Donation account deleted

[lasanyc]

Got an email this morning that said my bank account had been deleted from my church account:

Bank Account Deleted

Bank account ****** has been deleted from your online donor profile. Donations can no longer be made from this bank account.

You have received this email for one of the following possible reasons:
You deleted the bank account from your online donor profile in the Online Donation application.
We have received notification from your bank that the account information you provided was incorrect or your bank returned a transaction as unauthorized.
You have had consecutive donations returned from your bank.
Any donations made with this bank account that could not go through will be reversed in the next 1-2 business days. You can set up a new bank account by logging into Online Donations and selecting the Settings menu option and clicking on the Add Account button.

For more information, sign in to Online Donations at https://www.ChurchofJesusChrist.org/donations.

Contacted my bank and all transactions have gone through that I have made, nothing has bounced, and I did not delete the account. We've been using this account successfully for years without any problems. I went into my church account and sure enough, the bank account info has been deleted. Wondering if there is a programming error or some other problem. At first I thought I had been "fished" Help?

[ctrejo]

I got a notice that my bank account had been deleted. None of the possible reasons apply. The site will not allow me to reenter the bank information. Have been using this account for years. What can I do? The bank had no suggestions. Please advise.

[davesudweeks]

I got a notice that my bank account had been deleted. None of the possible reasons apply. The site will not allow me to reenter the bank information. Have been using this account for years. What can I do? The bank had no suggestions. Please advise.

The only thing I can recommend is ask your ward/branch clerk to help you contact support. Perhaps they can see the reason the account was dropped from your profile.

[leighwebster]

My account has been deleted. My institution's transit and institution numbers are not accepted. They are [deleted]. Please advise how I can get registered. My January donation was reversed because " account not found.

[Bank numbers deleted. This is a public forum.]

[davesudweeks]

My account has been deleted. My institution's transit and institution numbers are not accepted. They are [deleted]. Please advise how I can get registered. My January donation was reversed because " account not found.

[Bank numbers deleted. This is a public forum.]

I recommend you read and follow the post just before yours.

[kathleenlaverne]

My Husband passed away April 2018. I did not get a tax decution end of year statement from the NewCastle Ward Utah ward as I was moving to Florida. My name was not on his account to view. I have not filed 2018 federal taxes as one reason is this situation of not knowing our tithing/fast offering donations. I can not get into my husband online account to see or look up past donation for 2018. Therefore, how can I get the year end statement of the tithing we paid under my husband's account? Who do I contact for the help I need? Thank you and be blessed. [Personal identification removed - this is a public forum.]

[russellhltn]

Who do I contact for the help I need?

I'd ask your ward clerk to help put you in touch with church headquarters.