' =====<br /> You can add users in bulk by following the prompts in the app: download the .CSV template, fill it out with the user data, and then upload it. Up to 50 users can be added at a time. Reports can be run in Leader and Clerk Resources (LCR) to gather email addresses. Create separate .CSV files for each access rule you have specified so that you can apply the access rule to the group. For example, you would include all of the member access for a particular building in the same file and the leader access in a separate file.<br /> <br /> ===== Granting Local Full-time Missionaries Access =====<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org.<br /> <br /> === Troubleshooting ===<br /> <br /> ==== '''Resending the Invitation Email''' ====<br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> ==== '''Further Troubleshooting''' ====<br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  <br /> <br /> === Frequently Asked Questions ===<br /> <br /> ==== '''How do I give members access for ward building cleaning?''' ====<br /> If members assigned to clean the building do not already have a user seat, you can assign members a temporary user seat the week they will clean the church. Do not create the users or assign the licenses too far in advance as those user seats will not be able to be used by others until that access expires..<br /> <br /> ==== '''How do we request more user seats?''' ====<br /> User seats are permanently tied to a stake and cannot be refunded or returned. Before requesting additional seats, review the usage logs in Kindoo and determine if you have users that have not used their account or no longer need access. <br /> <br /> If additional user seats are still needed, contact the facilities management group.  <br /> <br /> ==== '''Can a stake have more than one manager, such as building or ward managers?''' ====<br /> As the user seats are managed at the stake level, it is recommended that a stake only have one Kindoo Manager. Setting up an approval process to request access will help manage access.<br /> <br /> If a stake has many requests for temporary access, a stake president may assign more Kindoo managers to help manage the temporary guest access for each building. The stake-level Kindoo manager will need to ensure that he/she is coordinating with ward- or building-level managers to ensure that there are enough temporary licenses available at any given time. <br /> <br /> Ward Kindoo managers may be more convenient for members, but would likely be more challenging to coordinate. The stake Kindoo manager needs to ensure that there are always enough guest user seats to go around, even if there are ward-level managers assigning user seats. One possible solution would be for the stake Kindoo manager to allot a certain number of user licenses for each ward to use to ensure that each ward has licenses available. The stake Kindoo manager could inform each ward of the guest user seats available for them to use. <br /> <br /> A best practice would be to have the bishop approve any callings that need a user seat for the duration of their calling that do not [[CallingswithAutomaticKindooAccess|automatically receive access]]. Temporary guest access for a single day could be determined by the building schedulers in coordination with the stake Kindoo manager.<br /> <br /> ==== '''How do stakes that share a building manage access?''' ====<br /> If a building has more than one stake attending, the agent stake will manage access to the building. The FM group would purchase additional licenses for the guest stake. The guest stake would coordinate with the agent stake Kindoo manager to gain access. If the guest stake is temporarily at the building, consult with the FM group as one door could be assigned to one stake and another door could be assigned to the other or two devices could be installed in one door.  <br /> <br /> ==== '''How do the user seats transfer when a stake splits or when a building moves to a different stake?  ''' ====<br /> If a stake splits, the new stake would need to be created as a Kindoo site and new licenses would need to be purchased in that site. If the name of a stake is changing, it can be renamed in Kindoo. <br /> <br /> If a building becomes part of a new stake, the FM would take make adjustments to move the entry points to the new stake. Potentially additional licenses would need to be purchased if there are not enough licenses in the stake<br /> <br /> ==== '''How does someone access the building if they have a device without a data plan?''' ====<br /> The individual could connect to the Church Wi-Fi before opening the Kindoo app to enter the building. See this page for details about logging in to Church Wi-Fi.<br /> <br /> ==== '''Why does assigning a user for an event a month in the future use a user seat now?''' ====<br /> As soon as a user is created in a Kindoo site, that user is taking up a user seat. In order to make sure that there are enough user seats available for those who need temporary access, please only create temporary users close to the time that they will need access. The user seat will continue to be occupied by a temporary user until that user’s email is removed from the Kindoo site.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:4_Access_Rules.png&diff=77145 2025-06-16T23:00:42Z

<p>Button23r: </p> <hr /> <div>Access rules examples</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:3_Access_Rules.png&diff=77144 2025-06-16T23:00:08Z

<p>Button23r: </p> <hr /> <div>Access rules examples</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:2_Access_Rules_Examples.png&diff=77142 2025-06-16T22:59:13Z

<p>Button23r: </p> <hr /> <div>Access rules examples.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:1_Eagle_Mountain_Stake.png&diff=77141 2025-06-16T22:57:35Z

