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Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
AntamanovSY
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Posts: 1
Joined: Sun Dec 17, 2023 1:22 pm

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Post by AntamanovSY »

Whenever I click on Donations secton of the Resources button, i get the following message: |This account has been disabled, please use your active user account.|
2023-12-18_00-27-32.png
Is there a way to fix it?
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jdlessley
Community Moderators
Posts: 10846
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: This account has been disabled, please use your active user account.

Post by jdlessley »

Check to see that the Church Account you are using has your membership record number (MRN) registered in the profile. It is possible you have more than one Church account and are attempting to access the donations page with one that does not have your MRN registered. You can recover the Church Account with your MRN registered by following the instructions in the first topic thread in this forum titled PLEASE READ FIRST: Answers to Most Church Account Problems
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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