Remove Missionary from Online Donation Slip

[bjelmer]

I have a missionary whose family moved out of the ward. Responsibility for the missionary has been transferred to the new ward. However, the missionary still appears in the dropdown on the online donation slip. How do I remove her?

[jonesrk]

Make sure she has a balance of 0. Normally after they finish their missions it takes a couple of months at 0 to be reomoved, I don't know if after a transfer it it the same.

[jagflynn]

A YM's family moved out of state shortly after he left on his mission. Though we transferred funding responsibilities to his family's current ward and stake on 10 November 2024, he still appears on the dropdown menu for our ward's missionary fund. In November 2025, we transferred the balance to his family's ward (via the respective stake clerks). So, the balance was zero for about 10 days until a ward member donated $5. Today's balance is $101. I want to make the next transfer so that it can be credited in a timely manner near the forthcoming end of his mission. By sharing the end date of his mission, I hope to preempt ward members from continuing to contribute toward this YM's mission after his balance is zero.

[jdlessley]

A YM's family moved out of state shortly after he left on his mission. Though we transferred funding responsibilities to his family's current ward and stake on 10 November 2024, he still appears on the dropdown menu for our ward's missionary fund.

There appear to be some missing steps that may, or may not, have been taken. I can't tell if they were taken from your post.

There are four units identified with a missionary; the home unit, the submitting unit, the funding unit, and the membership unit. You can check what each is in the Missionary Online Recommendation System (MORS) in LCR. If the missionary does not appear in MORS for your ward, then all the steps to transfer a missionary to another unit have been completed in the system. If that is the case, then contact the Global Services Department (GSD) support line for additional assistance.

If the missionary appears in MORS for your ward and your ward is listed as the funding unit or even possibly the home unit or membership unit, then the transfer has not been fully completed. This will also require a call to the GSD to resolve.

My personal experience as recently as this month, June, that a call to the GSD is necessary to complete a transfer. In my case, even though both bishops agreed to the transfer in the system, a call to the GSD was needed to set the effect date of transfer and the fund amount to be transferred (from an account with a positive balance) as well as to ensure the home unit designation was transferred; even though the missionary's membership record had been moved to the new ward two months earlier along with the missionary's family records.

My conversation with with the GSD support person indicated that the most reliable method of transferring financial responsibility is by calling the GSD and telling them; a) both bishops agree to a transfer date, b) both bishops agree to a transfer of funds and the amount if the missionary's category is positive, and c) the missionary record has been moved out to the new ward and that ward will also be the home unit. I didn't ask about, and they didn't offer, what would need to be done if there was a negative balance in the missionary's category on the effective date of transfer.

My experience this month along with your post indicate to me there are some changes in the system that are not working as expected and need a constant watchful eye on. Involve the GSD when things do not appear to happen as expected.

[jagflynn]

There are four units identified with a missionary; the home unit, the submitting unit, the funding unit, and the membership unit.

My ward is only the submitting unit. His parents' ward is the home, funding, and membership unit.

[jdlessley]

There are four units identified with a missionary; the home unit, the submitting unit, the funding unit, and the membership unit.

My ward is only the submitting unit. His parents' ward is the home, funding, and membership unit.

Have you verified that in MORS?
If so, then your only course of action is contacting GSD.