<p>Button23r: </p> <hr /> <div>Example of user seats available.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77044 2025-04-16T19:47:22Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system removes the challenge of sharing or transferring keys and improves the security of our meetinghouses.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ===== Granting User Access =====<br /> User access is granted through the Kindoo app. Automatic access for certain callings is in development. When this is ready, many callings will automatically gain access as soon as Kindoo is enabled in a stake. See the Callings with Automatic Access document to see a list of callings that, by default, will automatically be granted access.  <br /> <br /> If your stake has automatic access set up, you will only need to manually add users/callings who need building access that are not on the [[CallingswithAutomaticKindooAccess|Callings with Automatic Access list]]. <br /> <br /> If your stake does not yet have automatic access setup, all callings will need to be added manually in the Kindoo application.  <br /> <br /> ===== Other User Access =====<br /> Some users may require access in addition to those who will automatically be granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list   <br /> ** Early-morning seminary teacher (stake calling)   <br /> ** Primary activity day leaders  <br /> ** Counselor in Young Women’s organization  <br /> ** Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> ** Self-reliance courses  <br /> ** Youth basketball practices <br /> ** Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> ** Wedding receptions <br /> ** Family parties <br /> ** Blood drives <br /> <br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access) <br /> <br /> These types of users are defined as temporary users.  <br /> <br /> ===== Requesting Access Form =====<br /> In order to simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> * [https://forms.office.com/Pages/ShareFormPage.aspx?id=s-7mYddfqkquPGHo3rCbeZg9mNvrQB5Im8N-rYJNDQ5UMkJFT1JPSTNHNTA1NkJVNElMSVZUTk0zNC4u&amp;sharetoken=Mb6FM2bkgAqoEr1X9dnj Microsoft Form Building Access Request Template]<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who would grant access.   <br /> <br /> === Granting Access in Kindoo ===<br /> <br /> ===== Step 1: Ensure there are licenses available   =====<br /> These users will use one of the additional licenses allocated to each stake not used by individuals on the default callings list. Please use these licenses only as needed. An error will display if there are no licenses available. If you reach that error and feel that your stake needs additional licenses, please consult with your facilities manager (FM).  <br /> <br /> As soon as a user is assigned access to an entry point (even if the date they have access is in the future), that user is using a license. Until that access expires, that license can't be used for another user. <br /> <br /> ===== Step 2: Define Access Rules =====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Here are a few examples:  <br /> <br /> * Access rule 1 = Redmond Ward Meetinghouse   <br /> ** Users can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> * Activity Days Leaders <br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m. <br /> <br /> * Single-Day Event (Example: a wedding or a blood drive) <br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> [[File:Access Rules Examples.png|638x638px|Examples of access rules.|frameless|center]]<br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.  <br /> <br /> ====== Create an Access Rule ======<br /> To create an access rule, follow these steps:  <br /> <br /> # Log in to the Kindoo mobile app.  <br /> # Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> # Click ''Access Rules''.<br /> # Click ''Add Access Rule'' at the top of the screen.  <br /> # Put in an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> # Select how you would like to put in the time periods users are allowed access.  <br /> #* Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow for access on a certain day each week.  <br /> #* From-To: Select this option for single-event access for events like weddings or blood drives.<br /> # Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> # Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> #* '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously-created user’s card to add them to this access rule.  <br /> #* '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> # Click ''Save''.<br /> [[File:Creating Access Rules.png|1050x1050px|Step-by-step instructions for creating access rules. |frameless|center]]<br /> [[File:Adding Users to an Access Rule Real.png|center|frameless|809x809px|How to add users to an access rule.]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM.'' <br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> # Click the stake you want to give the individual access to. <br /> # Select ''Users''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on ''Add Users''.<br /> # Select ''Add a Single User''.<br /> #* You can also add users in bulk by following the prompts in the app, downloading the .CSV template, filling it out with the user data, and then uploading it.<br /> # Enter the email address of the user in the text field at the top.<br /> # The user role should be Guest.<br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> # Click ''Save''.<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''.  <br /> # You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> # If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> # Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> # Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user.<br /> <br /> ====== Granting Local Full-time Missionaries Access ======<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org. <br /> <br /> === Troubleshooting ===<br /> '''Resending the Invitation Email''' <br /> <br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> '''Further Troubleshooting''' <br /> <br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=KindooTroubleshooting&diff=77028 2025-03-20T21:06:15Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Kindoo Troubleshooting}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Kindoo Troubleshooting<br /> <br /> ==== Wi-Fi Access Issues ====<br /> Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.<br /> <br /> ==== Door Doesn’t Open After a Success Message ====<br /> <br /> # Ensure you are standing 3–5 feet from the door and tap Open again.<br /> # If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.<br /> # Close and reopen the Kindoo app.<br /> # If the issue persists, contact your local leaders via email and CC support@locktronics.com.<br /> <br /> ==== Missing Door/Kin on the Nearby Entry Points Page ====<br /> <br /> # Verify with your local leader that you have been granted access to the door.<br /> # Stand closer to the door to improve detection (within three feet of the door).<br /> # Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.<br /> <br /> === Error Messages ===<br /> <br /> ==== Denied Access Message ====<br /> This message indicates you do not have access to the selected door. Please contact your local leaders to request access. <br /> <br /> ==== Server Error Message ====<br /> Restart the Kindoo app to reconnect to the server. <br /> <br /> Confirm your phone’s data or Wi-Fi connection is enabled.<br /> <br /> === Support ===<br /> For further assistance or more information, email support@locktronics.com or visit https://web.kindoo.tech/. <br /> <br /> {{DEFAULTSORT:Kindoo Troubleshooting}}</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77027 2025-03-20T21:06:01Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Stake Kindoo Manager Instructions<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system removes the challenge of sharing or transferring keys and improves the security of our meetinghouses.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ===== Granting User Access =====<br /> User access is granted through the Kindoo app. Automatic access for certain callings is in development. When this is ready, many callings will automatically gain access as soon as Kindoo is enabled in a stake. See the Callings with Automatic Access document to see a list of callings that, by default, will automatically be granted access.  <br /> <br /> If your stake has automatic access set up, you will only need to manually add users/callings who need building access that are not on the [[CallingswithAutomaticKindooAccess|Callings with Automatic Access list]]. <br /> <br /> If your stake does not yet have automatic access setup, all callings will need to be added manually in the Kindoo application.  <br /> <br /> ===== Other User Access =====<br /> Some users may require access in addition to those who will automatically be granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list   <br /> ** Early-morning seminary teacher (stake calling)   <br /> ** Primary activity day leaders  <br /> ** Counselor in Young Women’s organization  <br /> ** Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> ** Self-reliance courses  <br /> ** Youth basketball practices <br /> ** Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> ** Wedding receptions <br /> ** Family parties <br /> ** Blood drives <br /> <br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access) <br /> <br /> These types of users are defined as temporary users.  <br /> <br /> ===== Requesting Access Form =====<br /> In order to simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> * [https://forms.office.com/Pages/ShareFormPage.aspx?id=s-7mYddfqkquPGHo3rCbeZg9mNvrQB5Im8N-rYJNDQ5UMkJFT1JPSTNHNTA1NkJVNElMSVZUTk0zNC4u&amp;sharetoken=Mb6FM2bkgAqoEr1X9dnj Microsoft Form Building Access Request Template]<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who would grant access.   <br /> <br /> === Granting Access in Kindoo ===<br /> <br /> ===== Step 1: Ensure there are licenses available   =====<br /> These users will use one of the additional licenses allocated to each stake not used by individuals on the default callings list. Please use these licenses only as needed. An error will display if there are no licenses available. If you reach that error and feel that your stake needs additional licenses, please consult with your facilities manager (FM).  <br /> <br /> ===== Step 2: Define Access Rules =====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Here are a few examples:  <br /> <br /> * Access rule 1 = Redmond Ward Meetinghouse   <br /> ** Users can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> * Activity Days Leaders <br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m. <br /> <br /> * Single-Day Event (Example: a wedding or a blood drive) <br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> [[File:Access Rules Examples.png|638x638px|Examples of access rules.|frameless|center]]<br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.  <br /> <br /> ====== Create an Access Rule ======<br /> To create an access rule, follow these steps:  <br /> <br /> # Log in to the Kindoo mobile app.  <br /> # Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> # Click ''Access Rules''.<br /> # Click ''Add Access Rule'' at the top of the screen.  <br /> # Put in an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> # Select how you would like to put in the time periods users are allowed access.  <br /> #* Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow for access on a certain day each week.  <br /> #* From-To: Select this option for single-event access for events like weddings or blood drives.<br /> # Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> # Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> #* '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously-created user’s card to add them to this access rule.  <br /> #* '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> # Click ''Save''.<br /> [[File:Creating Access Rules.png|1050x1050px|Step-by-step instructions for creating access rules. |frameless|center]]<br /> [[File:Adding Users to an Access Rule Real.png|center|frameless|809x809px|How to add users to an access rule.]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM.'' <br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> # Click the stake you want to give the individual access to. <br /> # Select ''Users''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on ''Add Users''.<br /> # Select ''Add a Single User''.<br /> #* You can also add users in bulk by following the prompts in the app, downloading the .CSV template, filling it out with the user data, and then uploading it.<br /> # Enter the email address of the user in the text field at the top.<br /> # The user role should be Guest.<br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> # Click ''Save''.<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''.  <br /> # You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> # If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> # Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> # Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user.<br /> <br /> ====== Granting Local Full-time Missionaries Access ======<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org. <br /> <br /> === Troubleshooting ===<br /> '''Resending the Invitation Email''' <br /> <br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> '''Further Troubleshooting''' <br /> <br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=AccessingMeetinghouseswithKindooMissionaries&diff=77026 2025-03-20T21:05:42Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo for Missionaries}}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Accessing Meetinghouses with Kindoo for Missionaries<br /> <br /> === Kindoo Introduction ===<br /> The Kindoo application allows you to use your phone to open a meetinghouse door in your teaching area instead of using a key or a fob.<br /> <br /> Note: Only one person in a companionship will be able to use Kindoo on their device. Before following the steps below, please determine which companion will configure Kindoo on their device.<br /> <br /> === Getting Started in Areas New to Kindoo ===<br /> <br /> ==== Installing the App ====<br /> If a new teaching area was recently created, or if missionaries have never used Kindoo in your teaching area: <br /> <br /> # Open the Kindoo invitation that was sent to the teaching area email.<br /> # If you do not have a Kindoo invitation in your teaching area email, contact the stake building representative to receive access.<br /> # Click on the link to download the Kindoo app or go to the Maas360 App Catalog to download from there.<br /> <br /> If previous missionaries were already using Kindoo in your teaching area, you won’t receive a new invitation email.<br /> <br /> ==== Allow Necessary Permissions ====<br /> Enable access to your device’s location and Bluetooth to connect to nearby doors. <br /> <br /> ==== Sign In ====<br /> <br /> # Open the app.<br /> # When prompted, enter the email address associated with your teaching area. <br /> #* The teaching area email address has a format like 123456789@missionary.org where 123465789 corresponds to the teaching area number. If you have forgotten your teaching area email, go to mail.missionary.org and sign in using your Church account information.<br /> # On the Church account sign-in page, use your personal Church account username and password to verify access.<br /> <br /> === Open a Meetinghouse Door Using Kindoo ===<br /> <br /> # Stand within 3–5 feet of the building entrance door and open Kindoo on your mobile device.<br /> # Locate accessible doors by clicking on the Wi-Fi icon (A black wifi symbol in the bottom-left corner of the app.)<br /> # Tap ''Open'' on the screen.<br /> <br /> Note: Doors equipped with Kindoo will display the following sticker: <br /> <br /> === Reconfiguring Kindoo after a Transfer ===<br /> If you are transferred to an area where Kindoo is used to manage meetinghouse access, determine which missionary in the companionship will use Kindoo on their device. You will need to configure Kindoo to work with the meetinghouse(s) in your new teaching area.<br /> <br /> ==== If you do not have Kindoo, install the app. ====<br /> <br /> # Go to the Maas 360 catalog and download the app.<br /> # Enable access to your device’s location and Bluetooth to connect to nearby doors.<br /> <br /> ==== If you used Kindoo in a previous area, open the app and log out. ====<br /> <br /> # Open the app and go to the Profile by selecting the person icon on the lower right.<br /> # Scroll down on the Profile screen and log out.<br /> #* This will prompt you to log back in and enable you to enter a different account email address.<br /> <br /> ==== Configure Kindoo for your current teaching area. ====<br /> <br /> # Enter your current teaching area email address.<br /> #* Kindoo recognizes that you are not the previous user associated with the email address and that you are using a different mobile device.<br /> # Click ''OK''.<br /> #* An email is sent asking you to confirm that the Kindoo account for the teaching area should be associated with a different mobile device.<br /> # Go to your teaching area email and open the Kindoo New Device Activation message.<br /> #* Select the option to activate the new device.<br /> # Return to Kindoo and enter the teaching area email address again.<br /> # Click ''OK''.<br /> #* The system recognizes a different Church account is being used to authenticate than the one previously linked to the Kindoo account. A message is sent to the teaching area email enabling you to approve the switch.<br /> # Open your teaching area email and find the Kindoo Login message.<br /> # Select the option to approve the login.<br /> # Sign in with your Church account to verify the account on your device<br /> <br /> See images below. <br /> [[File:Configure Kindoo 1.png|center|frameless|600x600px|Screenshots to help configure Kindoo in your current teaching area.]]<br /> [[File:Configure Kindoo 2.png|center|frameless|600x600px]]<br /> <br /> === Troubleshooting ===<br /> '''Our teaching email isn’t working. What do we do?''' First, reach out to the stake building representative to make sure your email has been granted access to the building you want access to. He or she can add users to the stake. The stake Kindoo manager should add the area teaching email as a user, and missionaries should log in to Kindoo using that email.<br /> <br /> '''Door Won’t Open?''' Ensure you’re close to the door. Try toggling Bluetooth off and back on, or restarting the Kindoo app.<br /> <br /> '''Connection Issues?''' Confirm that your phone’s data or Wi-Fi is on and try again. <br /> <br /> For additional troubleshooting information, see the [[KindooTroubleshooting|Kindoo Troubleshooting page]].</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=AccessingMeetinghouseswithKindooMembersandGuests&diff=77025 2025-03-20T21:05:25Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo Members and Guests }}<br /> <br /> [https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Accessing Meetinghouses with Kindoo Members and Guests<br /> <br /> === Introduction ===<br /> Kindoo is an electronic building access app that allows users to enter a building using a smartphone. Using Kindoo enhances the security of our meetinghouses by providing a simpler way for leaders to manage who has access.<br /> <br /> === Getting Started ===<br /> <br /> # '''Open Your Kindoo Invitation Email:''' Wait until you receive an email inviting you to download the Kindoo app; this should come to the email associated with your Church account. Then click the link in the email to download the app from your phone’s app store.<br /> # '''Install the App:''' Follow the app store instructions, then open the Kindoo app on your phone.<br /> # '''Allow Necessary Permissions:''' Enable access to your device’s location and Bluetooth to connect to nearby doors.<br /> # '''Sign In:''' When prompted, enter the email address that the Kindoo invitation was sent to. Then, on the ChurchofJesusChrist.org sign-in page, use your Church account credentials to verify access.<br /> [[File:Step-by-step Screenshots.png|alt=Step-by-step screenshots for downloading the Kindoo application.|center|thumb|1200x1200px|Step-by-step screenshots for downloading the Kindoo application. ]]<br /> <br /> === '''Opening Doors:''' ===<br /> <br /> # Near the building entrance, open the Kindoo app on your phone.<br /> # Locate accessible doors by clicking on the Wi-Fi symbol in the bottom-left corner of the app.<br /> # Stand 3–5 feet from the door and tap ''Open'' on the screen.<br /> [[File:Opening Doors in Kindoo (1).png|alt=Opening Doors in Kindoo|center|thumb|1033x1033px|Step-by-step instructions for opening doors with Kindoo.]]<br /> <br /> ===Troubleshooting===<br /> <br /> * '''Door Won’t Open?''' Ensure you’re close to the door equipped with Kindoo (look for the sticker). Try turning Bluetooth off and back on, or restarting the Kindoo app.<br /> <br /> * '''Access Denied?''' Contact your local leader to confirm access permissions.<br /> <br /> * '''Connection Issues?''' Confirm that your phone’s data or Wi-Fi is on and try again.<br /> <br /> For additional troubleshooting information, see the Kindoo Troubleshooting page.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=CallingswithAutomaticKindooAccess&diff=77024 2025-03-20T21:04:45Z

