Gospel Library Won't Load

[LauraClayton]

Morning, all!

Not sure what's happening here. My computer's GL won't completely load, getting stuck at "Reloading Last Session." Yesterday it was working fine after the new 6.5.000 updates. (My husband's GL works fine on his computer.) Anyone know where I should begin troubleshooting? TIA!

Laura

[carsonm]

As I can't tell if you have Windows 10 or 11, The following directions are for Windows 11 to resolve this issue. . The directions for Windows 10 are simular but a few adjustments to the directions. .

Instead of just trying to uninstall and then reinstall the Gospel LIbrary app for Windows app try the following.

1) Go to Settings (for Windows)
2) in the search area of the settings type " installed apps" and hit enter
3) Find the Gospel Libray app and then on the right side where you see "...." left click on it and choose advanced options.
4) in the advanced options for the app, you will see "terminate" "repair" and "reset"
5) Starting with Terminate, you can choose it, wait a little bit for Windows to process it and then see if you can lauch the app.
6) If that does not work, then try repair first, then reset, each time allowing a little time for Windows to process and then trying to lauch the app after each action.

Some times (not all the time needed) after a major update installs I have seen when doing this resolves the issue of the first time lauch.

[LauraClayton]

Thank you so very much for taking the time to respond. It was so kind of you, especially for someone who feels so ignorant about all these types of things. You're a gem!

Laura

[nicholasgoddard]

This issue with Gospel Library for windows not loading has been going on for years now. Every few days it occurs, at least on my windows machine. I have to go back and reset the app and it erases all my data and I have to start all over again. Repair does not work. I have sent this to the church for tech help probably ten times now to get them to repair and it is falling of deaf ears. It seems like no one is interested in fixing the issue. They just tell you to reset it.

[sbradshaw]

This issue with Gospel Library for windows not loading has been going on for years now. Every few days it occurs, at least on my windows machine. I have to go back and reset the app and it erases all my data and I have to start all over again. Repair does not work. I have sent this to the church for tech help probably ten times now to get them to repair and it is falling of deaf ears. It seems like no one is interested in fixing the issue. They just tell you to reset it.

Have you used the in-app feedback option? Windows Gospel Library is maintained by volunteers, not employees, so regular Church feedback channels (like the Feedback link at the bottom of the Church website) may not work for getting in contact with that team.