Moved countries, donations hasn't updated

Discussions about the Online Donation system.
stevenyerks
New Member
Posts: 1
Joined: Sun May 02, 2021 2:57 pm

Moved countries, donations hasn't updated

Post by stevenyerks »

My record is moved from Mexico back to US. Ward records show it was transferred already. But when I was trying to make online donation, the set up is still Mexican peso. How ca I start donating in US dollars again?
lajackson
Community Moderators
Posts: 11887
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Moved countries, donations hasn't updated

Post by lajackson »

I believe that if you send an email to onlinedonationsupport@churchofjesuschrist.org and explain your situation they may be able to help you.
jonesrk
Church Employee
Church Employee
Posts: 2639
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Moved countries, donations hasn't updated

Post by jonesrk »

If your records were moved today you might want to give it a day to see it that works its way through the system. Some of the processes happen overnight in the church systems.

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