<p>Button23r: </p> <hr /> <div>[https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&amp;lang=eng Meetinghouse Access] &gt; [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] &gt; Callings with Automatic Kindoo Access<br /> <br /> These are the callings that receive automatic access based on who is assigned to each of these callings in Leader and Clerk Resources (LCR).  <br /> <br /> {{DISPLAYTITLE:Callings with Automatic Kindoo Access}}<br /> {| class=&quot;wikitable&quot;<br /> |+Callings with Automatic Kindoo Access<br /> |-<br /> !Ward Callings!!Stake Callings!!Branch Callings<br /> !District Callings<br /> |-<br /> |Bishop||Stake President||Branch President<br /> |District President<br /> |-<br /> |Bishopric First Counselor||Stake Presidency First Counselor||Branch Presidency First Counselor<br /> |District Presidency First Counselor<br /> |-<br /> |Bishopric Second Counselor||Stake Presidency Second Counselor||Branch Presidency Second Counselor<br /> |District Presidency Second Counselor<br /> |-<br /> |Ward Executive Secretary||Stake Executive Secretary||Branch Executive Secretary<br /> |District Executive Secretary<br /> |-<br /> |Ward Assistant Executive Secretary||Stake Assistant Executive Secretary||Branch Assistant Executive Secretary<br /> |District Assistant Executive Secretary<br /> |-<br /> |Ward Clerk||Stake Clerk||Branch Clerk<br /> |District Clerk<br /> |-<br /> |Ward Assistant Clerk||Stake Assistant Clerk ||Branch Assistant Clerk<br /> |District Assistant Clerk<br /> |-<br /> |Ward Assistant Clerk - Finance||Stake Assistant Clerk - Finance||Branch Assistant Clerk - Finance<br /> |District Assistant Clerk - Finance<br /> |-<br /> |Ward Assistant Clerk - Membership||Stake Assistant Clerk - Membership||Branch Assistant Clerk - Membership<br /> |District Assistant Clerk - Membership<br /> |-<br /> |Elders Quorum President||Stake High Councilor||Elders Quorum President<br /> |District Assistant Clerk - Technology Specialist<br /> |-<br /> |Relief Society President||Patriarch||Relief Society President<br /> |District Relief Society President<br /> |-<br /> |Young Women President||Stake Relief Society President||Young Women President<br /> |District Young Women President<br /> |-<br /> |Primary President||Stake Primary President||Primary President<br /> |District Primary President<br /> |-<br /> |Sunday School President||Stake Temple and Family History Consultant - Lead||Sunday School President<br /> |District Temple and Family History Consultant - Lead<br /> |-<br /> |Ward Mission Leader||Stake Activities Committee Chairman||Branch Mission Leader<br /> |District Activities Committee Chairman<br /> |-<br /> |Ward Temple and Family History Leader||Stake Building Representative||Branch Temple and Family History Leader<br /> |District Building Representative<br /> |-<br /> |Activities Committee Chairman||Stake Technology Specialist||Activities Committee Chairman<br /> |District Music Coordinator<br /> |-<br /> |Building Representative||Stake Music Coordinator||Building Representative<br /> |Acting District Leader<br /> |-<br /> |Accompanist|| ||Accompanist<br /> |District Young Men President<br /> |-<br /> |Music Leader|| ||Music Leader<br /> |District Sunday School President<br /> |-<br /> |Acting Ward Leader|| ||Acting Branch Leader<br /> |<br /> |}</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77021 2025-03-12T19:40:53Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system removes the challenge of sharing or transferring keys and improves the security of our meetinghouses.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ===== Granting User Access =====<br /> User access is granted through the Kindoo app. Automatic access for certain callings is in development. When this is ready, many callings will automatically gain access as soon as Kindoo is enabled in a stake. See the Callings with Automatic Access document to see a list of callings that, by default, will automatically be granted access.  <br /> <br /> If your stake has automatic access set up, you will only need to manually add users/callings who need building access that are not on the [[CallingswithAutomaticKindooAccess|Callings with Automatic Access list]]. <br /> <br /> If your stake does not yet have automatic access setup, all callings will need to be added manually in the Kindoo application.  <br /> <br /> ===== Other User Access =====<br /> Some users may require access in addition to those who will automatically be granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list   <br /> ** Early-morning seminary teacher (stake calling)   <br /> ** Primary activity day leaders  <br /> ** Counselor in Young Women’s organization  <br /> ** Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> ** Self-reliance courses  <br /> ** Youth basketball practices <br /> ** Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> ** Wedding receptions <br /> ** Family parties <br /> ** Blood drives <br /> <br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access) <br /> <br /> These types of users are defined as temporary users.  <br /> <br /> ===== Requesting Access Form =====<br /> In order to simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> * [https://forms.office.com/Pages/ShareFormPage.aspx?id=s-7mYddfqkquPGHo3rCbeZg9mNvrQB5Im8N-rYJNDQ5UMkJFT1JPSTNHNTA1NkJVNElMSVZUTk0zNC4u&amp;sharetoken=Mb6FM2bkgAqoEr1X9dnj Microsoft Form Building Access Request Template]<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who would grant access.   <br /> <br /> === Granting Access in Kindoo ===<br /> <br /> ===== Step 1: Ensure there are licenses available   =====<br /> These users will use one of the additional licenses allocated to each stake not used by individuals on the default callings list. Please use these licenses only as needed. An error will display if there are no licenses available. If you reach that error and feel that your stake needs additional licenses, please consult with your facilities manager (FM).  <br /> <br /> ===== Step 2: Define Access Rules =====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Here are a few examples:  <br /> <br /> * Access rule 1 = Redmond Ward Meetinghouse   <br /> ** Users can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> * Activity Days Leaders <br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m. <br /> <br /> * Single-Day Event (Example: a wedding or a blood drive) <br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> [[File:Access Rules Examples.png|638x638px|Examples of access rules.|frameless|center]]<br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.  <br /> <br /> ====== Create an Access Rule ======<br /> To create an access rule, follow these steps:  <br /> <br /> # Log in to the Kindoo mobile app.  <br /> # Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> # Click ''Access Rules''.<br /> # Click ''Add Access Rule'' at the top of the screen.  <br /> # Put in an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> # Select how you would like to put in the time periods users are allowed access.  <br /> #* Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow for access on a certain day each week.  <br /> #* From-To: Select this option for single-event access for events like weddings or blood drives.<br /> # Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> # Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> #* '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously-created user’s card to add them to this access rule.  <br /> #* '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> # Click ''Save''.<br /> [[File:Creating Access Rules.png|1050x1050px|Step-by-step instructions for creating access rules. |frameless|center]]<br /> [[File:Adding Users to an Access Rule Real.png|center|frameless|809x809px|How to add users to an access rule.]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM.'' <br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> # Click the stake you want to give the individual access to. <br /> # Select ''Users''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on ''Add Users''.<br /> # Select ''Add a Single User''.<br /> #* You can also add users in bulk by following the prompts in the app, downloading the .CSV template, filling it out with the user data, and then uploading it.<br /> # Enter the email address of the user in the text field at the top.<br /> # The user role should be Guest.<br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> # Click ''Save''.<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''.  <br /> # You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> # If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> # Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> # Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user.<br /> <br /> ====== Granting Local Full-time Missionaries Access ======<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org. <br /> <br /> === Troubleshooting ===<br /> '''Resending the Invitation Email''' <br /> <br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> '''Further Troubleshooting''' <br /> <br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77019 2025-03-07T22:47:25Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system removes the challenge of sharing or transferring keys and improves the security of our meetinghouses.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ===== Granting User Access =====<br /> User access is granted through the Kindoo app. Automatic access for certain callings is in development. When this is ready, many callings will automatically gain access as soon as Kindoo is enabled in a stake. See the Callings with Automatic Access document to see a list of callings that, by default, will automatically be granted access.  <br /> <br /> If your stake has automatic access set up, you will only need to manually add users/callings who need building access that are not on the Callings with Automatic Access list. <br /> <br /> If your stake does not yet have automatic access setup, all callings will need to be added manually in the Kindoo application.  <br /> <br /> ===== Other User Access =====<br /> Some users may require access in addition to those who will automatically be granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list   <br /> ** Early-morning seminary teacher (stake calling)   <br /> ** Primary activity day leaders  <br /> ** Counselor in Young Women’s organization  <br /> ** Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> ** Self-reliance courses  <br /> ** Youth basketball practices <br /> ** Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> ** Wedding receptions <br /> ** Family parties <br /> ** Blood drives <br /> <br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access) <br /> <br /> These types of users are defined as temporary users.  <br /> <br /> ===== Requesting Access Form =====<br /> In order to simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> * [https://forms.office.com/Pages/ShareFormPage.aspx?id=s-7mYddfqkquPGHo3rCbeZg9mNvrQB5Im8N-rYJNDQ5UMkJFT1JPSTNHNTA1NkJVNElMSVZUTk0zNC4u&amp;sharetoken=Mb6FM2bkgAqoEr1X9dnj Microsoft Form Building Access Request Template]<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who would grant access.   <br /> <br /> === Granting Access in Kindoo ===<br /> <br /> ===== Step 1: Ensure there are licenses available   =====<br /> These users will use one of the additional licenses allocated to each stake not used by individuals on the default callings list. Please use these licenses only as needed. An error will display if there are no licenses available. If you reach that error and feel that your stake needs additional licenses, please consult with your facilities manager (FM).  <br /> <br /> ===== Step 2: Define Access Rules =====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Here are a few examples:  <br /> <br /> * Access rule 1 = Redmond Ward Meetinghouse   <br /> ** Users can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> * Activity Days Leaders <br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m. <br /> <br /> * Single-Day Event (Example: a wedding or a blood drive) <br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> [[File:Access Rules Examples.png|638x638px|Examples of access rules.|frameless|center]]<br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.  <br /> <br /> ====== Create an Access Rule ======<br /> To create an access rule, follow these steps:  <br /> <br /> # Log in to the Kindoo mobile app.  <br /> # Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> # Click ''Access Rules''.<br /> # Click ''Add Access Rule'' at the top of the screen.  <br /> # Put in an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> # Select how you would like to put in the time periods users are allowed access.  <br /> #* Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow for access on a certain day each week.  <br /> #* From-To: Select this option for single-event access for events like weddings or blood drives.<br /> # Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> # Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> #* '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously-created user’s card to add them to this access rule.  <br /> #* '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> # Click ''Save''.<br /> [[File:Creating Access Rules.png|1050x1050px|Step-by-step instructions for creating access rules. |frameless|center]]<br /> [[File:Adding Users to an Access Rule Real.png|center|frameless|809x809px|How to add users to an access rule.]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM.'' <br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> # Click the stake you want to give the individual access to. <br /> # Select ''Users''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on ''Add Users''.<br /> # Select ''Add a Single User''.<br /> #* You can also add users in bulk by following the prompts in the app, downloading the .CSV template, filling it out with the user data, and then uploading it.<br /> # Enter the email address of the user in the text field at the top.<br /> # The user role should be Guest.<br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> # Click ''Save''.<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''.  <br /> # You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> # If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> # Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> # Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user.<br /> <br /> ====== Granting Local Full-time Missionaries Access ======<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org. <br /> <br /> === Troubleshooting ===<br /> '''Resending the Invitation Email''' <br /> <br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> '''Further Troubleshooting''' <br /> <br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=StakeKindooManagerInstructions&diff=77018 2025-03-07T21:34:51Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Stake Kindoo Manager Instructions}}<br /> <br /> === Kindoo Introduction ===<br /> Kindoo is an electronic building access solution that allows authorized users to unlock a building using their smartphone instead of a physical key or fob. Using this type of system removes the challenge of sharing or transferring keys and improves the security of our meetinghouses.  <br /> <br /> === Stake Kindoo Manager Responsibilities ===<br /> The stake Kindoo manager is the stake building representative or another individual that the stake president assigns. He or she will manage building access for the stake in the Kindoo application. Instructions on granting user access as well as details about who will be receiving automatic access can be found below. <br /> <br /> ===== Automatic User Access =====<br /> Many callings will automatically gain access as soon as Kindoo is enabled in a stake. See the Callings with Automatic Access document to see a list of callings that, by default, will automatically be granted access.  <br /> <br /> If your stake has automatic access set up, you will only need to manually add users/callings who need building access that are not on the Callings with Automatic Access list. <br /> <br /> If your stake does not yet have automatic access setup, all callings will need to be added manually in the Kindoo application.  <br /> <br /> ===== Other User Access =====<br /> Some users may require access in addition to those who will automatically be granted access. Below are some examples of individuals that may need building access. These individuals will need to be granted access manually by the stake Kindoo manager.  <br /> <br /> * Members needing repeat access due to a calling not included on the default list   <br /> ** Early-morning seminary teacher (stake calling)   <br /> ** Primary activity day leaders  <br /> ** Counselor in Young Women’s organization  <br /> ** Stake YW athletic directors <br /> <br /> * Members or guests needing access for a series of events <br /> ** Self-reliance courses  <br /> ** Youth basketball practices <br /> ** Weekly community volleyball nights <br /> <br /> * Members or guests needing to unlock a meetinghouse for a single activity or event  <br /> ** Wedding receptions <br /> ** Family parties <br /> ** Blood drives <br /> <br /> * Full-time missionaries in the area (see section below called “Granting Local Full-time Missionaries Access) <br /> <br /> These types of users are defined as temporary users.  <br /> <br /> ===== Requesting Access Form =====<br /> In order to simplify the process of individuals requesting access, the stake Kindoo manager may wish to create a form that will collect all the data they will need from the individual. See the link below for an example of a Microsoft Form template that could be used.  <br /> <br /> * [https://forms.office.com/Pages/ShareFormPage.aspx?id=s-7mYddfqkquPGHo3rCbeZg9mNvrQB5Im8N-rYJNDQ5UMkJFT1JPSTNHNTA1NkJVNElMSVZUTk0zNC4u&amp;sharetoken=Mb6FM2bkgAqoEr1X9dnj Microsoft Form Building Access Request Template]<br /> <br /> Individuals could also email their Bishopric or ward building representative and the request would be forwarded to the stake Kindoo manager who would grant access.   <br /> <br /> === Granting Access in Kindoo ===<br /> <br /> ===== Step 1: Ensure there are licenses available   =====<br /> These users will use one of the additional licenses allocated to each stake not used by individuals on the default callings list. Please use these licenses only as needed. An error will display if there are no licenses available. If you reach that error and feel that your stake needs additional licenses, please consult with your facilities manager (FM).  <br /> <br /> ===== Step 2: Define Access Rules =====<br /> An access rule specifies when a user is able to access a specific building and which door(s) they can access. Here are a few examples:  <br /> <br /> * Access rule 1 = Redmond Ward Meetinghouse   <br /> ** Users can enter the Redmond Ward Meetinghouse Mondays – Sundays between 6:00 a.m. and 12:00 p.m.  <br /> <br /> * Activity Days Leaders <br /> ** Users can enter the meetinghouse Tuesdays between 2:00 p.m. and 9:00 p.m. <br /> <br /> * Single-Day Event (Example: a wedding or a blood drive) <br /> ** Users can enter the meetinghouse on Saturday, February 11 between 9:00 a.m. and 9:00 p.m. <br /> [[File:Access Rules Examples.png|638x638px|Examples of access rules.|frameless|center]]<br /> <br /> Creating access schedules before you add additional users helps keep the building secure by only allowing access when it is needed.  <br /> <br /> Some access rules will be useful for several individuals and can be used repeatedly. Other access rules should have an expiration date/time to avoid having too many access rules in the app. An example of an access rule that should have an expiration date is if someone is using the building for a wedding. They will only need access for one day, so they don't need a lasting access rule.  <br /> <br /> Some access rules will already be created in the Kindoo app. For example, users who gain automatic access based on their calling data in Leader and Clerk Resources (LCR) will be assigned to an already created access rule.  <br /> <br /> ====== Create an Access Rule ======<br /> To create an access rule, follow these steps:  <br /> <br /> # Log in to the Kindoo mobile app.  <br /> # Click the ''Home icon'' at the bottom of the screen and select the Stake/Site you want to add an access rule for.  <br /> # Click ''Access Rules''.<br /> # Click ''Add Access Rule'' at the top of the screen.  <br /> # Put in an access rule name at the top of your screen (for example: Red Church General Member Access).<br /> # Select how you would like to put in the time periods users are allowed access.  <br /> #* Weekly: Some users, like activity days leaders, may need access every week on a certain day. Select Weekly to allow for access on a certain day each week.  <br /> #* From-To: Select this option for single-event access for events like weddings or blood drives.<br /> # Click on the ''Entry Points'' tab and select the doors you want guests to access with this access schedule.<br /> # Add users. You can either add users from the access rule or add an access rule to an individual user.<br /> #* '''Adding users from an access rule:''' Click on the Users tab and toggle the switch on a previously-created user’s card to add them to this access rule.  <br /> #* '''Adding access rules to a user''': From the user’s profile, select Add Access Right at the top of the page. Select the access rule you want that user to have.<br /> # Click ''Save''.<br /> [[File:Creating Access Rules.png|1050x1050px|Step-by-step instructions for creating access rules. |frameless|center]]<br /> [[File:Adding Users to an Access Rule Real.png|center|frameless|809x809px|How to add users to an access rule.]]<br /> <br /> ===== Step 3: Add a User =====<br /> ''Note: When adding users, keep in mind that there are a limited number of user licenses. Only give access as needed. If more licenses are needed, please contact your local FM.'' <br /> <br /> After you’ve added access rules, you can add users and select the access rule they will use.  <br /> <br /> # Click the stake you want to give the individual access to. <br /> # Select ''Users''. The app will display a list of authorized users for the stake.  <br /> # At the top of the screen, click on ''Add Users''.<br /> # Select ''Add a Single User''.<br /> #* You can also add users in bulk by following the prompts in the app, downloading the .CSV template, filling it out with the user data, and then uploading it.<br /> # Enter the email address of the user in the text field at the top.<br /> # The user role should be Guest.<br /> # Put in a description of who the user is. We recommend this naming convention: [Unit Name] - [Calling Name]. Example: Redmond 1st Ward – Bishop.<br /> # Click ''Save''.<br /> # If the user you are inviting does not have a Kindoo account, Kindoo will confirm that you want to invite them to Kindoo. Click ''OK''.  <br /> # You will then be asked if you would like to define the access rights for the user. Click ''Yes''.<br /> # If you’d like to add an access rule you’ve already created to this user, select ''Access Rule'' and click ''Next''.<br /> # Select the access rule(s) you created prior that will allow this user to access the correct building(s) and door(s).  <br /> # Click ''Save'' and select the back arrow in the upper left corner to leave the screen once you have confirmed everything looks accurate for this user.<br /> <br /> ====== Granting Local Full-time Missionaries Access ======<br /> Each stake Kindoo manager will need to reach out to the missionaries serving their stake and give them building access. Every teaching area for missionaries has a teaching area email. This is the email that should be associated with access to the buildings. Missionaries will log in to Kindoo using that email instead of having to transfer Kindoo access every transfer. The local missionaries know their individual teaching emails and can give you the specific email to add. The teaching emails are formatted like the following: 123456789@missionary.org. <br /> <br /> === Troubleshooting ===<br /> '''Resending the Invitation Email''' <br /> <br /> If a user has not accepted the email invite to join Kindoo, there will be an option next to the user’s name to resend the invitation email. Simply click on that button to resend the invitation.  <br /> <br /> '''Further Troubleshooting''' <br /> <br /> See the [[KindooTroubleshooting|Kindoo Troubleshooting page]].  </div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=Kindoo&diff=77016 2025-03-06T17:51:40Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Kindoo - Electronic Building Access}}<br /> <br /> === Kindoo Overview ===<br /> Kindoo is an electronic building access solution that allows users to enter a building using their smartphone instead of a mechanical key. Using Kindoo will enhance the security of our meetinghouses by providing a simpler way for leaders to manage access.    <br /> <br /> The stake building representative (or other individual the stake president assigns) is responsible for managing the meetinghouse access for the stake. Building access will be automatically granted to [[CallingswithAutomaticKindooAccess|members with approved callings]]. Other members and guests can also receive access on an as-needed basis.  <br /> <br /> === How does Kindoo work?   ===<br /> An individual who has been granted building access approaches a door with a Kindoo device installed and opens the Kindoo app on their phone.  The user’s smartphone connects to the Kindoo device via Bluetooth, then the application uses the phone’s data connection to check the user’s permissions and unlock the door.  <br /> <br /> === Who can use Kindoo?   ===<br /> <br /> * Church members with specified callings will receive automatic access <br /> <br /> * Full-time proselyting missionaries, other members, and guests can be given access by the stake Kindoo manager <br /> <br /> === How do I use Kindoo? ===<br /> For more information on how to use Kindoo, see the following pages:  <br /> <br /> * [[AccessingMeetinghouseswithKindooMembersandGuests|Accessing Meetinghouses with Kindoo for Members and Guests]]  <br /> <br /> * [[AccessingMeetinghouseswithKindooMissionaries|Accessing Meetinghouses with Kindoo for Missionaries]]  <br /> <br /> * [[StakeKindooManagerInstructions|Stake Kindoo Manager Instructions]]  <br /> <br /> === Troubleshooting Help   ===<br /> If you need additional help, please see the [[KindooTroubleshooting|Kindoo Troubleshooting page]] or reach out to your stake building representative for help.  <br /> [[Category:Facilities]]</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=AccessingMeetinghouseswithKindooMissionaries&diff=77015 2025-02-28T22:48:09Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo for Missionaries}}<br /> <br /> === Kindoo Introduction ===<br /> The Kindoo application allows you to use your phone to open a meetinghouse door in your teaching area instead of using a key or a fob.<br /> <br /> Note: Only one person in a companionship will be able to use Kindoo on their device. Before following the steps below, please determine which companion will configure Kindoo on their device.<br /> <br /> === Getting Started in Areas New to Kindoo ===<br /> <br /> ==== Installing the App ====<br /> If a new teaching area was recently created, or if missionaries have never used Kindoo in your teaching area: <br /> <br /> # Open the Kindoo invitation that was sent to the teaching area email.<br /> # If you do not have a Kindoo invitation in your teaching area email, contact the stake building representative to receive access.<br /> # Click on the link to download the Kindoo app or go to the Maas360 App Catalog to download from there.<br /> <br /> If previous missionaries were already using Kindoo in your teaching area, you won’t receive a new invitation email.<br /> <br /> ==== Allow Necessary Permissions ====<br /> Enable access to your device’s location and Bluetooth to connect to nearby doors. <br /> <br /> ==== Sign In ====<br /> <br /> # Open the app.<br /> # When prompted, enter the email address associated with your teaching area. <br /> #* The teaching area email address has a format like 123456789@missionary.org where 123465789 corresponds to the teaching area number. If you have forgotten your teaching area email, go to mail.missionary.org and sign in using your Church account information.<br /> # On the Church account sign-in page, use your personal Church account username and password to verify access.<br /> <br /> === Open a Meetinghouse Door Using Kindoo ===<br /> <br /> # Stand within 3–5 feet of the building entrance door and open Kindoo on your mobile device.<br /> # Locate accessible doors by clicking on the Wi-Fi icon (A black wifi symbol in the bottom-left corner of the app.)<br /> # Tap ''Open'' on the screen.<br /> <br /> Note: Doors equipped with Kindoo will display the following sticker: <br /> <br /> === Reconfiguring Kindoo after a Transfer ===<br /> If you are transferred to an area where Kindoo is used to manage meetinghouse access, determine which missionary in the companionship will use Kindoo on their device. You will need to configure Kindoo to work with the meetinghouse(s) in your new teaching area.<br /> <br /> ==== If you do not have Kindoo, install the app. ====<br /> <br /> # Go to the Maas 360 catalog and download the app.<br /> # Enable access to your device’s location and Bluetooth to connect to nearby doors.<br /> <br /> ==== If you used Kindoo in a previous area, open the app and log out. ====<br /> <br /> # Open the app and go to the Profile by selecting the person icon on the lower right.<br /> # Scroll down on the Profile screen and log out.<br /> #* This will prompt you to log back in and enable you to enter a different account email address.<br /> <br /> ==== Configure Kindoo for your current teaching area. ====<br /> <br /> # Enter your current teaching area email address.<br /> #* Kindoo recognizes that you are not the previous user associated with the email address and that you are using a different mobile device.<br /> # Click ''OK''.<br /> #* An email is sent asking you to confirm that the Kindoo account for the teaching area should be associated with a different mobile device.<br /> # Go to your teaching area email and open the Kindoo New Device Activation message.<br /> #* Select the option to activate the new device.<br /> # Return to Kindoo and enter the teaching area email address again.<br /> # Click ''OK''.<br /> #* The system recognizes a different Church account is being used to authenticate than the one previously linked to the Kindoo account. A message is sent to the teaching area email enabling you to approve the switch.<br /> # Open your teaching area email and find the Kindoo Login message.<br /> # Select the option to approve the login.<br /> # Sign in with your Church account to verify the account on your device<br /> <br /> See images below. <br /> [[File:Configure Kindoo 1.png|center|frameless|600x600px|Screenshots to help configure Kindoo in your current teaching area.]]<br /> [[File:Configure Kindoo 2.png|center|frameless|600x600px]]<br /> <br /> === Troubleshooting ===<br /> '''Our teaching email isn’t working. What do we do?''' First, reach out to the stake building representative to make sure your email has been granted access to the building you want access to. He or she can add users to the stake. The stake Kindoo manager should add the area teaching email as a user, and missionaries should log in to Kindoo using that email.<br /> <br /> '''Door Won’t Open?''' Ensure you’re close to the door. Try toggling Bluetooth off and back on, or restarting the Kindoo app.<br /> <br /> '''Connection Issues?''' Confirm that your phone’s data or Wi-Fi is on and try again. <br /> <br /> For additional troubleshooting information, see the [[KindooTroubleshooting|Kindoo Troubleshooting page]].</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:Configure_Kindoo_2.png&diff=77014 2025-02-28T22:45:32Z

