2FA login issue

[marciastewart8]

I am trying to sign into Tools. We just came home from a mission to The Netherlands and the 2-step authenticator code is being sent to my Dutch phone number which I no longer have. Suggestions?

[caillines]

Underneath the code box it should have a link that says "try another way". Try clicking that. If you've set up another 2FA method you should be able to select it.
If you haven't set up another method, you might need to call the global service centre (you can ask your clerk for the phone number), and call them to get 2FA deactivated so you can set it up with the correct details.