Current and Former Cities Appear in Member's Address
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jagflynn
- New Member
- Posts: 30
- Joined: Sat Jul 20, 2013 12:34 pm
- Location: Waco, Texas, USA
Current and Former Cities Appear in Member's Address
View and compare two attached screenshots. A family recently moved into my ward. In LCR and Member Tools, the city, state, and zip code of their former address appear between their current street address and their current city, state, and zip code. When I open the edit screen, the city, state, and zip code of their former address does not appear. Any suggestions about how to resolve this issue?
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jagflynn@hotmail.com
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russellhltn
- Community Administrator
- Posts: 36484
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Current and Former Cities Appear in Member's Address
I'd give support a call on Monday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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jdlessley
- Community Moderators
- Posts: 10732
- Joined: Mon Mar 17, 2008 12:30 am
- Location: USA, TX
Re: Current and Former Cities Appear in Member's Address
I ran into this when I moved a record into the ward this past spring. I waited a few days into the week and edited the address. It took a couple of tries over a week before the correct address took. I believe that I had to enter some minor changes in each of the text boxes, save, wait a couple of hours and then re-enter the correct address and save to get the correct address in both LCR and Member Tools.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?