Missionary Account Problem

[ncjorgensenAZ]

Hello, I'm in the office for my mission and in charge of technology. A missionary has come to me with this problem with his missionary email account that I have no idea how to fix. Has anyone run into this before and knows how to fix it? Or atleast knows where to go for help? Thanks.

[lajackson]

A missionary has come to me with this problem with his missionary email account that I have no idea how to fix.

You will probably need to contact the Global Services Department to get help with this error.

[richielloydbrown]

Yes. The Global Service Department will be able to resolve this issue. https://missionarysupport.churchofjesuschrist.org. Sometimes this happens if a missionary had a temporary covid reassignment, or if they had been on leave.

[Adrienkanyiki]

My missionary email address is unavailable and there is no access to my missionary email address [removed]

[Moderator edit: Removed email address. This is a public forum.]

[rmrichesjr]

My missionary email address is unavailable and there is no access to my missionary email address [removed]

Are you a current or returned missionary? If returned, you need to get access extended if you're not already too late for that. I'll find the thread that has the information momentarily.

[rmrichesjr]

My missionary email address is unavailable and there is no access to my missionary email address [removed]

If you're a returned missionary, this appears to be the latest information on expiration times and extending access:

viewtopic.php?p=261278#p261278