YM declined mission still on dropdown menu

[jagflynn]

A young man who declined his mission call 5-6 months ago is still on the Ward Missionary dropdown menu in Online Donations. He immediately moved away, so some ward members don't know and are still contributing to his subcategory of the Ward Missionary fund. The Missionary Recommendation system finally indicates his mission was cancelled on 3 June, but his name still appears on the dropdown menu. What can I do to correct this error or oversight?

[jdlessley]

Transfer funds from the missionary's category to the parent ward missionary category to zero the missionary's category. Then call the Global Services Department (GSD) support line to have the missionary's name removed from the online donation list. If any online donations are made before you contact the GSD and they remove the name from the online donation list will require you to re-zero the category and call the GSD again. After the name is removed from the online donation list, the missionary's category will remain in LCR and for finance reports. After you call the GSD, keep an eye on the online donations list and LCR donations reports to catch any donations that may have gotten through. Be aware that getting the information out that the missionary's account has been closed is necessary to avoid donations using the local paper donation slip donations to the missionary's category.