Records appear in multiple units -- Member can access both ward's directories

[fletcher.carpenter]

My family and I moved into a new ward's boundaries.

The new ward requested our records, and our records arrived. Nothing seemed out of the ordinary.

But our records still appear in the old ward's directory and they cannot move them out.

When I log into my account online, it still shows my old calling in the old ward PLUS my new calling in my new ward. I can toggle between ward directories and have access to both stake's directories. I still have access to all the LCR data from my old ward. But they have already 'released' me and cannot do anything to shut down my access.

I have submitted several help requests. No response. Both clerks are at a loss for what to do.

It is causing major sync issues with the Tools app.

Any help would be appreciated. This has been going on for a few months now.

[rmrichesjr]

Just a guess on my part, but that sounds like a job for the GSD.

[russellhltn]

It sounds like the new unit added you as a out-of-unit member instead of actually requesting your records.

One option is to ask the old ward clerk to move your records out.

[garystroble]

I have seen this before and it normally clears up in a few days after the move. Agree GSD call would be in order though.

[fletcher.carpenter]

Thanks guys, I'll give the GSD a call and see what they say.