<p>Button23r: </p> <hr /> <div>How to configure Kindoo in your current teaching area.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:Configure_Kindoo_1.png&diff=77013 2025-02-28T22:44:33Z

<p>Button23r: </p> <hr /> <div>How to configure Kindoo in your current teaching area.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=AccessingMeetinghouseswithKindooMissionaries&diff=77012 2025-02-28T22:38:44Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo for Missionaries}}<br /> <br /> === Kindoo Introduction ===<br /> The Kindoo application allows you to use your phone to open a meetinghouse door in your teaching area instead of using a key or a fob.<br /> <br /> Note: Only one person in a companionship will be able to use Kindoo on their device. Before following the steps below, please determine which companion will configure Kindoo on their device.<br /> <br /> === Getting Started in Areas New to Kindoo ===<br /> <br /> ==== Installing the App ====<br /> If a new teaching area was recently created, or if missionaries have never used Kindoo in your teaching area: <br /> <br /> # Open the Kindoo invitation that was sent to the teaching area email.<br /> # If you do not have a Kindoo invitation in your teaching area email, contact the stake building representative to receive access.<br /> # Click on the link to download the Kindoo app or go to the Maas360 App Catalog to download from there.<br /> <br /> If previous missionaries were already using Kindoo in your teaching area, you won’t receive a new invitation email.<br /> <br /> ==== Allow Necessary Permissions ====<br /> Enable access to your device’s location and Bluetooth to connect to nearby doors. <br /> <br /> ==== Sign In ====<br /> <br /> # Open the app.<br /> # When prompted, enter the email address associated with your teaching area. <br /> #* The teaching area email address has a format like 123456789@missionary.org where 123465789 corresponds to the teaching area number. If you have forgotten your teaching area email, go to mail.missionary.org and sign in using your Church account information.<br /> # On the Church account sign-in page, use your personal Church account username and password to verify access.<br /> <br /> === Open a Meetinghouse Door Using Kindoo ===<br /> <br /> # Stand within 3–5 feet of the building entrance door and open Kindoo on your mobile device.<br /> # Locate accessible doors by clicking on the Wi-Fi icon (A black wifi symbol in the bottom-left corner of the app.)<br /> # Tap ''Open'' on the screen.<br /> <br /> Note: Doors equipped with Kindoo will display the following sticker: <br /> <br /> === Reconfiguring Kindoo after a Transfer ===<br /> If you are transferred to an area where Kindoo is used to manage meetinghouse access, determine which missionary in the companionship will use Kindoo on their device. You will need to configure Kindoo to work with the meetinghouse(s) in your new teaching area.<br /> <br /> ==== If you do not have Kindoo, install the app. ====<br /> <br /> # Go to the Maas 360 catalog and download the app.<br /> # Enable access to your device’s location and Bluetooth to connect to nearby doors.<br /> <br /> ==== If you used Kindoo in a previous area, open the app and log out. ====<br /> <br /> # Open the app and go to the Profile by selecting the person icon on the lower right.<br /> # Scroll down on the Profile screen and log out.<br /> #* This will prompt you to log back in and enable you to enter a different account email address.<br /> <br /> ==== Configure Kindoo for your current teaching area. ====<br /> <br /> # Enter your current teaching area email address.<br /> #* Kindoo recognizes that you are not the previous user associated with the email address and that you are using a different mobile device.<br /> # Click ''OK''.<br /> #* An email is sent asking you to confirm that the Kindoo account for the teaching area should be associated with a different mobile device.<br /> # Go to your teaching area email and open the Kindoo New Device Activation message.<br /> #* Select the option to activate the new device.<br /> # Return to Kindoo and enter the teaching area email address again.<br /> # Click ''OK''.<br /> #* The system recognizes a different Church account is being used to authenticate than the one previously linked to the Kindoo account. A message is sent to the teaching area email enabling you to approve the switch.<br /> # Open your teaching area email and find the Kindoo Login message.<br /> # Select the option to approve the login.<br /> # Sign in with your Church account to verify the account on your device<br /> <br /> See images below. <br /> [[File:Missionary Screenshots.jpg|center|frameless|400x400px|Screenshots to help configure Kindoo in your current teaching area. ]] <br /> <br /> === Troubleshooting ===<br /> '''Our teaching email isn’t working. What do we do?''' First, reach out to the stake building representative to make sure your email has been granted access to the building you want access to. He or she can add users to the stake. The stake Kindoo manager should add the area teaching email as a user, and missionaries should log in to Kindoo using that email.<br /> <br /> '''Door Won’t Open?''' Ensure you’re close to the door. Try toggling Bluetooth off and back on, or restarting the Kindoo app.<br /> <br /> '''Connection Issues?''' Confirm that your phone’s data or Wi-Fi is on and try again. <br /> <br /> For additional troubleshooting information, see the [[KindooTroubleshooting|Kindoo Troubleshooting page]].</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:Missionary_Screenshots.jpg&diff=77011 2025-02-28T22:37:54Z

<p>Button23r: </p> <hr /> <div>Screenshots</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=File:Profile_Log_Out.jpg&diff=77010 2025-02-28T21:36:46Z

<p>Button23r: </p> <hr /> <div>Profile button to log out.</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=CallingswithAutomaticKindooAccess&diff=77009 2025-02-27T18:41:30Z

<p>Button23r: </p> <hr /> <div>These are the callings that receive automatic access based on who is assigned to each of these callings in Leader and Clerk Resources (LCR).  <br /> <br /> {{DISPLAYTITLE:Callings with Automatic Kindoo Access}}<br /> {| class=&quot;wikitable&quot;<br /> |+Callings with Automatic Kindoo Access<br /> |-<br /> !Ward Callings!!Stake Callings!!Branch Callings<br /> !District Callings<br /> |-<br /> |Bishop||Stake President||Branch President<br /> |District President<br /> |-<br /> |Bishopric First Counselor||Stake Presidency First Counselor||Branch Presidency First Counselor<br /> |District Presidency First Counselor<br /> |-<br /> |Bishopric Second Counselor||Stake Presidency Second Counselor||Branch Presidency Second Counselor<br /> |District Presidency Second Counselor<br /> |-<br /> |Ward Executive Secretary||Stake Executive Secretary||Branch Executive Secretary<br /> |District Executive Secretary<br /> |-<br /> |Ward Assistant Executive Secretary||Stake Assistant Executive Secretary||Branch Assistant Executive Secretary<br /> |District Assistant Executive Secretary<br /> |-<br /> |Ward Clerk||Stake Clerk||Branch Clerk<br /> |District Clerk<br /> |-<br /> |Ward Assistant Clerk||Stake Assistant Clerk ||Branch Assistant Clerk<br /> |District Assistant Clerk<br /> |-<br /> |Ward Assistant Clerk - Finance||Stake Assistant Clerk - Finance||Branch Assistant Clerk - Finance<br /> |District Assistant Clerk - Finance<br /> |-<br /> |Ward Assistant Clerk - Membership||Stake Assistant Clerk - Membership||Branch Assistant Clerk - Membership<br /> |District Assistant Clerk - Membership<br /> |-<br /> |Elders Quorum President||Stake High Councilor||Elders Quorum President<br /> |District Assistant Clerk - Technology Specialist<br /> |-<br /> |Relief Society President||Patriarch||Relief Society President<br /> |District Relief Society President<br /> |-<br /> |Young Women President||Stake Relief Society President||Young Women President<br /> |District Young Women President<br /> |-<br /> |Primary President||Stake Primary President||Primary President<br /> |District Primary President<br /> |-<br /> |Sunday School President||Stake Temple and Family History Consultant - Lead||Sunday School President<br /> |District Temple and Family History Consultant - Lead<br /> |-<br /> |Ward Mission Leader||Stake Activities Committee Chairman||Branch Mission Leader<br /> |District Activities Committee Chairman<br /> |-<br /> |Ward Temple and Family History Leader||Stake Building Representative||Branch Temple and Family History Leader<br /> |District Building Representative<br /> |-<br /> |Activities Committee Chairman||Stake Technology Specialist||Activities Committee Chairman<br /> |District Music Coordinator<br /> |-<br /> |Building Representative||Stake Music Coordinator||Building Representative<br /> |Acting District Leader<br /> |-<br /> |Accompanist|| ||Accompanist<br /> |District Young Men President<br /> |-<br /> |Music Leader|| ||Music Leader<br /> |District Sunday School President<br /> |-<br /> |Acting Ward Leader|| ||Acting Branch Leader<br /> |<br /> |}</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=AccessingMeetinghouseswithKindooMissionaries&diff=77008 2025-02-27T18:37:37Z

<p>Button23r: </p> <hr /> <div>{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo for Missionaries}}<br /> <br /> === Kindoo Introduction ===<br /> The Kindoo application allows you to use your phone to open a meetinghouse door in your teaching area instead of using a key or a fob.<br /> <br /> Note: Only one person in a companionship will be able to use Kindoo on their device. Before following the steps below, please determine which companion will configure Kindoo on their device.<br /> <br /> === Getting Started in Areas New to Kindoo ===<br /> <br /> ==== Installing the App ====<br /> If a new teaching area was recently created, or if missionaries have never used Kindoo in your teaching area: <br /> <br /> # Open the Kindoo invitation that was sent to the teaching area email.<br /> # If you do not have a Kindoo invitation in your teaching area email, contact the stake building representative to receive access.<br /> # Click on the link to download the Kindoo app or go to the Maas360 App Catalog to download from there.<br /> <br /> If previous missionaries were already using Kindoo in your teaching area, you won’t receive a new invitation email.<br /> <br /> ==== Allow Necessary Permissions ====<br /> Enable access to your device’s location and Bluetooth to connect to nearby doors. <br /> <br /> ==== Sign In ====<br /> <br /> # Open the app.<br /> # When prompted, enter the email address associated with your teaching area. <br /> #* The teaching area email address has a format like 123456789@missionary.org where 123465789 corresponds to the teaching area number. If you have forgotten your teaching area email, go to mail.missionary.org and sign in using your Church account information.<br /> # On the Church account sign-in page, use your personal Church account username and password to verify access.<br /> <br /> === Open a Meetinghouse Door Using Kindoo ===<br /> <br /> # Stand within 3–5 feet of the building entrance door and open Kindoo on your mobile device.<br /> # Locate accessible doors by clicking on the Wi-Fi icon (A black wifi symbol in the bottom-left corner of the app.)<br /> # Tap ''Open'' on the screen.<br /> <br /> Note: Doors equipped with Kindoo will display the following sticker: <br /> <br /> === Reconfiguring Kindoo after a Transfer ===<br /> If you are transferred to an area where Kindoo is used to manage meetinghouse access, determine which missionary in the companionship will use Kindoo on their device. You will need to configure Kindoo to work with the meetinghouse(s) in your new teaching area.<br /> <br /> ==== If you do not have Kindoo, install the app. ====<br /> <br /> # Go to the Maas 360 catalog and download the app.<br /> # Enable access to your device’s location and Bluetooth to connect to nearby doors.<br /> <br /> ==== If you used Kindoo in a previous area, open the app and log out. ====<br /> <br /> # Open the app and go to the Profile by selecting the person icon on the lower right.<br /> # Scroll down on the Profile screen and log out.<br /> #* This will prompt you to log back in and enable you to enter a different account email address.<br /> <br /> ==== Configure Kindoo for your current teaching area. ====<br /> <br /> # Enter your current teaching area email address.<br /> #* Kindoo recognizes that you are not the previous user associated with the email address and that you are using a different mobile device.<br /> # Click ''OK''.<br /> #* An email is sent asking you to confirm that the Kindoo account for the teaching area should be associated with a different mobile device.<br /> # Go to your teaching area email and open the Kindoo New Device Activation message.<br /> #* Select the option to activate the new device.<br /> # Return to Kindoo and enter the teaching area email address again.<br /> # Click ''OK''.<br /> #* The system recognizes a different Church account is being used to authenticate than the one previously linked to the Kindoo account. A message is sent to the teaching area email enabling you to approve the switch.<br /> # Open your teaching area email and find the Kindoo Login message.<br /> # Select the option to approve the login.<br /> # Sign in with your Church account to verify the account on your device<br /> <br /> See images below. <br /> <br /> === Troubleshooting ===<br /> '''Our teaching email isn’t working. What do we do?''' First, reach out to the stake building representative to make sure your email has been granted access to the building you want access to. He or she can add users to the stake. The stake Kindoo manager should add the area teaching email as a user, and missionaries should log in to Kindoo using that email.<br /> <br /> '''Door Won’t Open?''' Ensure you’re close to the door. Try toggling Bluetooth off and back on, or restarting the Kindoo app.<br /> <br /> '''Connection Issues?''' Confirm that your phone’s data or Wi-Fi is on and try again. <br /> <br /> For additional troubleshooting information, see the [[KindooTroubleshooting|Kindoo Troubleshooting page]].</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=AccessingMeetinghouseswithKindooMissionaries&diff=77007 2025-02-27T18:37:09Z

<p>Button23r: Created page with &quot;{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo Missionaries}} === Kindoo Introduction === The Kindoo application allows you to use your phone to open a meetinghouse door in your teaching area instead of using a key or a fob. Note: Only one person in a companionship will be able to use Kindoo on their device. Before following the steps below, please determine which companion will configure Kindoo on their device. === Getting Started in Areas New to Kindoo === ====...&quot;</p> <hr /> <div>{{DISPLAYTITLE:Accessing Meetinghouses with Kindoo Missionaries}}<br /> <br /> === Kindoo Introduction ===<br /> The Kindoo application allows you to use your phone to open a meetinghouse door in your teaching area instead of using a key or a fob.<br /> <br /> Note: Only one person in a companionship will be able to use Kindoo on their device. Before following the steps below, please determine which companion will configure Kindoo on their device.<br /> <br /> === Getting Started in Areas New to Kindoo ===<br /> <br /> ==== Installing the App ====<br /> If a new teaching area was recently created, or if missionaries have never used Kindoo in your teaching area: <br /> <br /> # Open the Kindoo invitation that was sent to the teaching area email.<br /> # If you do not have a Kindoo invitation in your teaching area email, contact the stake building representative to receive access.<br /> # Click on the link to download the Kindoo app or go to the Maas360 App Catalog to download from there.<br /> <br /> If previous missionaries were already using Kindoo in your teaching area, you won’t receive a new invitation email.<br /> <br /> ==== Allow Necessary Permissions ====<br /> Enable access to your device’s location and Bluetooth to connect to nearby doors. <br /> <br /> ==== Sign In ====<br /> <br /> # Open the app.<br /> # When prompted, enter the email address associated with your teaching area. <br /> #* The teaching area email address has a format like 123456789@missionary.org where 123465789 corresponds to the teaching area number. If you have forgotten your teaching area email, go to mail.missionary.org and sign in using your Church account information.<br /> # On the Church account sign-in page, use your personal Church account username and password to verify access.<br /> <br /> === Open a Meetinghouse Door Using Kindoo ===<br /> <br /> # Stand within 3–5 feet of the building entrance door and open Kindoo on your mobile device.<br /> # Locate accessible doors by clicking on the Wi-Fi icon (A black wifi symbol in the bottom-left corner of the app.)<br /> # Tap ''Open'' on the screen.<br /> <br /> Note: Doors equipped with Kindoo will display the following sticker: <br /> <br /> === Reconfiguring Kindoo after a Transfer ===<br /> If you are transferred to an area where Kindoo is used to manage meetinghouse access, determine which missionary in the companionship will use Kindoo on their device. You will need to configure Kindoo to work with the meetinghouse(s) in your new teaching area.<br /> <br /> ==== If you do not have Kindoo, install the app. ====<br /> <br /> # Go to the Maas 360 catalog and download the app.<br /> # Enable access to your device’s location and Bluetooth to connect to nearby doors.<br /> <br /> ==== If you used Kindoo in a previous area, open the app and log out. ====<br /> <br /> # Open the app and go to the Profile by selecting the person icon on the lower right.<br /> # Scroll down on the Profile screen and log out.<br /> #* This will prompt you to log back in and enable you to enter a different account email address.<br /> <br /> ==== Configure Kindoo for your current teaching area. ====<br /> <br /> # Enter your current teaching area email address.<br /> #* Kindoo recognizes that you are not the previous user associated with the email address and that you are using a different mobile device.<br /> # Click ''OK''.<br /> #* An email is sent asking you to confirm that the Kindoo account for the teaching area should be associated with a different mobile device.<br /> # Go to your teaching area email and open the Kindoo New Device Activation message.<br /> #* Select the option to activate the new device.<br /> # Return to Kindoo and enter the teaching area email address again.<br /> # Click ''OK''.<br /> #* The system recognizes a different Church account is being used to authenticate than the one previously linked to the Kindoo account. A message is sent to the teaching area email enabling you to approve the switch.<br /> # Open your teaching area email and find the Kindoo Login message.<br /> # Select the option to approve the login.<br /> # Sign in with your Church account to verify the account on your device<br /> <br /> See images below. <br /> <br /> === Troubleshooting ===<br /> '''Our teaching email isn’t working. What do we do?''' First, reach out to the stake building representative to make sure your email has been granted access to the building you want access to. He or she can add users to the stake. The stake Kindoo manager should add the area teaching email as a user, and missionaries should log in to Kindoo using that email.<br /> <br /> '''Door Won’t Open?''' Ensure you’re close to the door. Try toggling Bluetooth off and back on, or restarting the Kindoo app.<br /> <br /> '''Connection Issues?''' Confirm that your phone’s data or Wi-Fi is on and try again. <br /> <br /> For additional troubleshooting information, see the [[KindooTroubleshooting|Kindoo Troubleshooting page]].</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=CallingswithAutomaticKindooAccess&diff=77006 2025-02-27T18:03:07Z

<p>Button23r: Created page with &quot;{{DISPLAYTITLE:Callings with Automatic Kindoo Access}} {| class=&quot;wikitable&quot; |+Callings with Automatic Kindoo Access |- !Ward Callings!!Stake Callings!!Branch Callings !District Callings |- |Bishop||Stake President||Branch President |District President |- |Bishopric First Counselor||Stake Presidency First Counselor||Branch Presidency First Counselor |District Presidency First Counselor |- |Bishopric Second Counselor||Stake Presidency Second Counselor||Branch Presidency Se...&quot;</p> <hr /> <div>{{DISPLAYTITLE:Callings with Automatic Kindoo Access}}<br /> {| class=&quot;wikitable&quot;<br /> |+Callings with Automatic Kindoo Access<br /> |-<br /> !Ward Callings!!Stake Callings!!Branch Callings<br /> !District Callings<br /> |-<br /> |Bishop||Stake President||Branch President<br /> |District President<br /> |-<br /> |Bishopric First Counselor||Stake Presidency First Counselor||Branch Presidency First Counselor<br /> |District Presidency First Counselor<br /> |-<br /> |Bishopric Second Counselor||Stake Presidency Second Counselor||Branch Presidency Second Counselor<br /> |District Presidency Second Counselor<br /> |-<br /> |Ward Executive Secretary||Stake Executive Secretary||Branch Executive Secretary<br /> |District Executive Secretary<br /> |-<br /> |Ward Assistant Executive Secretary||Stake Assistant Executive Secretary||Branch Assistant Executive Secretary<br /> |District Assistant Executive Secretary<br /> |-<br /> |Ward Clerk||Stake Clerk||Branch Clerk<br /> |District Clerk<br /> |-<br /> |Ward Assistant Clerk||Stake Assistant Clerk ||Branch Assistant Clerk<br /> |District Assistant Clerk<br /> |-<br /> |Ward Assistant Clerk - Finance||Stake Assistant Clerk - Finance||Branch Assistant Clerk - Finance<br /> |District Assistant Clerk - Finance<br /> |-<br /> |Ward Assistant Clerk - Membership||Stake Assistant Clerk - Membership||Branch Assistant Clerk - Membership<br /> |District Assistant Clerk - Membership<br /> |-<br /> |Elders Quorum President||Stake High Councilor||Elders Quorum President<br /> |District Assistant Clerk - Technology Specialist<br /> |-<br /> |Relief Society President||Patriarch||Relief Society President<br /> |District Relief Society President<br /> |-<br /> |Young Women President||Stake Relief Society President||Young Women President<br /> |District Young Women President<br /> |-<br /> |Primary President||Stake Primary President||Primary President<br /> |District Primary President<br /> |-<br /> |Sunday School President||Stake Temple and Family History Consultant - Lead||Sunday School President<br /> |District Temple and Family History Consultant - Lead<br /> |-<br /> |Ward Mission Leader||Stake Activities Committee Chairman||Branch Mission Leader<br /> |District Activities Committee Chairman<br /> |-<br /> |Ward Temple and Family History Leader||Stake Building Representative||Branch Temple and Family History Leader<br /> |District Building Representative<br /> |-<br /> |Activities Committee Chairman||Stake Technology Specialist||Activities Committee Chairman<br /> |District Music Coordinator<br /> |-<br /> |Building Representative||Stake Music Coordinator||Building Representative<br /> |Acting District Leader<br /> |-<br /> |Accompanist|| ||Accompanist<br /> |District Young Men President<br /> |-<br /> |Music Leader|| ||Music Leader<br /> |District Sunday School President<br /> |-<br /> |Acting Ward Leader|| ||Acting Branch Leader<br /> |<br /> |}</div>

Button23r https://tech-test.churchofjesuschrist.org/wiki/index.php?title=KindooTroubleshooting&diff=77005 2025-02-27T17:40:22Z

<p>Button23r: Created page with &quot;{{DISPLAYTITLE:Kindoo Troubleshooting}} ==== Wi-Fi Access Issues ==== Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended. ==== Door Doesn’t Open After a Success Message ==== # Ensure you are standing 3–5 feet from the door and tap Open again. # If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on. # C...&quot;</p> <hr /> <div>{{DISPLAYTITLE:Kindoo Troubleshooting}}<br /> <br /> ==== Wi-Fi Access Issues ====<br /> Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.<br /> <br /> ==== Door Doesn’t Open After a Success Message ====<br /> <br /> # Ensure you are standing 3–5 feet from the door and tap Open again.<br /> # If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.<br /> # Close and reopen the Kindoo app.<br /> # If the issue persists, contact your local leaders via email and CC support@locktronics.com.<br /> <br /> ==== Missing Door/Kin on the Nearby Entry Points Page ====<br /> <br /> # Verify with your local leader that you have been granted access to the door.<br /> # Stand closer to the door to improve detection (within three feet of the door).<br /> # Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.<br /> <br /> === Error Messages ===<br /> <br /> ==== Denied Access Message ====<br /> This message indicates you do not have access to the selected door. Please contact your local leaders to request access. <br /> <br /> ==== Server Error Message ====<br /> Restart the Kindoo app to reconnect to the server. <br /> <br /> Confirm your phone’s data or Wi-Fi connection is enabled.<br /> <br /> === Support ===<br /> For further assistance or more information, email support@locktronics.com or visit https://web.kindoo.tech/. <br /> <br /> {{DEFAULTSORT:Kindoo Troubleshooting}}</div>

Button23r